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Iberostar Grand Hotel Rose Hall
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Reviews (6,992)
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5,481
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Reviewed June 28, 2013 via mobile

Our experience at this resort as we celebrated our ninth wedding anniversary was fabulous. Good food, ambiance,you name it. Our assigned butler (Marlon) was exceptional. He was very proactive, attentive and accommodating. A butler who exceeded all expectation. Book Iberostar grande - room 6318 with butler Marlon anytime. Fantastic service guaranteed.

  • Stayed: June 2013
    • Value
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3  Thank Krys-Mckenzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded July 4, 2013

Dear Guest:

Thank you for your heartwarming review. Your generous compliments paid to the Butler that served you also meant a lot to us as it reflects the dedication of our team members. Here at the Iberostar Grand Rose Hall, we take pride in excellent customer service, so your review will no doubt motivate our entire team. We look forward to your return visit and trust that you will consider our hotel when planning your 10th wedding anniversary trip.

Quality Manager - Iberostar Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 28, 2013

I've stayed at a few all inclusive resorts in the Caribbean before and the iberostar grand rose Hall was by far the best. ..food was amazing... drinks were top shelf ( grey goose. Etc.) ..disco was a lot of fun but what put it over the edge was the service and entertainment. We had our own Butler who took care of our every need. His name was Marlon and was awesome and i would definitely recommend him if you plan to go. Entertainment was great. . Saw a show every night. The entertainment by the pool was also great especially kiki, diva, peter, g money, bubbles, anthonys cake cart, and Orville, karen the waitress, oneil, donavon and shortcake . Would definitely go again and recommend it to anyone looking to have an awesome time. Best resort in Jamaica!

  • Stayed: June 2013
    • Value
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4  Thank dc082098
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded July 4, 2013

Dear Guest:

Thank you for your positive feedback. We were delighted to hear that our food, drinks, entertainment, service and staff in general had met all your expectations. Our Entertainment team works very hard to ensure that all our guests leave with warm memories, so it was kind of you to remember and acknowledge them on your return home. We look forward to serving you again soon and trust that you will not hesitate to return.

Quality Manager - Iberostar Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 28, 2013

My now husband and I stayed here from 4/16-4/27. I was amazing to say it simply. Book it! You will not regret it. I still dream about it and want to go back.
Wedding: We got married 4/19. Communication with the wedding coordinators was hard at first but boy do they deliver. Once we got there they really took over and executed the whole wedding amazingly. We visited with a group of 15 for the wedding. Wedding qas amazing.

Rooms: We were in room 6321, ocean view. It was huge, clean, housekeeping was awesome. The balcony was such a nice thing. We had breakfast there sometimes. Ipod dock and TV- nice. Our butlers were always handy and made our wedding night extra special with a nice bath, candles, dessert, and flower petals.

Food: Wedding dinner was at Surf and Turf ( our favorite) we ate at most of the restaurants and they were also good. Also, room service is good and nice to have. Drinks are also good.

Service: Amazing! They go above and beyond for you. Truly memorable. The Star friends become your friends while you're there. But never pushy. The nightly shows were really good. Great quality.

Pools: relaxing. Several pools so you can choose your activity level. Ocean is soo nice. Clean, but not really good for snorkling. Great relaxing water.

Overall: I would go back in a heart beat. Worth every penny. You can be as laid back or active as you want. You have it all there. Visited suites and beach briefly- does not compare. Staff, food, and everything was nice.

If you're planning a wedding- go on Youtube you can find our video under Antonio & Vanessa's wedding to get ideas.

Long, but overdue.

  • Stayed: April 2013
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Thank VMannings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded July 5, 2013

Dear Guest:

Thank you for your generous review. We are honored to have been able serve you on the occasion of your wedding. Our hotel takes great pride in ensuring the satisfaction of all our Brides from planning to the actual day. To facilitate a flawless wedding, we have also provided a professional team of wedding coordinators. To this end, it was most inspiring to see your positive comments. We have noted your compliments as well of our rooms, pools, food and service in general. We look forward to hosting you again soon and trust that you will not hesitate to return.

Quality Manager - Iberostar Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 28, 2013

We had an excellent vacation at the Iberostar Grand and would highly recommend it. The resort is beautiful, our room was gorgeous. We loved the swing and chaise lounge on the balcony. The staff is very friendly and accommodating. They insisted on caring for our every need. Their priority was that we relax and enjoy our vacation. Our butlers, Glendon and Marlon went above and beyond for us - making sure our fridge was stocked, getting dinner reservations and even surprising us with a candlelit bubble bath on our last night.
If you're thinking about one of the other Iberostar resorts - go for the Grand. It's worth the upgrade! We had friends staying at the Beach so we spent some time there. While it's still nice - the food, service, atmosphere and drinks at the Grand are superior.

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with Iberostar
1  Thank MrsStofe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded July 4, 2013

Dear Guest:

Thank you for your heartwarming review. We are honored to have had the opportunity to serve you on your recent vacation. Your recommendation of our rooms, balcony, well-stocked minibar and our property’s ambiance was also inspiring. We look forward to welcoming you back and hope that you will not hesitate to return.

Quality Manager - Iberostar Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 28, 2013

This is a wonderul resort! The Staff was absolutely amazing and both butlers, Randy and Kevin did everything we asked to make our stay more enjoyable! The beach was nice, the drinks were amazing, and the entertainment and staff were phenomenal. Our only complaints that kept this from being a 5 star review were the following:

1. Restaurants and food-For lunch the only consistent option is a buffett that is really only mediocre. There are some amazing dinner options (The Gourmet was BY FAR the best!), but for lunch the beachside buffett was it. We used room service a lot for both lunch and breakfast as the buffett got a little old. There are also no late night options other then the room service.

2. Lack of bars. The drinks here were AMAZING! Unfortunately, there are only really 3 bars and all of them can get very busy and not always be conveniently located. I know this one is a little nit picking but when you are out relazing by the beautiful pool and th eonly option is a swim up bar with one other area and a line to get a drink it can be a bit frustrating.

I point these things out to make others aware and have clear expectations. I have stayd at other 5 stars with more options but I believe th staff and beatiful property as well as the great value make this resort an amazing option.

I will say that LIsa Zwissler from Beach Bum Vacations made this entire experience easy, worry free, and helped us get an INCREDIBLE price with FREE upgrades! I shopped around through multiple travel agents and online sites including cheapcarribean.com and many others. Lisa not only beat all other prices I found but helped us get a free room upgrade, a private transport, and restaurant reservations before we even left home! Thank you Lisa and I would strongly refer her to anyone!

Room Tip: The Ocean View Rooms by the Pool have amazing view! May/June is the rain season. It doesnt rain all day but keep this in mind when booking!
  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
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9  Thank Jason S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded July 4, 2013

Dear Guest:

Thank you for your kind review. We are delighted to have been able to host you at the Iberostar Grand Rose Hall. We appreciated your compliments concerning our beach, drinks, entertainment, staff and service. Your comments concerning our Restaurants and bars has also been noted and we assure you that we will be looking into how we can make improvements to our Bar service. We look forward to welcoming you back and hope that when next you are planning a vacation, you will make our hotel, your destination of choice.

Quality Manager - Iberostar Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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