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Iberostar Grand Hotel Rose Hall
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Reviews (6,999)
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5,487
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3,932 - 3,937 of 6,999 reviews
Reviewed February 7, 2014

Everyone has basically said what needs to be said regarding this place. The food is excellent, the beach is great and above all the people that work here make your holiday what it should be.....fun. The room was nice and cool, the drinks were great especially the Dirty Banana's and Jamaica Smiles.

A big shout out to our butlers KB and Leon who when asked always got for us what we required, THUNDA for his excellent work rounding up people for volleyball and Ping Pong, and a huge shout out to Karen who taught us how to make Jerk Chicken on the beach. I could thank everyone including Shantelle at the Towel/Sunscreen station. So personable.

There were always people painting and repairing and cleaning around the clock, but in a way that you didn't always see what was going on. They are very inconspicuous but the resort is impeccable. There was usually a little wind each day which was fine with us as it helped cool you down. It gets very hot without the wind.To snorkel the best thing to do is walk down the beach to the Rose Hall Suites as they have built a little reef there for snorkelling. Apparently there are Lion Fish living there. Saw a Stingray and many many fish.

I'm from Alberta and I think this place had the best steak and Lobster I have ever had at the Surf and Turf.

Overall we will be back. Haven't stayed at an Iberostar before however this is the best place we have ever stayed. We will be bringing our kids back soon to go to the Rose Hall Suites next door. Can't say enough. Great job Iberostar.

Room Tip: We had a level 1 room and were blocked from the views by the Palm trees. I would book higher up next time.
  • Stayed: February 2014, traveled as a couple
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3  Thank HarandJan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded February 10, 2014

Dear Guest:

Thank you for your generous recommendation of our hotel. It was our pleasure to note your heartwarming comments about our rooms, drinks, staff and the quality of our food. We enjoyed hosting you on your first visit and hope that you will incorporate us in your future vacation plans. We guarantee an even more memorable visit on your next trip.

Quality Manager - Iberostar Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2014

I celebrated my Birthday with my wife at the Iberostar Grand Rose Hall for 14 days. We were first greeted by a big smile from William the bell boy of which was great after our 10 hour flight. We then moved onto the excellent check in service at reception by a wonderful helpful young man called Dexter. We were given an excellent room 5417 with a lovely view. We were then greeted by our exceptional outstanding BUTLER Glendon who was very proactive and organized every thing we required during our stay.
Food was excellent for an all-inclusive great choices, especially the Jerk chicken, pork and beef. The alcohol for drinks is good quality
All the staff at this hotel are outstanding from the gardeners, toilet assistants, floor cleaners, towel assistants, security guards. waiters ect they are so friendly and greet you with a wonderful smiles.
House cleaners were very impeccable and never ever had a turndown service as good as this on our previous holidays.
Star friends are absolutely brilliant they are hard working and never stop ( Kiki, Thunder, Crystal, Stella, but all great.

Overall, 10/10. Will we come back. Definitely !!!!!!

Graham & Margaret

  • Stayed: January 2014, traveled as a couple
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3  Thank magra1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded February 10, 2014

Dear Guest:

Thank you for your informative review. We were ecstatic to learn that you loved your room, the quality of our food and the personalized attention from our staff. Our team looks forward to serving you again in the future and we hope that you will not hesitate to return to the Iberostar Grand Rose Hall .

Quality Manager - Iberostar Jamaica

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Reviewed February 5, 2014

This is the place all hotels in the Caribbean should mimic. I loved this place everything is really great,the food the breakfast, the dinners all great.If I could go here again I would in a flash.I've been to Excellance,Secrets Royal,and a few others in the Caribbean and Mexico but this one is a great place to stay.I loved it.

Room Tip: A dollar tip here and there goes a long way for good service.
  • Stayed: March 2013, traveled as a couple
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4  Thank carlito w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded February 6, 2014

Dear Guest:

Thank you for your delightful review. Your comments concerning our delicious food and the fact that we had exceeded your expectations, meant a great deal to us. We rely on the reviews of our guests to assist us in analyzing the quality of our overall service, so it was quite rewarding to learn that you have only positive things to say about your recent vacation. Our teams looks forward to hosting you again soon.

