I would have to agree with the last review, that I have received better service at other hotels that were not all-inclusive. There are defintely gaps in service and they focus on certain areas but then they blow it in the details. Room service was always received at room (ambient) temperature. Butler service is realy just a name for another person sometimes providing room service that you can request things from. Sometimes something gets lost in translation along the way and sometimes it works out perfectly. They say they will personalize your mini-bar but usually when I requested additional specific liquors, what I received was a glass full of vodka, whiskey or whatever with plastic wrap over it. If they brought botlles it was difficult to get more than two airplane bottles at a time. We had a great time here and all in all it was a nice place to relax and get away but now that I have been there I find many of the reviews over-complimentary of the service that was present during our stay. If you are truly used to being catered to, you will most likely not find it here. If you want an all-inclusive with great rooms, good food and a corporate feel this is for you. This is not to take away from some of the individuals that work there that did go out of their way to cater to whatever you wanted. Keep in mind, the problems I encountered where similar to problems that I get at any business hotel in the states. When you look at the reviews and literature available I would think those would be the little things that are worked out because of "impeccable" service. That was not the case but still a nice vacation.
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- Also Known As:
- Iberostar Grand Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Hotel Montego Bay
- Iberostar Grand Hotel Rose Hall Jamaica - Montego Bay