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“"Everyting is Irie" - Most Relaxing Stay ever”

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Iberostar Grand Hotel Rose Hall
Ranked #1 of 6 Hotels in Rose Hall
Certificate of Excellence
GreenLeadersGold level
Reviewed July 4, 2014

My wife and I celebrated her birthday by taking a trip to Jamaica to stay at the Iberostar Grand Rose Hall from Jun 18-21st. Our stay was wonderful and we left feeling very relaxed and well rested.

Check-In was a breeze and they even upgraded our room from a garden view room to an oceanfront room because it was my wife's birthday. Very nice gesture. We sipped complimentary mimosas as we waited to receive our all-inclusive bracelets.

The hotel room was fabulous; Full Jacuzzi tub, hammock-style chair on the patio, mini-fridge stocked with booze and numerous other free drinks and free wifi that worked well throughout the stay.

The staff of the hotel are delightful, friendly and hardworking. They even surprised us by decorating our room with balloons for my wife's birthday. That said, we were assigned a personal butler who didn't really prove that useful to us; perhaps we didn't know how to properly utilize him.

The hotel grounds are gorgeous and well maintained. The staff offered plenty of entertainment to guests who hung out by the pool during the day. Everything from jerk chicken cooking demonstrations to volleyball games on the sand.

The restaurants were decent enough for breakfast and lunch. The restaurants required reservations for dinner which could be difficult to secure if you do not make the reservation early enough. For example, we could not get into the Jamaican food restaurant no matter how hard we tried. We almost didn't get to dine at the Surf & Turf restaurant either but a member of the staff was able to get us in.

Final Word: I recommend this hotel and would definitely stay here again. Make your dinner reservations when you check-in to secure a spot for yourselves or else you may find yourself eating at one of the generic buffets. Also, ask the front desk staff what services the butler can actually provide. This way you'll fully understand how to leverage him.

Room Tip: Get an ocean front room on the 2nd floor or above. Don't cheap out and settle for a garden view.
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  • Stayed: June 2014, traveled as a couple
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6  Thank BennieBlanco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded July 10, 2014

Dear Guest,

Thank you for your generous review. We were thrilled to hear that from the point of check-in to the date of your departure, your stay had been flawless. As you witnessed, our Management has created a hassle-free and relaxing resort which is second to none. However, the personalized attention of our staff and efforts of our entertainment team go a far way in enhancing your vacation memories. We look forward to welcoming you back and hope that you will not hesitate to return.

Online Reputation Manager

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3,153 - 3,159 of 6,645 reviews

Reviewed July 3, 2014

We stayed for 5 nights to celebrate our 10 year anniversary. The facilities, food, entertainment and atmosphere were all outstanding. Food was far better than any other all inclusive we have visited. Most impressive, however, was the effort and dedication of the staff. From the moment we arrived until the moment we left we were taken care of. I always had a drink in my hand, and if I needed anything it was taken care of immediately. I have never seen people work harder than the staff here, expecially Star friends working the pool and beach area (shout out to our best star friend Stella). They made our experience fun and entertaining, day and night. The tennis pro running classes was awesome and a riot. The butler service makes this a true 5 star resort (thank you to Keen and Shane for making our anniversary celebration special). If you are looking to book a trip, go here. You will not be disappointed. We will definitely be going back.

  • Stayed: June 2014, traveled as a couple
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1  Thank Steven C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded July 10, 2014

Dear Guest:

Thank you for choosing to review our hotel. Your warm comments about our food, drinks and staff will serve to motivate us. We will certainly be passing on your kind words to our tennis pro. It was a privilege for our Butlers to be able to assist and make your anniversary even more memorable. We hope that you will visit again soon, and perhaps consider the IBEROSTAR Grand Rose Hall when planning your next anniversary.

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Reviewed July 2, 2014

The Spanish resort, Iberostar Grand, is the most enjoyable resort we have ever stayed at. Ten times better than the ones advertised in the U.S. I can't say enough about the service, food, ocean front view, and Jamaican entertainers. It was a second honeymoon made special by the friendly and attentive staff. Our butler, Randy, was most helpful with anything we requested. The choice of buffets or specialty restaurants was great. The Spanish architecture was beautiful and the rooms were spacious, modern and clean. I would make sure to make your reservations at the resort online before your trip. The favorite restaurants had Japanese and steak cuisine. This all inclusive couples resort is a 30 minute shuttle ride, which is great. Parts of the wellness spa are available at no extra charge. We traveled in early June and there were no crowds. It was very peaceful and more than we expected. Your morning and turn down maids, room service, and butlers took care of every need. I also had the opportunity to cook a seafood dish and jerk chicken that fed up to 90 people at the beach under the supervision of a Spanish chef. Afterwards, a dance lesson with a fresh Sangria on the beach. The little things they offered were done very well. Lastly, the beds were so comfortable that I hated to leave them. I will be a repeat customer.

Room Tip: Highest floor, ocean front suite is what we had and that was excellent for us! The room photos on t...
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  • Stayed: June 2014, traveled as a couple
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4  Thank Lisa N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded July 10, 2014

Dear Guest,

Thank you for choosing to review our property. We rely on the feedback of our guests in order to assess the quality of the service we offer our guests. To this end, your generous comments about our helpful staff, beautiful architecture of our hotel and superb service. We look forward to welcoming you back and hope that you will continue to recommend our hotel to your friends and family.

