This review is for the week of March 19 for ten days.
I will try to write this so that it flows from the start of the trip until the end.
Please be advised that if you don't like to read I can summarize very quickly the trip. It is an absolutely fabulous place to visit and we had a perfect vacation. That really summarizes everything. If you visit this place and don't like it then perhaps you really should never leave home.
For the more detail oriented let's begin (please be advised the previous positive emails do encompass all of the wonderful attributes of the place).
The airport arrival was fairly smooth and reasonably quick. The resort was approximately 15 to 20 minutes away from the airport.
You are greeted with the cool towel and drink at check in. Once you enter, the lobby is breathtaking and characteristic of how beautiful the place is.
Check-in is quite smooth and from the main entrance onwards everyone is super polite.
I did not understand why people would talk about the bed but it is actually perfect-you will never sleep like that again. The room is spacious with a fully stocked minibar (premium quality). You can ask the butler to put whatever you want in their-I did and the service was quick. There is a safe in the room. There are double sinks, Jacuzzi tub, walk-in shower, flatscreen TV (if you really need it). The balcony has a great swing and comfortable couch. The room was perfect and very clean-nightly turndown was splendid.
Room service was topnotch for breakfast or dinner.
All restaurants have excellent service, very good food and presentation.
There is one breakfast buffet/restaurant, and one lunch buffet/restaurant.
You have access to the sister hotels for food.
We walked along the beach one day and they had a steel drum band playing outside (next door) and a BBQ-jerk pork and chicken etc. Lunch was there that day-no problems eating next door and enjoying the music.
The “complaints” are:
-that a lot of food was presented with out you being told what it is.
-the utensils to pick up the food were not practical-you will see.
-breakfast would be better served where lunch is-the open air beachfront restaurant.
Very nice. There are some pebbles and shells, but this was never a problem-step over them. The water was very clear. The ocean was calm due to the 2 reefs (one close to shore, one farther out). The beach is long enough for a nice walk (about 15-20 minutes end to end), and to use the water sports, you do have to walk to the far end. If you keep walking beyond the 3rd hotel, there is a little shopping village off the property, which is great for cheap souvenirs. The people are “aggressive” but you do feel safe in this area. The hotel souvenirs are quite reasonably priced when compared to the beach.
The people for us truly made the trip memorable. EVERY single person from the front door was superb to deal with. On this note I would like to say that I could see why some people may have negative comments. To be clear the previous comment relates to visitors and not staff. You must remember some of the staff are new and young-if they're not sure of something there is no need to be rude-no amount of money entitles anyone to be rude to the staff. We are in Jamaica and at times things were slower than we're used to in North America-but if something is wrong, they certainly try to correct it immediately. The point is being on holidays try to relax and give hard-working, polite people a break. Even though tipping is not expected, we certainly did as most people we felt deserved it.
Morrision and Oneil certainly were great company and bartenders. The waitresses were phenomenal-a note for management-please consider changing the ridiculous dress code for outdoor waitresses-those uniforms are way too thick to be wearing in that heat. Anyone else who reads this and sees this, please help us help those waitresses (we promised to comment on this).
We did meet some great people from the Caledon area (Sam and Martha. We met an entertainer from Montréal-Le Canard (Yvan) and Joanne).
I've tried not to repeat what others have written-they are 100% correct, it is a fabulous place to go visit.
For the Iberostar-if this level of service decreases or the quality decreases we would not return. It is a beautiful place that we hope does not change for the worse. Management seems quite intent on maintaining the quality standards.
Fairly smooth-be aware there are a lot of stores in the airport upon departure-you have plenty of choices after clearing security. Internet access is quite good and free (pool table room) to check your flight status.
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- Also Known As:
- Iberostar Grand Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Hotel Montego Bay
- Iberostar Grand Hotel Rose Hall Jamaica - Montego Bay