I am writing to express my disappointment on your food quality served. I was at Shangrila Penang hotel for dinner in Dec'19 - ala-carte and buffet. To my surprise, the ala-carte food was totally disappointing from the presentation, taste and food quality. I ordered;1. Naan tandoori - bread was not edible hard texture and hard to eat.
2. Claypot tofu - tasted nothing less than hospital food and to complete "hospital food" it was served in plastic maroon bowl. where is the claypot?
3. Vegetarian fried rice - cold and tasteless.
4. Buffet desserts - was not fresh. honestly did not taste good
Honestly none tasted 5 star food. I was there few years ago and it was not this bad. somewhere your quality has dropped. It was a total waste of money and time. Hope you will look into it. Other Shangrila hotels around the world definitely serve top notch food and service.
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