After such a great vacation last year, we didn't hesitate to rebook a 2 week stay at the Rose Hall Grand for this year, and once again our expectations were met and surpassed. Check in (and check out) was smooth and fast, and to our surprise, we received an upgrade to an ocean front suite that was absolutely perfect in every way. The bell hops were so fast and efficient in bringing our luggage up that they were gone before we could even tip them (but we got them later). We were also pleased to hear that Wi-Fi was now available throughout the resort, and this added convenience was much appreciated.
Our butlers (Duran and Dwayne) were fantastic, arranging our a la cart meal times and providing all the thoughtful little extra touch's that really made the vacation special (especially the rum cream).
Sharon and the rest of the housekeeping crew were tireless in keeping our room spotless and tidy, and the daily friendly greeting when we were leaving for the day on the beach was a great touch.
The meals at all the restaurants continued to be fantastic, with such a large variety of items at the buffets and on the a la cart menus that the most difficult time we had was deciding what to eat and when to stop! Service at all the restaurants was terrific, and the meals were prepared exactly to our liking.
The bartending staff (whom we came to know quite well) were wonderful. Many thanks to Christopher, Oneal, and Fitzroy at the lobby bar for all the wonderful service, and also for remembering us from last year - truly amazing when you consider the number of people they serve each year. Pool bar service was also fantastic - the staff were simply running all the time, but always with a smile and a warm greeting We also spent many hours in the cigar lounge, were Errol kept us entertained with his many stories and "magic" tricks. We will miss "bellying up to the bar" with Errol, who really understood the meaning of hospitality, and we are confident that he will continue to advance his career with Iberostar.
The Star Friends were also great fun - they even managed to get my butt off the chaise lounge and play some games. Many thanks to Shortycakes, Bubbles, Kiki, Crystal, Mr. Neat, and the entire crew - you guys are awesome!
There was a small problem with the water supply, which we understood affected several resorts in the area, and was not something the Grand could control. This only affected us for a few hours, and was completely fixed by the next morning - no biggy. All in all, this is a fantastic resort that really understands and delivers on customer service and satisfaction. Will we go back... you bet!
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, BookIt.com, Orbitz, TravelUp, Hotels.com, Travelocity, Cheap Tickets, Evoline ltd, getaroom.com, Cancelon and TripOnline SA so you can book your Iberostar Grand Hotel Rose Hall reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Iberostar Grand Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Hotel Montego Bay
- Iberostar Grand Hotel Rose Hall Jamaica - Montego Bay