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All reviewsdouble bed and a single bedbig toiletthird floorthe hotel staffview of naini lakebooked roomsdrop servicerooms are spaciouszooroadmallyatrapickupsunlightmountains
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Reviewed October 15, 2012

Very nice trip to Nainital with family and extended family of 10. Wanted some accommodation at mall in budget, so checked this hotel. Rates were very reasonable in October. Rs. 800 for standard and 1000 for Premium + taxes. We chose 3 premium rooms (lake facing) for Rs. 1180 each. Actually, the person whom I contacted said that all premium rooms are lake facing but they had only 2 lake facing rooms on 2nd floor. Others were on the side. But anyways, all rooms were spacious and nice. All 3 rooms had extra single bed which they didn't charge for, which was quite good. They are not money minded.
Hotel is quite good. The management helps in whatever way possible. They provided us complementary drop to and from parking. Hotel is on upper side, zoo road, quite high. So, they provided complementary shuttle service for coming up to the hotel. Never did they say no for that. Very helpful. Anytime you call them and they were ready. Drivers are good by nature.

Cons : Room Service - a big con. Three nos. were provided -reception, restaurant, house keeping. You call anytime but no one ever takes up the call. Never. I needed water at 10:30pm and they was no one at all. No staff visible. It was like we were on our own. The water they provided in the jug was stinking. So, my biggest problem was their unreachability. Either you go 2 floors downstairs to find some help or you are on your own. Not a good thing for hospitality sector.
Food was not too good...ok ok types.
Also, this hotel is on the other side of the road. Hence, no direct view of lake. Some hotels or water tanks from other side of road come in between. But again, its a budget hotel and lake is clearly visible. So we should not expect more at that rate :)

In all, a good budget hotel with all good and polite staff but needs lot of improvement on room service. The staff should be reachable anytime.

Room Tip: 2nd or 3rd floor rooms with lake view like 302, 303
  • Stayed: October 2012, traveled with family
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2  Thank piscesdelhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tanujaa, Owner at Hotel New Bharat, responded to this reviewResponded November 4, 2012

Dear Guest,
Thank you for taking the time to provide your feedback regarding our hotel. I am certainly disappointed that your stay was not all that it could have been.

In particular I would like to address the room service issue.Your feedback has been taken seriously and necessary training has been imparted.We would ascertain that the service level is maintained at all cost.

At the same time I am glad you liked and appreciated our premium rooms they are indeed spacious and well ventilated.We are the only tall building with large rooms in our vicinity as against the downhill small premises.It gives us the advantage of a better view of the lake and the hills on either direction.We have consciously decided our tariff to be pocket friendly as holidaying is a great stress buster and everyone deserves to enjoy one. As part of our complimentary service we do offer shuttle service to all our in-house guests I am glad it came handy to you and provided you the much needed comfort.

Your positive feedback is much appreciated by team New Bharat.

Nonetheless I thank you for the level headed feedback taking all considerations in mind.

We request you to come over again and stay with us for another wonderful vacation .Hope to see you soon.
Warm Regards
Tanujaa Talwar Shahh
info@hotelnewbharatnainital.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2012

We have stayed at this hotel Twice for 3 nights. Nainital is one of the most favourite holiday destinations for us . We had stayed at other hotel in Nainital on our earlier visits but decided to stay here as we had read and heard good reviewe of it, we found that our experience there surpassed our expectations.We found this hotel offered best in hospitality, cortsey and warmth. The staff made us feel very welcome from the second we entered and till we left it.Overall it was a memorable stay .We would definately go there again.

  • Stayed: November 2011, traveled with friends
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1  Thank PremVerma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tanujaa, Owner at Hotel New Bharat, responded to this reviewResponded October 29, 2012

Dear Guest,
Please accept our sincere gratitude for sharing your review on trip advisor. We are very glad to know that you had a comfortable and memorable holiday with Hotel New Bharat, Nainital .
Your positive feedback is much appreciated by team New Bharat.
We request you to come over again and stay with us for another wonderful vacation .Hope to see you soon.
Warm Regards
Tanujaa Talwar Shahh
info@hotelnewbharatnainital.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 26, 2012

its Good experience in the hotel & value for Money good View & Coprative nature of Room service Staff & hotel other staff also. rooms are very clean & for view purpose the 3rd floor rooms are better then other rooms ............. overall is good experience.

