I have to say this being our 3rd time there, and knowing the service can be spotty, I was a bit nervous!!!! I emailed ahead of time and we were upgraded to an ocean front room so that started the trip off so right!!! Onto what other people have reviewed.... The butler service, um well never been good for us, but no big deal! He didn't even come greet us once, but not a big deal to us ,but can see where another might be miffed!!! The food is good, I have stayed at the Rosewood Mayakoba and its much pricier than the Grand, but the Grand had better food, in my opinion...
As others have stated top shelf alcohol so that's a bonus. We met a couple that were there to celebrate the husbands birthday and wife was told, oh we will do something special, that didn't anything:( she was not terribly angry just annoyed that they said they would do something and did not follow through!!!! So with that being said, the service can be VERY spotty at times:( When I read the reviews of how Wonderful everything was, I think count your lucky stars, because we have never had the full beginning to end great service. I always give 5 stars because we do enjoy ourselves, we try and focus on positive not the negative! Although sometimes they do make it hard:/ We will definitely go back, it's getting to be pricy, but I think we'll worth it:)
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- Also Known As:
- Iberostar Grand Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Hotel Montego Bay
- Iberostar Grand Hotel Rose Hall Jamaica - Montego Bay