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Iberostar Grand Hotel Rose Hall
Ranked #1 of 6 Hotels in Rose Hall
Certificate of Excellence
GreenLeadersGold level
Reviewed July 13, 2013

Just wanted to give a big shout out to our butlers Glendon and Darwin. They made our stay so pleasurable.

Glendon even surprised us with a candle lit room and a bottle of champagne on our last night. It was so thoughtful.


As well a big shout out to Presley and barrington. They were fantastic and so helpful. We ended up getting an amazing room with ocean front view- awesome!!

Leon and Colin- much love and will miss u guys as well.

See u boys again next July where we will be returning yet again for our 4 th time :)

One love

Cheryl and Jenn

  • Stayed: July 2013
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Thank cwn143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded July 15, 2013

Dear Guest:

Thank you for your informative review. We feel honored to have been able to meet your discerning taste four-times in a row. It was especially encouraging to hear you mention our staff’s ability to determine your needs without even being asked. Our team aims to ensure that each of our guests leave with vacation memories that last a lifetime, so we felt rewarded by your generous comments. It would be a privilege to host you again on your fifth (5th) visit.

Quality Manager - Iberostar Jamaica

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3,913 - 3,919 of 6,500 reviews

Reviewed July 13, 2013

Just got back from iberostar grand rose hall jamicia our trip was amazing I love this place the staff was exceptionally great .
My Parents first trip to jamicia I was nervous they wouldn't like it because their a little older thanks to the wonderful staff they are looking forward to returning G-Money made our day by his great sense of humor and all the kindness shown to mom& pop also Bubbles, shortcake, Kiki ,&Diva. Most of all the family trip we never be forgotten because of our butlers Darwin &Glendon they were the best we miss you guys already .....also the best beach side drink came from my girl Jodi luv ya "baby girl" ....... See you next year ...I will be looking for William at the front to take my bags

Room Tip: All the rooms are great
  • Stayed: July 2013, traveled with family
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Thank Audra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded July 15, 2013

Dear Guest:

Thank you for your kind review. Your acknowledgement of our hardworking and friendly staff was inspiring to our Management and Staff. The Iberostar Chain works assiduously to ensure that we create a vacation package that is luxurious, and cost-effective for our guests, but it is comments like yours that make us know that we are successfully meeting those goals. It was a pleasure to have been able to serve you and we look forward to building our relationship with you through continued delivery of excellent customer service.

Quality Manager - Iberostar Jamaica

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Reviewed July 13, 2013

Our Iberostar Grand Rose Hall Family Trip, was fantastic. It was beyond our expectations, the hotel, service, food, activity team, pool staff, bar staff, water sports staff, and overall experience was outstanding. I was extremely impressed with the staff and the attention to detail and their desire to make your experience a special one. I would recommend this hotel ad property to all who want to invest their hard earned dollars into a great experience.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Iberostar
Thank dlapoint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded July 15, 2013

Dear Guest:

Thank you for sharing your feedback of our hotel, service, food, entertainment team and staff in general. Your positive recommendation means a lot to our team as they work assiduously for all our valued guests’ satisfaction. Reviews like yours will serve to inspire our Management and Staff. We recognize too that persons expect value for money when they choose a vacation destination, so the fact that you reported that you were highly satisfied meant a lot to us. Please come again soon as it would be a privilege for us to host you again.

Quality Manager - Iberostar Jamaica

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Reviewed July 12, 2013

I have only wonderful things to say about this hotel. The room was huge, always clean and well equipped, and comfortable. The service was amazing. Our butler, Donovan as well as as other butlers who helped us, was always available, and helpful. The beach and pool areas were relaxing and beautiful. Every employee we came in contact with was exceptionately pleasant and helpful. The food was good and plentiful. The drinks were delicious. The staff at the pool was very friendly, and we enjoyed their activities. We traveled with three other couples, and we all agreed that the Iberostar was definitely a step above other hotels we had visited previously. I look forward to returning in the future

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with Iberostar
2  Thank chai_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded July 15, 2013

Dear Guest:

Thank you for your generous compliments. We were encouraged by your comments about our butler service, relaxing beach/pool area, delicious food and beverages. We take pride in the amenities and customer service we offer our guests, but reviews like yours serve to remind us that we are on the right path. Our hotel remains committed to your satisfaction and hope that you will choose the Iberostar Grand Rose Hall again, when next you are planning another Caribbean vacation.

Quality Manager - Iberostar Jamaica

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Reviewed July 12, 2013

This was our first all inclusive ever. We read Trip Advisor very carefully before traveling anywhere new! Overall, the property was gorgeous and immaculate. The staff was extremely friendly and very eager to please you.
The food choices were varied and plentiful. The experiences at each of the dining rooms varied greatly. The Japanese was our favorite because the chef was very entertaining and the food was good. The service in the Surf and Turf was not up to par. Our waiter was a bit overwhelmed and did not pace our courses well. He could have used an assistant waiter. The restaurant was not that crowded on that evening. He even forgot our sides, which came out after we ate our entrée. The Italian dining experience was similar with the waiter not bringing out my entrée until after my husband had eaten his. The waiter did apologize immensely. The snapper was completely tasteless! The Gourmet dining was pretty good but not memorable.