  • Stayed: May 2012, traveled with family
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Thank DelhiSantosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tanujaa, Owner at Hotel New Bharat, responded to this reviewResponded October 3, 2012

Dear Guest,
Please accept our sincere gratitude for sharing your review on trip advisor. We are very glad to know that you had a comfortable and memorable holiday with Hotel New Bharat, Nainital .
Your positive feedback is much appreciated by team New Bharat.
We request you to come over again and stay with us for another wonderful vacation .Hope to see you soon.
Warm Regards
Tanujaa Talwar Shahh
info@hotelnewbharatnainital.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2012

We stayed here in October 2011, and it is a good value for money. Pick-up facility from the Mall road makes things much comfortable. Also the hotel offers good view of Nainital , though it is a partial view but still it refreshes you as you have a cup of hot tea from the gallery area of the hotel. Our room was on 2nd floor so we had good view of Nainital. Rooms on 2nd and 3rd floor offer better view. Rooms are clean and Room service is quite good as the room-attendants are very attentive to your requirements. Definitely a good budget hotel and has good value for money. Safe place to stay.

Room Tip: Rooms oon 2nd and 3rd floor offer better view and are comfortable too.
  • Stayed: October 2011, traveled with family
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Thank sameepdestinations
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tanujaa, Owner at Hotel New Bharat, responded to this reviewResponded October 3, 2012

Dear Guest,
Please accept our sincere gratitude for sharing your review on trip advisor. We are very glad to know that you had a comfortable and memorable holiday with Hotel New Bharat, Nainital .
Your positive feedback is much appreciated by team New Bharat.
We request you to come over again and stay with us for another wonderful vacation .Hope to see you soon.
Warm Regards
Tanujaa Talwar Shahh
info@hotelnewbharatnainital.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2012

Worst Hotel i ever visited

There is huge list of problems so please go thought the pictures I uploaded and decide yourself.

They even lost my driving licence which I gave it to reception

I hope the hotel manager will see this review and try to make some changes to better the hotel future business

  • Stayed: May 2012, traveled with family
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2  Thank VinayKadam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tanujaa, Owner at Hotel New Bharat, responded to this reviewResponded October 6, 2012

Dear Guest,

Thank you for taking the time to provide your feedback regarding our hotel. I am certainly disappointed that your stay was not all that it could have been.

I would like to respond to some of the allegations you have made in your review.

Firstly as a standard procedure the photo identity proof "COPY" is submitted at the front office and not the original card at the point of check in.As a procedure we scan the proof there and then and its returned back to the holder right away.On inquiring what I could gather that you checked in and never submitted your proof at the front office.On repeatedly being asked for the proof you had asked our staff to wait and you would do it soon which never happened. In spite of this important procedure we let you stay without any disruption to your holiday. Secondly only at the point of check out you suddenly recalled of submitting your proof at the front office which was untrue.we ensured to call our front office manager at 12 midnight to make sure that we don't have your card right in front of your eyes.We never lost it because we never had it in our hands.
Sir if there is any dissatisfaction related to anything in the premises ideally we should give a feedback about that and not mix it up by blaming some other unrelated event all together.

Sir its your prerogative to book online or not but Why there is a steady loyalty towards online booking is that one is assured that they do get a room and they don't have to sleep in their cars or pay an in exorbitant amount which doesn't do justice. I have to inform you that we have steady rates mentioned on our website which doesn't change with the traffic on the hill station.We don't believe in manipulating our loyal customers for few hundred of rupees.

I have checked the pictures you have uploaded and have renovated the space with immediate effect.Each one who stays at Hotel New Bharat is important and we rather send them with a happy experience than a dissatisfied one.Its our constant endeavour to keep ourselves abreast with the latest in the field of hospitality and a rigorous training for our manpower to give you the best at our value budget premises for the middle segment travellers.

Warm Regards
Tanujaa Talwar Shahh
info@hotelnewbharatnainital.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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