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Reviews (7,153)
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5,608
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4,319 - 4,324 of 7,153 reviews
Reviewed October 14, 2013

I have to say, in all the years we have been going south, it is the first time that we have absolutely no complaints, even minor ones. We were very impressed with this hotel. The staff were a delight, always a smile and always ready to help out. This was out first time in Jamaica after going to Mexico, DR and Cuba many times, I think we will be visiting Jamaica from now on.
I am convinced that because of Jamaica being a commonwealth country, they have kept the British standards and traditions that some other Caribbean countries never had. Politeness and genuine happiness is evident at the hotel as well as out visit downtown. Food was 5 star plus, rooms and grounds were impeccable, pool warm and clean. A couple special mentions, Tadine Johnson, waitress at the buffet, wonderful service, Auvril, waiter at the steak house and Deandra at the lobby bar, remembered what we drank and always had our drinks to us even before we asked. We will definitely be returning.

  • Stayed: October 2013, traveled as a couple
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2  Thank Gord6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded October 17, 2013

Dear Guest:

Thank you for your generous review. We are honored to have been able to meet your high expectations. Your comments about our hotel’s high standards and excellent service was very motivating to our team. We look forward to hosting you again and trust that you will not hesitate to return.

Quality Manager - Iberostar Jamaica

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Reviewed October 14, 2013

This resort was beautiful, very regal. The lobby was amazing, the rooms were great. It was very well kept. The Lobby Bar was excellent. We loved this place. Unfortunately, the weather sucked while we were here, but we would definitely recommend the resort.

  • Stayed: March 2013, traveled as a couple
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3  Thank Sdrj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded October 17, 2013

Dear Guest:

Thank you for the delightful review you have shared on this website. We would like to extend our heartiest appreciation for the fact that you chose our hotel to spend your vacation. We look forward to your return and hope that you will not hesitate to recommend this hotel to your friends and family.

Quality Manager - Iberostar Jamaica

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Reviewed October 13, 2013

My husband and I came here for our Birthday/Anniversary Getaway. I have to admit this was by far one of the nicest all inclusive resorts I have ever stayed at. Everything from the resort, accommodations, service, and amenities was excellent. We had a room on the 3rd floor. Room 6302. The resort was a little slow when we were there so they gave us a free upgrade because we were there for a celebration. We didn't mind that it was slow at all because it meant less crowded pools and meals. Our room was more than spacious and clean. They came by to clean our room which seemed like every instance we were gone. They even left us a bottle of champagne and balloons! A very nice touch. We were given a butler but to be honest we didn't use him at all. I would suggest that if you can, email the hotel in advance and they are more than willing to make dinner reservations for you because once you get there it is a little difficult to get the time slots and restaurant of preference you want. The food overall was very good. They had more than enough of a selection. I really enjoyed the omelet and pancake/crepe stations in the mornings. Our favorite dinner joint was the Japanese. Even though all of the other restaurants are good including the dinner buffet we liked Japanese. The food is good and plentiful. The service at the hotel is wonderful. Every staff member was welcoming and inviting. There were a few that really stood out to us though. Since we spend the majority of our time by the pools (which were awesome) we really liked the STAR friends. Thanks to Shortcakes, Bubbles, Stella(thanks for teaching me the booty pop), Mr. Neat, Mr. Fresh. And how can I forget our awesome bartenders, O'neil, Kerry, & Barrington(loved his dancing)! The shows that were put on in the evening however were a hit or miss but nonetheless we were happy to know there was some form of entertainment in the evenings. The pirate show was the BEST if you are lucky enough to be there on that day. As you can see we had a wonderful time while we were there and would recommend this place to anyone who wants to get away to relax and be pampered.

Room Tip: The higher the better so you can see out towards the ocean.
  • Stayed: September 2013, traveled as a couple
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3  Thank DoubleTrouble1012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded October 17, 2013

Dear Guest:

Thank you for your kind review. It was motivating to our Management and Staff to hear of your satisfaction with our hotel. We were ecstatic to hear that you enjoyed our food, service, staff and entertainment shows. We hope that you will come again soon as it would be our pleasure to host you a second time in the near future.

Quality Manager - Iberostar Jamaica

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Reviewed October 13, 2013 via mobile

My stay was from October 5-13 and I just wanna say the service at the iberostar grand rosehall was top notch. From the moment we stepped into the resort to the moment we left the resort the service was excellent. Marlon our butler was always available to address any concerns or get us whatever it was we needed. He helped make our stay a pleasant one. Thanks marlon!! The food was excellent especially at the surf and turf we went there twice during our stay. The pool area was also great especially with someone always coming up to us and making sure we were okay and had enough drinks in our hands. This resort is definitely a five star if I could rate it more it would be off the scale....that's how amazing my experience was.

Stayed: October 2013, traveled as a couple
1  Thank cherish c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded October 17, 2013

Dear Guest:

Thank you for your kind review. Our team was grateful for the chance to have served you on your recent vacation to Jamaica. We are grateful to know that our staff, pool, drinks and hotel in general had met your high expectations. We look forward to serving you again soon.

Quality Manager - Iberostar Jamaica

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Reviewed October 13, 2013

This is one of the great hotel in mbj. the place is just gorgeous. the hotel staff is one in a million. Mr.Donavan to me,makes iberostar grand shine, he is a true gentelman first we hold him in the highest esteem,a scholar not only as a butler but as a professor for the hotel. we cannot say enough about him.Also Mr. Basil lifeguard at the pool We never had to worry about a thing so long as he was around he showed us the utmost respect and kindness. Thank you. Also there is Mr. Fritzroy at the surf and Turf restuarant what a guy always so kind and helpful knows what you want after 1st visit . Ms Sarah you are one in a million after Alba (smile). Love you both thank you again staff all of you are great.
carolyn Cruse

Room Tip: 6th floor with Mr. Donavan as the Butler
  • Stayed: August 2013, traveled as a couple
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Thank butkis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded October 17, 2013

Dear Guest:

Thank you for your heartwarming review. We were encouraged by your kind comments about our staff. Our Staff work tirelessly to ensure that the needs of all our guests are met, so it was rewarding to hear you mention the excellent service you received. Our team looks forward to serving you again soon.

Quality Manager - Iberostar Jamaica

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