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“Beautiful Resort”

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Iberostar Grand Hotel Rose Hall
Ranked #1 of 6 Hotels in Rose Hall
Certificate of Excellence
GreenLeadersGold level
Colusa, CA
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Beautiful Resort”
Reviewed March 14, 2013

We (6 in 3 rooms) stayed at the Grand Rose during the Hurricane Oct. 2012. The staff was amazing! The rain did not even seem to be an inconvenience as the staff was working even harder to make it a great stay for their customers. The food was wonderful, the spa and gym were on the small side, but very clean and the massages were awesome! Our room and bathroom were extra roomy and I loved the spacious shower and the jetted bathtub. Our butler went above the call of duty to make our stay wonderful. The balcony was so large, it had a couch and hammock to enjoy relaxing while viewing the ocean and the activities happening on the beach. I recommend this hotel to everyone looking to go to Jamaica!!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kimhill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this review, March 20, 2013
Dear Guest:

Thank you for your kind review. We are grateful to hear that our staff, food, spa and gym had all met your discerning standards. We look forward to welcoming you back with our usual warm service and trust that you will not hesitate to return soon.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Ontario
Level 3 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed March 14, 2013

I read a review a few weeks ago and the writer suggested that we folks who tell people ONLY positive things are doing other readers a disservice. Believe me, if I had something negative to report, I would. It was a great trip. Same as you've read---fantastic staff, great rooms (loved the large balcony), above-average food (especially if you're a seafood lover). The only suggestion I can make, for those flying out of Canada, is what made our trip fantastic from start to finish: If you book the Iberostar Grand with Transat Holidays, it is part of their luxury collection, and the perks are numerous, including free entry to the airport lounges and private (limo/car) to and from the resort, and best of all, when we arrived at the Montego Bay airport for our departure, there was actually a staff member from MoBay Lounge on the look-out for us, and, after checking in our bags with AirTransat (priority aisle), we were walked to the front of the line for the security check and then they had another person waiting on the other side of the security check waiting to walk us to the front of the line to go through Customs. Talk about feeling special! (and having more time to spend in the lounge.) We always book an adults-only resort, and usually in Punta Cana, DR, but we wanted a change and weren't disappointed! We are in our 50's, but there were lots of young couples there...we enjoyed their jokes/antics while they were playing volleyball, etc. Notice I said they played...I only watched...a broken hand playing volleyball years ago ended my 'career'.

Room Tip: I sent an email a week before and asked for pool/ocean view on a high floor, even though I only book...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
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Helpful?
5 Thank AandMfromOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this review, March 20, 2013
Dear Guest:

Thank you for your warm review. It was a pleasure to hear your generous feedback. It was kind of you to share comments and suggestions with other travellers. We look forward to welcoming you back soon.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Island, NY
Level 3 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 14, 2013

A little late--but this trip was in May of last year! The place was very well maintained--especially the flower displays on the property. I was upgraded to a top floor which had a magnificent view of the ocean and mountains, as it was a corner room--but AWAY from the "noise". The food was actually quite good. The speciality restaurants were fine too. A little trick I applied to this year's trip--and last year's trip:: the hotel "permits" only a couple of speciality restaurants. HOWEVER, if you wait patiently by the dinner "reservations" person, people frequently CANCEL at the last second- and YOU take their place! Frankly, Punta Cana -this year's trip- is a nicer environment than the Montego Bay area.

Room Tip: See my initial review notes regarding room selection
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  • Stayed May 2012, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank jonesbeach73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this review, March 20, 2013
Dear Guest:

Thank you for your kind review. It was motivating to hear that you enjoyed food and specialty restaurants. We are sorry to hear of the inconveniences you faced with obtaining dinner reservations, but this system helps the kitchen to be prepared in serving a set number of persons each night. Dinner reservations can also be made by the Concierge for the other two hotels or you may also enjoy the regular Buffet. On a future visit, perhaps you can take advantage of booking beforehand through our Public Relations Department at pr.grand@iberostar.com.jm

Quality Manager - Iberostar Jamaica
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Canton, Ohio
2 reviews
Reviewed March 14, 2013

We stayed for five nights the first week of March, and we really liked the place. If you are looking for an all-inclusive in Jamaica that has tons of stuff to do, this is the resort. The property is beautiful, the food is terrific, and the pools and beach are gorgeous. There is a dedicated beach staff that plans funs activities every day, and there are four restaurants and a buffett to choose from for dining options. I would have give the place an excellent rating except for the internet service. The only wi-fi at the property is in the hotel lobby, and it is very slow. The hotel does provide an ethernet cable to connect in the room (not much help with an ipad or smartphone), and even that service had a speed equivalent to dial-up. We could not use our 4G service on the phones or ipad as Jamaica falls under the international rate plan, which is very expensive.

Room Tip: We scheduled an ocean view room and were upgraded to a beach front when we got there.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KKS7729
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this review, March 20, 2013
Dear Guest:

Thank you for your kind review. We appreciate your generous review of our property, food, staff and restaurants as this will certainly serve to encourage our hardworking team. Unfortunately, we are encountering some issues with our Wi-fi and hope to have it rectified soon, we apologize to guests for this inconvenience.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auburn, Massachusetts
Level 4 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 14, 2013

The hotel was awesome...staff friendly...so much to do..

there's, ping pong, darts, fooseball, giant jenga, giant connect four, bingo, volleyball in water and on beach, water aerobics, tennis, free golf at Cinnamon Hill, ring toss, horseshoes, bocce ball, beach soccer, yoga, zumba, dance classes, wine tasting, snorkeling, hobie cats for sailing, kayaking, windsurfing if you know how to do it.

