My husband and I just returned from a week stays at the IGRH. We hadn't taken a major vacation in a long time and decided to go to Jamaica and the IGRH on a friend's recommendation. I was apprehensive reading all the reviews thinking it all couldn't be true but it was wonderful!!!
I emailed the resort to make dinner reservations prior to going. Within hours I received an email back stating they will send me confirmation, which they did. The times were 8:30. When we arrived I went to the concierge and they very easily changed the times to 7:00.
When we arrived at 12:00 we were greeted with moist cold towels and a mimosa. Kenroy, who checked us in, was very pleasant and stated that our room wouldn't be ready till 3:00, so my husband and I took advantage of the time and walked the resort and had lunch. We were amazed by the beautiful lobby and the grounds. It was clean and immaculate. The women keep the outside bathroom facilities spotless and everyone here works extremely hard.
We received a complimentary upgrade, an ocean front room. The room was gorgeous and clean! We were on the third floor 5337, which was a corner room so we had the ocean and the suites pool area view. We took so many pictures from the balcony because we couldn't believe how beautiful the view was!! I didn't mind the noise from the pool area.
Many reviews have different views on the butler service. Our night butler Dwayne was very helpful. He met us in our room the first night and showed us around. Our refrigerator did not work and within an hour it was replaced with a new one. We didn't need much, but if we had questions or needed anything Dwayne was there to answer any questions. He also surprised us one night with a rose bubble bath, balloons, and champagne for my birthday and our anniversary. He even informed us what day he wouldn't be there and who would be replacing him. Our day butler we happen to meet in the hallway on one occasion and mentioned to him that the slippers they leave were missing from the room. He said that he would have them replaced, but that never happened. It wasn't a deal breaker for us but it would have been nice if he followed up to see if we received the slippers. Therefore, your experience with butler service will depend on who you get.
I made a new friend there Kerron. She was our person who turned down our bed at night. She and Suzette, our day person, take great pride in their work. Our room usually did not get cleaned until later in the day. That was not a problem for us. One day we just laid out on the deck while Suzette cleaned the room, When I went back in she had left a cute towel creation on the bed. Kerron one night told me to go to dinner and come back for a surprise. When we returned we had a rose bubble bath drawn. I was so surprised and excited that when she saw me in the hall we gave each other big hugs!! Kerron you are awesome and I miss you!
The staff at the Grand goes above and beyond! The Star entertainment crew are hard working kids that are friendly and will come, sit, and talk with you or leave you alone if you wish to just lay out and relax. Kiki, Bubbles, Diva, and especially Shortcake are great fun. Lollipops will be in the mail soon Shortcake, but remember you have to share with Diva!
The night shows are very entertaining. These kids also put in a lot of hours and you can see how proud they are of their art and put on the best shows. I loved watching the dancers. We went to every show except for Wednesday's night because we had way too much fun at the pool bar earlier that day!
We met awesome people from Texas in the pool and the pool bartenders know how to show you a good time! A special shout out to Jerry Kerry, Wesley, Deavon, and Avion! The waitresses around the pool are diligent and always made sure you had a drink. We had a wonderful conversation with one waitress, Sonia.
We went to all the restaurants except for the gourmet. We enjoyed them all. Our favorite was the Japanese and our most entertaining waiter, besides the Japanese, was Kareem at the Italian restaurant. He made you feel like he was your own personal waiter. He even serenades you. Being Italian, I was skeptical of going there, but it was good. The buffets were also very good. We loved the breakfast buffet. Every morning I had something different. I can't say enough about the fruit! I ate so much of it!!
We love meeting people, having conversations, and participating so this resort was perfect for my husband and myself. We joined water aerobics but just watched other events. They don't pressure you. There is always something happening on the beach and there is a cookout everyday so you don't have to do the lunch buffet if you choose not to.
I know this review is long but I can't say enough about it. We will be definitely returning!
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- Also Known As:
- Iberostar Grand Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Hotel Montego Bay
- Iberostar Grand Hotel Rose Hall Jamaica - Montego Bay