When ordering from the pool bar you need to specify your name brand vodka. If we did not watch the pour even after requesting Grey Goose, you will get the lesser quality. The drinks are plentiful and someone is always willing to get you a refill.

The entertainment staff works extremely hard. They put in a full day at the pool and beach and then perform in the 9:45pm show in the theater. They really love what they are doing!

Our room was always clean and well maintained. So well maintained that room service came to pick up the breakfast dishes while I was showering and housekeeping was in the hallway. We were assigned two butlers Donovan (I never met) and Rushane.

I guess we are jealous because we read reviews where guests were given room upgrades just for the asking (we were not). Butlers were falling over you and very attentive (Rushane was very nice) we did not feel special or VIP though. The dining experiences were 5 star (they are working towards it) but are not. Persons were greeted with cold towels and mimosa--we got a cold towel but no mimosa. Our room was not ready upon arrival so, we were sent to lunch and did a tour of the property and still waited another 20 minutes.
Room service knocked on our door around 3 am one morning with a pizza that we did not order as we were sound asleep!

There were more pros than cons and we are considering returning again to see if we can get the magic that the other Trip Advisor Travelers have experienced.

  • Stayed: July 2013, traveled as a couple
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Thank Iwork4vacay0401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded July 20, 2013

Dear Guest:

Thank you for sharing your review. We have noted your kind remarks about our property in general and friendly staff, which will certainly serve to encourage our team. We apologize for the inconsistencies in the services you received and regret the inconveniences you were caused. It was unfortunate that our Public Relations Manager did not hear from you whilst you were in house in order to correct our shortcomings. After all, we intend for all our guests to depart with positive memories.

We wanted to explain that at all times free room upgrades are subject to availability. That being said during peak season we cannot offer free upgrades as an upgrade to a different room type than was originally booked always attracts a cost. We regret that this was not properly communicated to you and apologize wholeheartedly for the misunderstanding.

It would be a pleasure to host you again and we look forward to welcoming you back, as we assure you that your next visit will exceed your expectations.

Quality Manager - Iberostar Jamaica

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Reviewed July 12, 2013

This is top notch for an adult vacation! The service is over the top from the butlers to the entire wait staff who are there before you know you need them there for any service you can think of .
Food is high quality , great variety and nicely presented. Shows are impressive with the dancing and singing. Enjoyed every second we were here.
Even the turn down service will WOW you! Clean nice beach, plenty of towels and chairs. They have the name right on when they call it Grand! Don't hesitate to spend a little extra to get more than you can imagine! Well worth it!

Stayed: July 2013, traveled as a couple
2  Thank SeeGodsWorld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded July 15, 2013

Dear Guest:

Thank you for your heartwarming review. We are delighted to have been given the opportunity to host you whilst on your recent visit to Jamaica. Your positive comments about our food, entertainment shows, cleanliness of our beach and service of our staff was also inspiring to our Management and Staff. We look forward to serving you again and hope that you will not hesitate to return.

Quality Manager - Iberostar Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2013

Another great experience staying at a Grand edition. We stayed at Grand Hotel Paraiso a couple of years back and thought nothing could compare but the Grand Rose Hall did just that. The facility while not quite as large was still very beautiful. Our butlers Duran and Steven did excellent job, were attentive and exceeded all of our needs. Upon arrival we were upgraded to a ocean front suite which started the trip off very nicely. One thing to note was that the food was far superior to that in Mexico.

Our goal is to travel to all of the grand editions in the next several years (or we would come back to Jamaica very soon). Next stop the Dominican in early 2014.

  • Stayed: July 2013, traveled as a couple
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2  Thank JacquesUSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded July 13, 2013

Dear Guest:

Thank you for your warm review. We are thrilled to have been able to host you of your recent visit to Jamaica. Your positive comments about our Butlers and quality of our food will also certainly serve to motivate our team. We look forward to welcoming you back to the Iberostar Grand Rose Hall.

Quality Manager - Iberostar Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Grand Hotel Rose Hall

Address: Main Road | Little River, Rose Hall, Montego Bay, Jamaica
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Rose Hall
#1 On the Beach Hotel in Rose Hall
#1 Green Hotel in Rose Hall
#1 Luxury Hotel in Rose Hall
#1 Romantic Hotel in Rose Hall
#1 Top resorts Hotel in Rose Hall
#1 Family Hotel in Rose Hall
Price Range: $430 - $929 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Iberostar Grand Hotel Rose Hall 5*
Number of rooms: 295
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Also Known As:
Iberostar Grand Rose Hall Hotel Rose Hall
Iberostar Montego Bay
Iberostar Hotel Montego Bay
Iberostar Grand Hotel Rose Hall Jamaica - Montego Bay

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