Stayed 2 nights there with SPG promotional points (the price for a standard double room was 208 EUR per night at that time)
The hotel is mainly used by oil expats and for conventions, due to a large congress center located nearby, so the hotel is flaunting with photos of many state official visits (such as Angela Merkel and Sarkozy).
First the positive: The suite rooms (we have been upgraded, due to my platinum preferred status) are spacious, modern and provide a beautiful view on the beach. The beach has an impressive beachfront which supposedly is unique in Algier.
Most of remainder is negative:
We stayed on Friday and Saturday, which are bank holidays in Algier. Algier is one of the few countries in the world, where you can only withdraw money from an ATM if you have a VISA (or local) credit card (which we did not know before arriving). As we only had Mastercard and not enough cash with us, we asked for a cash advance from the hotel, which they first denied. A front-desk manager send us to the city center to check for banks, although he must have known that banks were closed on Fridays. After some discussion with another front desk officer we finally got a small cash advance, but we lost basically the entire first day on this unnecessary issue.
Some front-desk and concierge staff were arrogant and incompetent, others were helpful and understanding. The varying quality of customer care is a main concern for this hotel.
For example, one of the concierges send us for dinner to a restaurant in the city center that was closed that day. Furthermore, the concierge could not organize a touristic trip to the main attraction of the town, which is the famous Casbah (old-city area). We were lucky that the hotel driver could arrange his friend for us, how guided us through the Casbah (unfortunately he only spoke in French).
The hotel is half an hour away from the city center, so you cannot really be spontaneous. A hotel taxi costs 15 EUR to the city center one-way.
WIFI does not work in the rooms, but only in lobby
The hotel has 4 restaurants (Buffet, Italian, Fish, Pan-Arabic). The Pan-Arabic restaurant was excellent, although we found the belly-dancing show a bit disturbing. The Italian restaurant was below average. There is an (external) fish restaurant „Le Sauveur“ in 8 km distance to the hotel which has been highly recommended, but we did not go. You really feel isolated in this hotel.
For tourists (and probably also for most business men) it is probably better to stay at the Sofitel or St George (both are cheaper and more central). You probably would choose the Sheraton Algier only if you’re an expat that needs a beach espace on a week-end.
One last word regarding Algerian people: we met some of the most polite people there, unlike Morocco, where we locals were always trying the sell you something and often not in a friendly manner. Maybe this has to do with the fact that tourism has not touched Algerian culture yet.
- Official Description (provided by the hotel):
- Algiers only beachfront hotel, the Sheraton Club des Pins is the first five-star resort in the country. Ideally located on the western tip of the city in the beautiful and absolutely secured Club des Pins area. ... more less
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- Also Known As:
- Sheraton Club Des Pins Hotel Staoueli
- Sheraton Hotel Des Pins
- Sheraton Algiers
- Algiers Sheraton
- Sheraton Club Des Pins Resort Algeria/Staoueli