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Reviews (7,154)
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5,608
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5,324 - 5,329 of 7,154 reviews
Reviewed August 1, 2012

This resort is the best! The staff is the reason. The rooms,grounds,beach are great but the staff is the reason you need to go here. Everyone is so friendly and they can not due enough for you. Stop thinking about it go for it you won't regret it!

  • Stayed: July 2012, traveled as a couple
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1  Thank Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded August 4, 2012

Dear Guest:

Thank you for your kind review. We strive to meet all our guests’ expectations, so your review highlighting your overall satisfaction was most rewarding to our team. We hope that you will return in the very near future and give us the pleasure of serving you again.

Quality Manager - Iberostar Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 1, 2012

Just returned from our wedding at Iberostar Grand Rose Hall and it was amazing. The service was great, our butler's would have rose petal, candlelight bubble baths for us most nights along with champagne and desserts. The food was delicious and we had no problem getting into any restaurant. I was able to make a reservation for 46 people one night. Our wedding was absolutely beautiful. We felt like royalty. Jerry the bartender at the pool bar made awesome drinks. There is so much to do, tons of activities around the pool. There is plenty of security and you feel safe walking around the compound. I would definitely recommend this place for anyone looking for an amazing all inclusive.

Room Tip: Ocean View is nicer than Ocean Front.
  • Stayed: July 2012, traveled as a couple
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2  Thank Cathleen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded August 4, 2012

Dear Guest:

Thank you for your generous review. We are honored to have been able to play such an integral role in your recent wedding. It was also most inspiring to hear that our team had met all your needs and provided you with a memorable wedding We hope that you will also allow us the privilege of hosting you again in the near future, perhaps on the occasion of your anniversary.

Quality Manager - Iberostar Jamaica

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Reviewed August 1, 2012

This was our 7th visit to the Grand Rose Hall in Mobay, Jamaica. It is a very, very beautiful resort. We are beach and ocean people and the beach and carribean ocean in front of the Grand is amazing. Clear, Calm, Warm ocean water and soft fine sand beach. We were able to receive our favorite room which we enjoy so much. All the staff from the beach towell girls, the Star Friends, the waiters , the cooks, the room maids, to the management staff are all "first class" and very, very friendly. That is one of the main reasons we keep coming back to Jamaica, the friendleness of the people and staff; always asking how you are doing, are you enjoying yourself, is there anything we can do for you, etc. A special shout out to Wheeler and Okiene who were our butlers; Jody, Theo, and Shantelle at the Beach Towell Bar, G-Money, T.O. and Lucky of the star friends, Angelene Thompson who made all our dinner reservations for us, and all the other members of the staff. It was a pleasure to meet Ms Alba Blasco, Asst Mgr who offered her assistance for anything we needed or required. It was also a pleasure to again meet Santos in public relatiions, who told us all about the exciting new features the Grand will have.

We Look Forward To Returning Again In The Very Near Future to Our "Second Home".

Room Tip: The Ocean Front Rooms In Bldg #5 are right on the Beach and Have the Best Ocean Views.
  • Stayed: July 2012, traveled as a couple
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5  Thank LakeTAK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded August 4, 2012

Dear Guest:

Thank you for your informative review. We are pleased that you had been pleased with our service and personalized attention which we give our guests. We are motivated by your recognition of our efforts, but are especially proud of the fact that we continue to earn your loyalty. Our management and staff are all too aware that it is only through flawless vacation experiences that we can earn the respect of our repeat guests. On behalf of all of our Management Team and Staff, we want to express gratitude for continuing to make the Iberostar Grand Rose Hall your “home away from home”.

We urge you to come again soon and assure you that it is our intention to exceed your expectations even further on your next visit.

Quality Manager - Iberostar Jamaica

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Reviewed July 31, 2012

There are so many wonderful things that I can say about the Iberostar Grand in Jamaica. This hotel is downright amazing, no ifs ands or buts. The staff at the Iberostar are the best. They each made my husband and I feel like royalty. Thank youtoo much to the staff- Jody (front desk), Dwayne, Clive, Kadeen, Racquel, Gmoney, Ryan, Bubbles, Carlos, Oneil, Garth, Morris Day, Peter, Garcia, Ray, housekeeping for room 5414, Maxine, Tamara, Nicholas and so many more. These people are truly the GEM of Iberostar. When it was time to leave I literally sat in the lobby and cried my heart out. I will never ever stay anywhere else. Iberostar Forever!

Room Tip: Ask for room 5414
  • Stayed: July 2012, traveled as a couple
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6  Thank butterflymarley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded August 4, 2012

Dear guest,

Thank you very much for your fantastic review, as there is no better reward for our staff as to be remembered and recognized by their guests. It was a pleasure to serve you. We are looking forward to welcoming you both back to our Hotel and we thank you in advance for your loyalty.

Quality Manager - iberostar Jamaica

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Reviewed July 31, 2012

Prior to booking this year’s summer vacation I spent a lot of time last fall researching and reading reviews about all-inclusive resorts in Jamaica. After all my research, my husband and I picked the Iberostar Grand Rose Hall. Although we had never heard of the company Iberostar here in the United States, we chose this resort due to the glowing reviews from others guests. We just got back from our 7day, 6 night trip. The only negative part of the whole trip, as other reviewers have said, is having to go home and leave this luxurious place. We generally go on 2 long vacation a year. This was definitely the best vacation ever. From the moment we drove up to the resort, we were treated like royalty and pampered. Every employee we came across always asked, with a smile on their face, if we were enjoying ourselves and if there was anything they could do for us. Iberostar takes pride in making sure each guest feels like they are the most important guest at the resort and is having their most memorable vacation ever. The resort and grounds are well maintained. The food was plentiful throughout the day and delicious. We especially liked the Surf and Turf restaurant. Trays of fruit brought out to the pool and beach around 11:00 am and the delicious cakes that Natalie brought to the pool area around 4:00 pm were part of the little things that make you feel treated as stars and royalty. We really enjoyed the first pirate themed beach dinner and show on Thursday night. It appeared that the entertainment staff had a great time dressing up as pirates and entertaining the guests. It was by far, the best show of the week. The star friends work long hours but always have smile on their faces. They organize many activities but don’t push you to join in if you don’t want to participate in them. They take pride in remembering all the guests’ names. Even before we had to go home, my husband and I started talking about which Iberostar resort to go to next year. Unfortunately, we cannot come back to the Grand Rose Hall since our 19 year old son will be with us (rooms are only for2 people not 3). After this trip, we will only stay at Iberostar properties. Iberostar takes real pride in making their guests vacation unforgettable. We are considering either Mexico or the Dominican Republic. We are open to recommendations from other trip advisor readers. Iberostar is the best kept secret in the United States.

  • Stayed: July 2012, traveled as a couple
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9  Thank lmomkamper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - iberostar Jamaica at Iberostar Grand Hotel Rose Hall, responded to this reviewResponded August 4, 2012

Dear guest,

First of all, thank you so much for choosing Iberostar. We know there is a large range of options to choose from, and we are inmensely happy you finally selected our Hotel.

Our main goal, is to offer the best vacational experiences to our guests, and reading this kind of reviews makes us feel extremely proud. Thank you very much for all the positive points you mentioned, inlcuding the beach party, wich we had the pleasure to present to you for the first time.

Thanks so much for your loyalty, and feel free to contact us for any doubt or request regarding your next vacation at iberostar.

Quality Manager - iberostar Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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