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“Our Favorite Resort By Far!!!!”

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Iberostar Grand Hotel Rose Hall
Ranked #1 of 6 Hotels in Rose Hall
Certificate of Excellence
GreenLeadersGold level
Illinois
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Our Favorite Resort By Far!!!!”
Reviewed April 9, 2013

This is our absolute favorite resort! So much so that we were there in July 2012, January 2013 and are going back at the end of July 2013!! The accommodations, the food and, most importantly, the staff, make this place standout from all the others! Wheeler, our butler, was excellent, as was the waitress at the pool area (cannot remember her name). Loved Bubbles & G-Money! Everyone went out of their way to make our experience outstanding!!

This place is more expensive then some of the others, but very well worth it!!!! Counting the days until we return!!

  • Stayed January 2013, traveled as a couple
    • Value
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Helpful?
1 Thank JillAnnP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this review, April 10, 2013
Dear Guest:

Thank you for sharing your feedback on your recent vacation. We are thrilled to hear that we had exceeded your expectations twice so far. This is an honor, because we know there are a myriad of other resorts which you could have visited. We take great pride in ensuring total guest satisfaction, but it was especially rewarding to see the names of those persons who made your trip so memorable.

We invite you to return soon as we can’t wait to show you other aspects of our service.

Quality Manager - Iberostar Jamaica
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,966)
Date | Rating
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
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English first
Woodbridge, Canada
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 9, 2013

This was our 4th visit to The Grand. Everything was perfect as always. Thanks to Natalie at the Front Desk for all her help. Carlos went above and beyond to make our stay enjoyable. Thank you to all the Star Friends, G Money, Lucky, and all the ladies for keeping us entertained for 10 days. Kerry and Jerry and all the ladies at the pool and beach bar never disappoint! Morrison at the lobby bar plays amazing guitar! Ching-Ching does an amazing job at the Japanese restaurant...Each and every employee here works so hard to make this place so great, which is why we return every year. Please remember to show them your appreciation! We travelled as a group of 8...and all of our requests were granted, from rooms to reservations. I hope to see a "repeat guest" or "referral" reward program offered by Iberostar sometime in the future. It would be a great incentive for us as we visit often and always bring friends and family with us. We are coming back in June with a group of 10 friends...can't wait! A big thank you to everyone...cleaning staff, waiters and waitresses, front desk, cooks, butlers, bellhops...We were always greeting with a smile and handshake...it is truly incredible to see people who are so happy and cheerful while they are at work. The only bad part about this vacation was when we had to leave!

  • Stayed March 2013, traveled with friends
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Helpful?
2 Thank JeanetteandVince
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this review, April 10, 2013
Dear Guest:

Thank you for choosing to review our property on your return home. We appreciate that you chose the Iberostar Grand Rose Hall fourth time. It was kind of you to make positive mention of our staff, pool/beach bar, entertainment and staff. We ask you to instruct your travel agent to state on your reservation request and your travel voucher “5th visit/ Repeat Guest” when next you are traveling. We look forward to serving both you and your friends/family.

Quality Manager - Iberostar Jamaica
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New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 8, 2013

LOVE THIS RESORT!!!!! Stanley is the BEST BUTLER EVER!!!! The staff, rooms, food and the Spa are wonderful!!!!! I love the Japanese restaurant....make sure you make your reservations for dinner at the a la carte restaurants as soon as you get there. The bubble bath that the butler draws is the best...make sure you get one. Can't wait to go back.

  • Stayed May 2012, traveled with family
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Helpful?
2 Thank DolphinsNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this review, April 10, 2013
Dear Guest:

Thank you for your positive review. We are grateful for the opportunity to have been able to serve you. Your comments regarding our staff, rooms, food and the spa were also inspiring. We look forward to being able to welcome you back and hope you will not hesitate to choose the Iberostar Grand Rose Hall for your next vacation.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 8, 2013 via mobile

This is out 4th stay at an Iberostar and we are spoiled rotten!

The staff is friendly, helpful, and make your stay amazing.

I would like to give a special thanks to Short Cake, and Bubbles for making our trip fun and full of laughter. Donavan our butler was amazing.

Thanks again Iberostar for a great stay!

  • Stayed April 2013
    • Value
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Helpful?
3 Thank TanyaNichols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this review, April 10, 2013
Dear Guest:

Thank you for your warm review. It was an honor to have been able to host you on your 4th time to an Iberostar Hotel, especially since you had yet another enjoyable vacation. We are proud of the friendliness and warmth of our staff, but it is even more rewarding to them when our guest chooses to recognize their efforts. No doubt your comments will go a far way in motivating our team. We look forward to your return visit.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lubbock, Texas
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 8, 2013 via mobile

I have been to Jamaica twice and both times my family and I stayed at the Iberostar. The entertainment is tops, the rooms are spacious and clean, and there are so many amazing things to do while you visit that you will never want to leave. No complaints.

