We stayed at the resort for one night during our honeymoon in mid-May and one night was quite enough. When we arrived the girl at the front desk seemed to care less about customer service. She was rude and snotty. We have to drive across the street to get to our room at the top of the hill. After moving our stuff into the room we realized the heat did not work, in fact the knob fell right off the unit. We called the front desk and had to drive down to reception to pick up another key for the room two doors down. After driving all the way back up to the next room and hauling our stuff into that room it took a long time to get the heat to work in that room. It wouldn't have taken so long but the resort left ALL the windows open...it was about 50 degrees when we arrived mid-afternoon and it had rained. So the room was cold AND damp. We thought it was funny that we had to make a reservation at the resort's restaurant for dinner that night because there were maybe 6 people total there. The food was way overpriced. I told our travel agent not to recommend this resort to anyone and she said she's had other complaints. Unfortunately there is not much else around if you want to see the Pancake rocks. I gave two stars because of the potential of the resort. The grounds are beautiful, as was the view but we didn't enjoy it much. This resort was by far the worst night on our 18-day honeymoon on North and South island.
- Official Description (provided by the hotel):
- Situated on the wild West Coast, 30 minutes north of Greymouth and 300m south of the famous Pancake Rocks and Blowholes, the Resort is surrounded by the Paparoa National Park and only metres from the beach. Floor to ceiling windows in the Waterline Restaurant and Bar mean you can admire the gorgeous sunset while dining on local West Coast food.Few places in the world can offer such comfort so close to the wild action. ... more less
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- Also Known As:
- Punakaiki Hotel Punakaiki