Online Reputation Manager

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Reviewed July 2, 2014

Our trip was amazing! We loved the Iberostar Grand Rose Hall in Montego Bay, Jamacia. The food was fabulous (some of the best in the Caribbean/Mexico), the staff were attentive and always willing to help. The rooms were lovely, clean and well taken care of. We stayed for 4 nights and had the room next to the Guest Services representatives off the main lobby. The butlers/concierges at this hotel try to always make your stay more pleasurable by making sure that your room, your dinner reservations and your stay are memorable. They were indeed!!

Room Tip: Any room at this hotel is great, but an ocean view is stunning.
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  • Stayed: June 2014, traveled on business
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3  Thank sweetie77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded July 14, 2014

Dear Guest:

Thank you for your kind review on this website. We have noted that our sincere customer service contributed to making your stay an enjoyable one. It was also inspiring to hear that you noted the cleanliness and spaciousness of our rooms. We look forward to welcoming you back and hope that you will not hesitate to return.

Online Reputation Manager

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Reviewed July 2, 2014

To start , greeted with a cold cloth so needed, reception lovely friendly girl, said we were being upgraded to a Ocean view room , a glass of Bucks Fiz, delicious , Porter on way to our room pointed out points of interest very friendly, the room 5231 absolutely huge more than we ever expected, and immaculate , Our Butlers O,Kene, a perfect gentleman I really wanted to bring him home , Stephen and Leon ,I wasn'nt sure on the idea of Butlers but these guys completely won me over so friendly helpful we loved the special treatment thank you gentlemen.......Every single member of staff went the extra mile to make you feel special , nothing was too much trouble, the lovely girls waiting on round the pools, it was so hot but always a smile and advice on the many different cocktails to try , we were spoilt for choice with the food , favourite beside's the amazing varied Buffet's, "Surf and Turf" a must !!!!!!!!! And last but not least the cleaners , our room cleaned immaculately every day and turned down every night with a chocolate on each side of the bed, my only very small complaint was the air con in the Breakfast buffet restaurant and Piano bar was lacking , it really needed to be a little cooler, ..............

Room Tip: Room 5231 excellent Ocean view ,quiet,enormous .....
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  • Stayed: June 2014, traveled as a couple
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5  Thank ElaineL642
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded July 14, 2014

Dear Guest:

Thank you for your delightful review. We were grateful to have had the opportunity to host you at the IBEROSTAR Grand Rose Hall. Your comments, regarding the delicious food and friendly staff available at our hotel, was certainly rewarding. Our team apologizes for any inconsistencies with the air conditioning system. We look forward to welcoming you back soon.

Online Reputation Manager

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Reviewed July 2, 2014

My husband and I along with my brother and his wife had the sheer joy and pleasure of staying at this 5 star hotel June 24 - June 27, 2014 rooms 6121 and 6120. Before we could even check in at the front desk we were greeted by the most friendly staff with welcoming drinks of Jamaican Rum Punch, you had me from there. Our ocean front room was always clean with the "turn down" service each evening and chocolate on the bed. Our day butler, Yashi. was most professional yet personable and friendly meeting each and every need that we had with always a friendly smile. This young man is so polished and polite he is an asset to your customer service. On the beach the excellent service continued with Kellesia providing drinks as we requested. All throughout your hotel the service was impeccable with the most polite and friendly staff. We are already planning our next vacation at the Iberostar Grand.

  • Stayed: June 2014, traveled as a couple
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6  Thank Marge251
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded July 14, 2014

Dear Guest:

Thank you for your generous review of our hotel. We were motivated to hear that you had recommended the customer service of our Front office team, Butlers and Beach Servers. It would be our pleasure to serve you again. So we sincerely hope that the IBEROSTAR Grand Rose Hall will be foremost in your next vacation plans.

Online Reputation Manager

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Reviewed July 2, 2014 via mobile

We picked the Iberostar because of all the great reviews and the no kid policy. We had the best time. Our room was large, clean and had plenty of space for two ladies to unpack and live in for 4 days. The staff were SOOO friendly and really did everything they could to get you what you need. We lived this experience because we could choose to be beach bums all day or to be in the mix with the star crew and get to know other travelers, but it was our choice. I was a little bummed the swimming pool closed at dark, but it's not like I didn't have access to the ocean ;). The activities were great at night and if you wanted to go for a night cap either a crazy loud one or low key- there are options. I felt the food was okay. There wasn't much that I would write home about, but it worked. I would absolutely visit again and look forward to visiting other properties in the Grand collection. A side note - if you're planning on going - just cab it from the airport, we signed up for one of the transport services and were not impressed at all.

Stayed: November 2013, traveled with friends
3  Thank GraceB4pride
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Online Reputation Manager at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded July 14, 2014

Dear Guest,

Thank you for your delightful review. We were grateful for the opportunity to have hosted you for the first time. Even more so, it was an honor to have been able to introduce to the discerning standards of the IBEROSTAR Grand Collection hotels. We sincerely hope that you will think of returning to this hotel in the near future and encourage you to think of us as your “Caribbean home away from home”.

Online Reputation Manager

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Additional Information about Iberostar Grand Hotel Rose Hall

Address: Main Road | Little River, Rose Hall, Montego Bay, Jamaica
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Rose Hall
#1 On the Beach Hotel in Rose Hall
#1 Spa Hotel in Rose Hall
#1 Luxury Hotel in Rose Hall
#1 Family Hotel in Rose Hall
#1 Green Hotel in Rose Hall
#1 Romantic Hotel in Rose Hall
Price Range: $438 - $935 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Iberostar Grand Hotel Rose Hall 5*
Number of rooms: 295
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Also Known As:
Iberostar Grand Rose Hall Hotel Rose Hall
Iberostar Montego Bay
Iberostar Hotel Montego Bay
Iberostar Grand Hotel Rose Hall Jamaica - Montego Bay

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