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“Total let-down in arrangements”
Review of The Naini Retreat

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The Naini Retreat
Ranked #2 of 48 Hotels in Nainital
Certificate of Excellence
Pune, India
Level Contributor
85 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Total let-down in arrangements”
Reviewed July 13, 2014

We had a company conference for 3 nights at Jim Corbett, where we stayed in a hotel owned by the same group - Corbett Hideaway. We had an excellent experience there, and had scheduled a day trip to Nainital, where we were supposed to have lunch at Naini Retreat.

All bookings had been done 6 months in advance, and this hotel had promised all cooperation for our Nainital tour. But they were found severely wanting in every matter, and we were very disappointed. There seemed to be complete apathy for our visit, and nothing which was promised was delivered. We were very angry with the lack of attention by the senior staff of the hotel, which ruined our Nainital trip.

The only saving grace was the quality of the food, which was very good. But would not recommend this place to anyone, because of the poor management response to such a large group.

Stayed June 2014, traveled on business
Helpful?
1 Thank indiancouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mehtaa, Resort Manager at The Naini Retreat, responded to this review, August 1, 2014
Dear Mr Jalan ,

Greetings from Leisure Hotels Ltd!

At the outset we would like to thank you for choosing to stay with us at on your recent trip to Uttarakhand. We appreciate the fact that you have taken the time to write to us. I have shared your feedback with my team .

I like to apologize on behalf of the entire management & staff. As we value your feedback we will ensure that something like this never happens again. I will personally counsel my staff regarding their interpersonal & guest interaction skills.

The philosophy of “total guest orientation & satisfaction” has been the guiding force behind the organization’s growth in the last 25 years and we are proud that today Leisure Hotels is the largest hotel chain in Uttarakhand with properties in 15 locations.

If given the chance, we will like to host you again at any of our properties and this time I promise, you will change your perception about our services.



Thanking you,
Yours sincerely,
Me & My Entire Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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715 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (260)
Date | Rating
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English first
New Delhi, India
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 12, 2014

It was sometime back, but still have good rememberance. Nice place, beautiful view and good service. Bonfire in d evening with live music . Nature trail was nice.no of option for indoor activities. Totally recommend .

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Service
Helpful?
Thank BAhuja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mehtaa, Resort Manager at The Naini Retreat, responded to this review, July 15, 2014
Dear Guest,

Greetings from Leisure Hotels Ltd!

At the outset we would like to thank you for choosing to stay with us at on your recent trip to Uttarakhand. We appreciate the fact that you have taken the time to write to us. I have shared your great words with my team and its a source of motivation for all of us
Line for indoor activities has been noted .

The philosophy of “total guest orientation & satisfaction” has been the guiding force behind the organization’s growth in the last 25 years and we are proud that today Leisure Hotels is the largest hotel chain in Uttarakhand with properties in 15 locations.

If given the chance, we will like to host you again at any of our properties.

Thanking you,
Yours sincerely,
Me & My Entire Team
The Naini Retreat ( Nainital )
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 10, 2014

Stayed a night with my wife and friends in January. Beautiful place to stay. Staff very friendly and helpful. Location is idealic and awesome. We were greated with full arms and staff are always there to help you when needed. The food in their restaurant is the best, alot of variety and you can even ask for your own dish cooked on the spot. The live singing and cozy setting was an added advantage after a beautiful dinner. In the morning you can just walk down the lane to Mall st. A beautiful and relaxing walk but the upwards is tiring better grab a taxi. Overall you won't regret a second staying in this hotel its just marvellous.

Room Tip: Get the room that is closer to the outdoor fire area. It got a direct access to the small park and t...
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  • Stayed January 2014, traveled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Papin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mehtaa, Resort Manager at The Naini Retreat, responded to this review, July 15, 2014
Dear Guest,

Greetings from Leisure Hotels Ltd!

At the outset we would like to thank you for choosing to stay with us at on your recent trip to Uttarakhand. We appreciate the fact that you have taken the time to write to us. I have shared your great words with my team and its a source of motivation for all of us

The philosophy of “total guest orientation & satisfaction” has been the guiding force behind the organization’s growth in the last 25 years and we are proud that today Leisure Hotels is the largest hotel chain in Uttarakhand with properties in 15 locations.

If given the chance, we will like to host you again at any of our properties.

Thanking you,
Yours sincerely,
Me & My Entire Team
The Naini Retreat ( Nainital )
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Noida, India
Level Contributor
1 review
Reviewed July 8, 2014

We stayed there for 2 days.it was a very good experience. The food was very nice.staff was very polite and cooperative. away from crowd of Mall Road....Pick up & drop to Mall Road provided by the hotel makes it very comfortable for sight seeing. The view from the hotel is breathtaking and all facilities makes the stay memorable.There is nothing I can complain of this hotel.

  • Stayed July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Vaneetgrg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mehtaa, Resort Manager at The Naini Retreat, responded to this review, July 15, 2014
Dear Guest,

Greetings from Leisure Hotels Ltd!

At the outset we would like to thank you for choosing to stay with us at on your recent trip to Uttarakhand. We appreciate the fact that you have taken the time to write to us. I have shared your great words & nice pictures with my team and its a source of motivation for all of us

The philosophy of “total guest orientation & satisfaction” has been the guiding force behind the organization’s growth in the last 25 years and we are proud that today Leisure Hotels is the largest hotel chain in Uttarakhand with properties in 15 locations.

If given the chance, we will like to host you again at any of our properties.

