We have stayed at this hotel 4 times now and although the setting is lovely and the rooms are standard De-Vere Venues style, the service was quite poor.
As my wife was not well we decided on using room service, which was a big mistake. I tried calling reception, and then any other number, to get a response but could get none - so I had to go on line to find the hotel telephone number (we were in an isolated and different building to the main hotel - never had that before!) and had to call reception from my mobile.
They have this strange policy of serviing some meals as if they are a take-away shop?. The meal arrived about 70 minutes after ordering it, and it was luke warm. No plates just boxes for the food, the 'double or treble' (can't remember which it said) cooked chips were just like badly cooked oven chips - but the fish was fine (if tiny).
This is the first time we have had this low level of service from any De Vere before and fear it may be a sign of the times and even get worse. The have some great venues - the best one in my opinion is at Greenwich - but sadly these options may be becoming a thing of the past now, shame.
- Official Description (provided by the hotel):
- This elegant main house, in the style of Queen Anne is set in 35 acres of beautiful parkland on the Hampshire border. Whether you stay at the main house or Fir Tree Court, it's the perfect place to rest your head. Highfield Park has so much to offer. With 58 bedrooms and 15 meeting rooms we are more than just a hotel. Our bar and restaurant provide menu options to suit all. And recently introducing an all new completely organic wine list that will open your eyes to excellence of English wines. Highfield Park is ideally situated between Reading and Basingstoke, easily accessible from the M3, M4 and M25 motorways with Bracknell, Guildford and Slough all within a 20 mile radius. So whether you are looking for a comfortable room to spend the night on your business travels, or a night of peace and quiet away from the hustle and bustle of town Highfield Park is your local independent hotel. ... more less
- Reservation Options:
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- Also Known As:
- De Vere Venues Highfield Park Hotel Heckfield
- Highfield Park Heckfield, Hampshire