  • Stayed July 2012
    • Value
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    • Rooms
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Helpful?
1 Thank LaurenTTU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this review, April 10, 2013
Dear Guest:

Thank you for your review. We are thrilled to hear that you had a flawless vacation. We appreciate your comments about our entertainment, rooms and various activities available. It would be our pleasure to host you again, so we hope that you intend on returning to our hotel in the near future,

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pennsylvania
Level Contributor
118 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed April 7, 2013

We stayed at the Iberostar Grand for five days, our fourth trip to an all-inclusive in the Caribbean in as many years. While the others are also rated “five stars” here on TripAdvisor, the Grand was so far superior we can’t imagine the bar being raised any higher.

The quality of the food in the restaurants and at the buffet was excellent. At the “Surf and Turf”, we ordered lobster. They’re tropical ones, not the cold water lobsters. We asked them to just broil them as usual, no sauce, but butter on the side. And just keep bringing them ‘til we tell you to stop. Mmmmmm. The biggest restaurant surprise was the Italian, where our seafood entrees were specially prepared to our specs and where the we found the best service of all. We heard no one complaining about food service. About lobster – there’s a season for lobster and the season is closed from April 1 to June 30. Then, you get shrimp.

We enjoyed lounging around the pool and found the chair-saving-drill at 7 in the morning, widely reported elsewhere, to be a fact of staying there. One morning at 630 we found most chairs already “reserved”, which actually required guests to be sitting on them. The guest to chair ratio is high when the property is filled to capacity, and there’s not much more that can be done about it. Water in the pool was as expected - cool, but swimmable. In all our travels we’ve never found a heated pool at these resorts. Water temperature is seasonal, depending on the angle of the sun.

We liked meeting people from around the world and making new friends. Everyone we met was respectful and enjoyed engaging in interesting conversations. The adults-only feature was appreciated.

Once you have made your reservation, you can arrange your restaurant reservations and other amenities at the Iberostar Grand website. Among other things, you can tell them what kind of pillows and how many, and what you want stocked in the mini-bar. You will need a reservation number and the name of your booking agent to complete the on-line process. After completing your requests, wait a day or so and a confirmation will come.

There is a “butler service” available, as reported in other reviews. The butler seemed to be always around, asking if we needed anything. We chose not to use this service since we could find our way around much on our own. The concierge at the desk was good for arranging details. Here’s a “fun fact”. There’s no self-serve ice machines at the Grand. If you want ice you must call the butler and he brings it to you. So, we went without ice in our room. We thought that was funny.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank French75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this review, April 8, 2013
Dear Guest:

Thank you for your kind review. We are grateful for the opportunity to have been able to serve you. It was a pleasure for us to hear that you enjoyed the food, amenities, and concierge service. Though we are not sure why you did not utilize the service of the Butler, especially when you needed ice, we wanted to remind you that the Butler service is part of your all-inclusive package. Ice Buckets are already inside each room and should our guests need ice, the Butlers would be only too happy to assist to ensuring you have ice. On your next visit, you may also consider leaving messages with your Concierge as to what you would like your Butler to assist with.

We look forward to serving you again soon and trust that you will choose our resort whenever next you are planning your vacation.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, England, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 7, 2013

we have just got back from the Grande it was our 7th time there, excellent as usual. we would like to thank Santo and all the staff for the excellent service. The food quality is excellent pleanty off choice for everyone. the rooms and pool area are very clean and well maintained. butler service is excellent. all round a five star holiday we will definitly return. eddie and pauline

Room Tip: all rooms are excellent
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Emma A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this review, April 8, 2013
Dear Guest:

Thank you for choosing to stay at the Iberostar Grand Rose Hall on your 7th trip. We are sincerely touched that you have opted to stay with us repeatedly, as this is a testament of the quality of service which we offer at this hotel. Specifically, your positive comments regarding our food, rooms, pool and butler service will also serve to motivate our team. We look forward to your 8th visit and trust that you will return soon.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Grand Hotel Rose Hall

Property: Iberostar Grand Hotel Rose Hall
Address: Main Road | Little River, Rose Hall, Montego Bay, Jamaica
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Rose Hall
#1 Green Hotel in Rose Hall
#1 Top resorts Hotel in Rose Hall
#1 Luxury Hotel in Rose Hall
#1 Romantic Hotel in Rose Hall
#1 On the Beach Hotel in Rose Hall
#1 Spa Hotel in Rose Hall
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Iberostar Grand Hotel Rose Hall 5*
Number of rooms: 295
Reservation Options:
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Also Known As:
Iberostar Grand Rose Hall Hotel Rose Hall
Iberostar Montego Bay
Iberostar Hotel Montego Bay
Iberostar Grand Hotel Rose Hall Jamaica - Montego Bay

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