All this is free and even though not everything is everyday, it is good.

there's para-sailing for a fee up the beach, don't go if its windy though, you get jipped.

no towel card needed, there's free sunscreen at towel hut, along with magazines, books, and games to play.

restaurants we LOVED...Surf and Turf!! by far the best. The filet was the best I've had. We also liked Japanese, Italian, the one we liked the least was gourmet.
no need for ressies at the Japanese restaurant IF you just want sushi...you can sit right at the bar.

get reservations though...they do book up.

There's the "Star Friends" that come to beach everyday around 9-10am and get the guests to participate in games...they are great...
There names are, DIVA, Mr. Neat, Ki-Ki, Mr. Fresh, Short Cake, Andre, G-Money, Bubbles, just to name few.
Raquel, and Sonia work the beach serving drinks...love them as well. Odean, Dwayne, and Kerry work the pool bar!
If you see Peter the bell hop, he is very nice as well...and gave us the name of a taxi and got one for us for our departure. Very Very Helpful
Mackenie, works the front desk, she was very kind to us, trying to get us a room for 2 more nights. Hats off to her!
You will see Carmen walking around supervising everyone!!...Smile Carmen!!!

The shows at night are very good, dancers very talented.
Be sure to go to the Pirate Beach show on the beach, lots of fun!
Boogie nights also good...Musical theme songs is good too, because everyone gets involved with that one even the beach staff.

we had to get up early if you want a palapa...towel hut opens at 7 am
if you want the sun...no problem, no need to get up early, plenty of chairs set up

The have slippers and bathrobes in room...they have hair dryer, but i like my own.
tons of storage and cubbies...plenty of room.

fitness center is okay, very small, we didnt get a massage, but spa looked nice.

There is a disco at resort down hall from Theater...we didnt go there but i heard it was fun.

Food at buffets was very good...lots of choices and always fresh!!!
be sure to have the tacos one day that they make poolside!! very very good.

The rooms were huge, love the balconies and swinging chair.
STAFF WAS EXCELLENT.

I wish the pool was warmer...they really need to heat that in the winter. Lobby Bar was great just wish it was bigger with more chairs. Entertainers there were awesome.
Would love if they get WIFI in all the rooms, but free WIFI is always good.

Thanks for a wonderful time.
Tell the Star Friends Denise and Ralph say hello. and Ask Andre, "what's happening in his neck of the woods"

Room Tip: we were in 2 diff rooms and they were both good. one was a waterfront and the other ocean view
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank dcm2429
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this review, March 20, 2013
Dear Guest:

Thank you for your review. It was certainly motivating to hear that you had an enjoyable stay. We look forward to hosting you again and trust that you will not hesitate to make us your hosts on your next Caribbean get-away.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LEWISTON, NY
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 14, 2013

I have been to this resort 2 times and would definitely go back for a third time. Hotel has top notch customer service and is very clean. Food was good for an all inclusive. Recommend this resort highly. Family friendly also.

Room Tip: If you been here before, they give you an upgrade.
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AMICILewiston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this review, March 20, 2013
Dear Guest:

Thank you for your kind review. It was delightful to hear that we had met all your high expectations. We thank you for recommending our property to others and hope that you will return in the near future.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 13, 2013

Just finished a wonderful week at this great hotel and have nothing but praise to give it.
The quality and spectrum of the food, no matter where served, was excellent and the staff indeed makes one feel at home but not overdone. Each of the specialty restaurants had great menu’s, each different. Service was prompt and courteous. Food presentation was impressive and the quality delicious. Rooms were large and the beds absolutely delightful. We slept like babies. Although a bit on higher side price wise, we believe you get your money worth in this fine establishment. The nightly shows were very professionally created and the small film in the beginning of every show a real delight. We have stayed in many hotels around the world but this particular one is a cut above. Well worth the price

Room Tip: Ask for a oceanfront room, not ocean view.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank HHF6148
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this review, March 20, 2013
Dear Guest:

Thank you for your kind review. Your comments on our restaurants, service, food, rooms and entertainment shows were duly noted. We appreciate the fact that you also gave your approval in terms of the value for money which our property provides. We look forward to hosting you again and trust that we will be your first choice when planning your next vacation.


Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Grand Hotel Rose Hall

Property: Iberostar Grand Hotel Rose Hall
Address: Main Road | Little River, Rose Hall, Montego Bay, Jamaica
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Rose Hall
#1 Green Hotel in Rose Hall
#1 Luxury Hotel in Rose Hall
#1 Spa Hotel in Rose Hall
#1 Family Hotel in Rose Hall
#1 Top resorts Hotel in Rose Hall
#1 On the Beach Hotel in Rose Hall
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Iberostar Grand Hotel Rose Hall 5*
Number of rooms: 295
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Also Known As:
Iberostar Grand Rose Hall Hotel Rose Hall
Iberostar Montego Bay
Iberostar Hotel Montego Bay
Iberostar Grand Hotel Rose Hall Jamaica - Montego Bay

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