Nice place but in MY opinion, I don’t think it’s necessarily a five start resort - maybe a four. We stayed at the Iberostar Beach in Jamaica two years ago and that place was just as nice as the Iberostar Grand (the buffet and restaurants were bigger with a bigger variety of food at the Iberostar Beach). I guess the butler service is what everyone oohs and aahs about at the Grand. Yes, the butler service is good; they were there when we needed them (thanks) and were not at all intrusive when we didn’t need them.
We are not high maintenance people and did not require or desire butler service; although one of our butlers filled our tub one night while we were out, filled it with rose petals, laid out our bath shoes, had champagne on ice in a bucket and had towels shaped as swans with rose petals on our bed and had our bed turn down – a very nice and unexpected touch! If you don’t want or need any butler or maid service just put the do not disturb sign on your door. Our butler(s) were always standing outside in the hall in the mornings in case we needed anything (they never knocked or anything if we had the do not disturb sign on the door – another nice touch). It was must nice to know that they were there IF we needed anything, but we didn’t need them or use them for anything.
The grounds and pool area were beautiful and very inviting and the rooms were nice and clean. Actually, for the price and five star rating, we were expecting better rooms and a more luxurious lobby (again, the Iberostar Beach was just as nice, although the Grand did have two vanities in the bathroom instead of one, like the Beach). We DID have problems with the bathroom - the shower stall bottom was level with the floor and when you took a shower, the water ran onto the floor (don’t know why they didn’t have a small ledge or something to keep the water inside the shower stall). Also, the toilet’s water pressure was extremely low; had to flush 2-3 times and if you did more than #1, you had to flush it even more ;)
I don’t mean to be knocking the Grand; if you haven’t stayed at any other all inclusives, either in Jamaica or any other place, to compare it with, then I guess many people would think it was indeed a five star. Maybe by Jamaican standards it's a five star? Anyway, I’m glad we stayed. The pools and grounds were really nice, as I stated before and the staff was out of this world great, especially the Star Friends; they were the ones who helped make our stay a fun time. Shortcake, Kiki, Peter (Mr. Neat) and Stella are great people and hard workers – are you listening, Iberostar management?
We stayed six nights and paid for two rooms and four adults (mom and dad in one room; young adult son & daughter in other room), so for the price, we were expecting more. Still, we had a good time and met a lot of people, which is always fun. Another thing, since we went in early September, the buffet at the Grand was not open every night (due to low occupancy); we had to go to the Beach or the Suites’ buffet if we didn’t feel like dressing up or being on a schedule to eat at the ale carte restaurants…bummer! BTW, when we did eat at the ale carte restaurants – they were good and had large portions. I miss the dirty banana drinks – YUM!
We would return if the price were more competitive compared to the other resorts.
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- Also Known As:
- Iberostar Grand Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Hotel Montego Bay
- Iberostar Grand Hotel Rose Hall Jamaica - Montego Bay