Travelled from Southampton to Chollerford arriving at 1730 feeling tired and desperate for a shower.
On arrival had to carry a large suitcase from the rear car park , down a flight of stone stairs and then through hotel to reception. Not an easy task belive me.
Having called for attention at reception,eventually a guy arrived stating that he was the barman and had not much idea about booking in,but that he would run through things !!
First impressions..the view from the front of the hotel across the lawn was lovely,the river Tyne at its best. However,internally the hotel was dark ,paintwork chipped and carpets looked in need of cleaning.
I had previously made the reservation which included my small dog a Lhasa Apso, so expected a ground floor room, however what I did not expect was a room which had only one ceiling lamp,obviously taken energy saving to the extreme. The carpet had not been hoovered,the rear of the door was scratched obviously by previous dogs trying to get out or was it their owners, As the window did not open fresh air was not available which would account for the mould around the metal frame.
The bathroom floor tiles were cracked which did not entice me to shower at all.
The room had an adjoining door which was not soundproof, so small mercy that it was not the Honeymoon suite!!
The furniture was tired and worn,so all in all not a good impression.
I immediately returned to the reception and pointed out to the 'barman'that I was not happy about the standard of the room and I feel he was relieved when the manager turned up.
I repeated my concerns and asked for the carpet to be hoovered.
Bearing in mind my partner and I had just spent close on 7 hours driving North and were feeling tired,hungry and very disappointed that the room we had been allocated was sub standard.
After some 20 minutes of waiting for a chamber maid, I returned to reception and informed the manager that we would be checking straight out.
I returned to the bedroom walking through the hotel and I was amazed at just how battered the door frames,walls and stairwell were. This hotel is in desperate need of refurbishment.
I recently stayed in a17th century hotel in Exeter which was advertised as a 3 star hotel, in comparison The George should be inspected and re graded.
The manager did offer a bedroom which they did not usually allow dogs in, but somehow we should not have had to be offered alternative accommodation.
All in all, What should have been a 4 day mini break turned out to be a 600 mile day out.
Additional charges for dogs is standard and totally acceptable, but surely the customer deserves to have a room which has been cleaned,aired and more importantly inviting.
The location is lovely,the surrounding area has lots to offer, come on 'Shearings Holidays Ltd' get cracking .
- Official Description (provided by the hotel):
- Set in a beautiful river front location, just five miles from the market town of Hexham, the George at Chollerford is a historic building dating back to the 1700's renowned for its fine food and hospitality. It is great to have such a history behind the hotel as we feel we are doing an excellent job of keeping the tradition going, but we have also spent a lot of money upgrading a number of facilities in the hotel including the leisure club, with its swimming pool and gym, situated west of Newcastle we are in ideal spot for walkers, history buffs and gardeners alike - you will be spoilt for choice. The hotel is a perfect retreat in a location that we consider to be one of the most relaxing in Northumbria. ... more less
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- Also Known As:
- George Hotel Chollerford
- George Hotel Hexham