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“LOW QUALITY FOOD - DISAPPOINTED”
Review of Garden Cafe

Garden Cafe
Ranked #266 of 2,479 Restaurants in Penang Island
Cuisines: International
Restaurant details
Reviewed 3 weeks ago

Dear Sir/Madam,

I am writing to express my disappointment on your food quality served. I was at Shangrila Penang hotel for dinner in Dec'19 - ala-carte and buffet. To  my surprise, the ala-carte food was totally disappointing from the presentation, taste and food quality. I ordered;1. Naan tandoori - bread was not edible hard texture and hard to eat.
2. Claypot tofu - tasted nothing less than hospital food and to complete "hospital food" it was served in plastic maroon bowl. where is the claypot?
3. Vegetarian fried rice - cold and tasteless.
4. Buffet desserts - was not fresh. honestly did not taste good

Honestly none tasted 5 star food. I was there few years ago and it was not this bad. somewhere your quality has dropped. It was a total waste of money and time. Hope you will look into it. Other Shangrila hotels around the world definitely serve top notch food and service.

Date of visit: December 2019
    • Value
    • Service
    • Food
Thank Sellamanian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1 - 5 of 131 reviews

Reviewed January 12, 2020

ok food nothing special about this cafe staff nice and service not bad just very average for the money

Date of visit: December 2019
Thank KIMTLPERTH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2019

The food was good and we had great meal during breakfast Good hospitality from the staff and very helpful

Date of visit: December 2019
Thank zarena a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 21, 2019

We went here because some other people we were with wanted their to use the pool for their kids. It was the Sunday before Christmas and we were the only people in the restaurant that would seat several hundred. Why? We quickly realised...Food was appalling. Everything lukewarm. Glasses dirty (lipstick on one). Was a buffet and seemed like the food had been there since early morning. Lots of fried food all dried out and hard. Deserts like packet-mix cakes. Ended up eating two slices of pineapple. Will go somewhere else to eat now, even though I’ve just paid for lunch

Date of visit: December 2019
Thank SydBel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 12, 2019

We celebrated a Birthday and the Seafood Buffet was marvellous. The Chef did wonderfully well.There was excellent variety of Seafood.

Date of visit: November 2019
Thank Dassv8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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