Thanking you,
Yours sincerely,
Me & My Entire Team
The Naini Retreat ( Nainital )
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jaipur, India
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 1, 2014

before booking this hotel for my family trip i was in fix because i have two option to select one was shervani hilltop and other was naini retreat but finally i go with naini retreat. i spent 5 days/ 4 nights from 21st june to 25th june,2014. with my family.i can't describe the experience in words but i'm trying to write. beginning from check-in it was a wonderful stay for us. everyone in the hotel try to give their best to make you comfortable whether it comes from front office, restaurant and room services. they upgraded us from superior room to a duplex room and my children enjoyed it very much.the view from the room was mind blowing and we used to spend a lot of time to taking glimpses of their garden and musical events.they cater very delicious food in their restaurant "Gurney House" which named on the official residence of Jim Corbett. the ambiance of restaurant is royal and they also provide royal treatment for their guests. they serve very delicious dishes with love to their guests which is amazing.every thing in this hotel is spick and span and i couldn't find and place to find fault with.finally this resort deserves to worth staying and making the memorable trip of nainital.

Room Tip: "the rooms facing garden side have breathtaking views "
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kmgupta7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mehtaa, Resort Manager at The Naini Retreat, responded to this review, July 15, 2014
Dear Guest,

Greetings from Leisure Hotels Ltd!

At the outset we would like to thank you for choosing to stay with us at on your recent trip to Uttarakhand. We appreciate the fact that you have taken the time to write to us. I have shared your great & wonderful words with my team and its a source of motivation for all of us

The philosophy of “total guest orientation & satisfaction” has been the guiding force behind the organization’s growth in the last 25 years and we are proud that today Leisure Hotels is the largest hotel chain in Uttarakhand with properties in 15 locations.

If given the chance, we will like to host you again at any of our properties.

Thanking you,
Yours sincerely,
Me & My Entire Team
The Naini Retreat ( Nainital )
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, Delhi, India
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 30, 2014

Didnt get booking at Manu Maharani and hence booked Naini Retreat. Took Garden room which had a fantastic view and the room in itself was well decked up but small. The bathrooms were smaller. Overall the service was OK. You had to ask for everything. Hand towels were not replenished regularly during room cleaning. I even had to ask for daily replenishment of water. Had heard a lot about the service of this place and hence was disappointed. Food, though with limited options was good. The worst part was there was no facilities for drivers which is strange. Poor guys had to run down a KM to use bathrooms. No rooms were provided which is a basic thing in most of the hotels these days. Overall Its a good place if you are shelling out 4-5K but at double that cost definitely not worth it.

Room Tip: Choose a Garden room but it does comes at a premium which is too steep.
See more room tips
  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arun_GiM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mehtaa, Resort Manager at The Naini Retreat, responded to this review, July 15, 2014
Dear Guest,

Greetings from Leisure Hotels Ltd!

At the outset we would like to thank you for choosing to stay with us at on your recent trip to Uttarakhand. We appreciate the fact that you have taken the time to write to us. I have shared your compliments , complaint & valuable suggestions with my entire team and its a source of motivation & to uplift the product & services . Those areas have been marked for improvement & up gradation .

The philosophy of “total guest orientation & satisfaction” has been the guiding force behind the organization’s growth in the last 25 years and we are proud that today Leisure Hotels is the largest hotel chain in Uttarakhand with properties in 15 locations.

If given the chance, we will like to host you again at any of our properties.

Thanking you,
Yours sincerely,
Me & My Entire Team
The Naini Retreat ( Nainital )
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed June 29, 2014

staying in naini retreat was quiet a wonderful experience..
Rooms are clean..
Service is good..
Food is aewsome..
And the view from the hotel was worth looking...
Also the music program in the evening added grace to it......
I will rate it 4.5 out of 5

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 7amitabhk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mehtaa, Resort Manager at The Naini Retreat, responded to this review, July 15, 2014
Dear Guest,

Greetings from Leisure Hotels Ltd!

At the outset we would like to thank you for choosing to stay with us at on your recent trip to Uttarakhand. We appreciate the fact that you have taken the time to write to us. I have shared your great words with my team and its a source of motivation for all of us

The philosophy of “total guest orientation & satisfaction” has been the guiding force behind the organization’s growth in the last 25 years and we are proud that today Leisure Hotels is the largest hotel chain in Uttarakhand with properties in 15 locations.

If given the chance, we will like to host you again at any of our properties.

Thanking you,
Yours sincerely,
Me & My Entire Team
The Naini Retreat ( Nainital )
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Naini Retreat

Property: The Naini Retreat
Address: Ayarpatta Slopes, | Mallital,, Nainital 263001, India
Location: India > Uttarakhand > Nainital District > Nainital
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Nainital
#1 Romantic Hotel in Nainital
#2 Top resorts Hotel in Nainital
#2 Spa Hotel in Nainital
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Naini Retreat 4*
Number of rooms: 46
Official Description (provided by the hotel):
Wrapped in quiet Himalayas, Nainital is one of India's most elite hill stations. Once the residence of Maharaja of Pilibhit, The Naini Retreat, one of the finest hotels in Nainital, has a majestic building exuding an Old World Charm that houses the most modern luxuries one could ask for. The hotel is one of the finest hotels in Nainital. Furnished with all the modern day amenities, the Hotel blends the world of hospitality with exceptional services for each of its guests. ... more   less 
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Also Known As:
The Naini Retreat Hotel Nainital
Naini Retreat Hotel Nainital

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