Quality Manager - Iberostar Jamaica

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Reviewed February 4, 2014

My wife and I celebrated our 20th anniversary last week at the Iberostar Grand Rose Hall. 7 days of excellent weather and equally excellent service & amenities. In order to avoid the redundancy of intel that is already well-represented on TA for this hotel, here's what I think is most pertinent re: this property:
- the physical property is 5 years old but feels and looks brand new
- the beach is excellent and manicured/raked daily, water is very calm (not body surfing material)
- the 3 descending pools are a work of architectural beauty and creativity.
- the staff across the board here is outstanding (there is urgency to their care of your needs here and a very genuine friendliness and sincerity)
- food is excellent for an all-inclusive - great range of menu choices (including wines - the house rioja is very good for a house wine)
- oceanfront vs. oceanview is worth the additional $$$ for 3 reasons: unobstructed 180-degree waterview, floor-to-ceiling balcony privacy from adjoining rooms (vs. a 5 foot privacy wall) and overall quietness
- rooms on the 3rd floor or higher are the best for unobstructed views and privacy (ask for a room whose 4-digit room number that begins with 6, 7 or 8 to get 3rd floor or higher (e.g. 6129 is a great, oceanview unobstructed view. we stayed in room 5129 which was very nice but had a palm tree partially obstructing our view)
- we had an outstanding butler (Stephen) who exercised the perfect balance of checking in on our satisfaction/needs and proactively making things happen without us asking for it. have had butlers at other Iberostar Grands and NONE were anywhere near as effective at making our stay truly special and catered
- Housecleaning & room service were the absolute best we've ever experienced (and we travel alot and stay in 4/5 star properties). Housecleaning frequented our room regularly throughout the day including excellent turndown service. Immaculate job everytime! We ordered breakfast delivered 4 of the 7 mornings and they delivered precisely at the time we requested every time
- the evening shows are all decent with a few (Boogie Nights & Reggae Roots) excellent. don't miss a minute of the reggae band that performs outside/under the stars 2 nights each week. they are excellent & tight
- Star friends are all excellent people and fun (Mr Neat & Kiki topping the list, but all are great)
- the only factor that I feel is worth noting is a less-than-ideal light is the fact that the pools are not heated and despite being refreshing during the height of the day/heat, they get on the coolside when you want to sit at the pool bar late afternoon after the sun sets behind the property

This place deserves the Travelers' Choice award designation it received in 2013. We have been to Iberostar Grand in Punta Cana as well and it's very hard to choose which of the two properties is better than the other (would give Bavaro beach in Punta Cana the nod over Rose Hall's beach) but otherwise it's a toss-up.

Room Tip: request third floor or higher for best views (for both oceanfront and oceanview). play Cinnamon Hill golf course (2 rounds were included in our pkg.) course runs along the ocean and is very nice.
  • Stayed: January 2014, traveled as a couple
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20  Thank Scott99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded February 6, 2014

Dear Guest:

Thank you for your generous review on this website. We appreciate that you have provided a general summary of your recent visit. We noted that you made special mention of our hardworking staff, delicious food, scenic views, general cleanliness, efficient butler service and friendly entertainment team. Of course, positive comments go a far way in motivating our Management and Staff. We look forward to being able to host you again and trust that we will remain foremost on your mind as the ideal destination to celebrate your 21st Wedding anniversary.

Quality Manager - Iberostar Jamaica

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Reviewed February 4, 2014

This hotel is the hotel that I will hold all other hotels to. Top notch everything!!! I really liked that the only place you get WiFi was in the lobby. They force you to relax. As far as I am concerned I would only go to iberostar grand hotels.

  • Stayed: October 2013
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3  Thank amyerkes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded February 6, 2014

Dear Guest:

Thank you for remembering us on your return home. Your high praise for your overall stay was most inspiring. Since your last visit though, we now have Wi-fi in all our rooms as well. We look forward to welcoming you back soon.

Quality Manager - Iberostar Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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