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“let down, disrespectful and terrible customer relations”
1 of 5 bubbles Review of Silent Trail

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Silent Trail
Ranked #42 of 98 Nainital B&B and Inns
delhi
1 review
“let down, disrespectful and terrible customer relations”
1 of 5 bubbles Reviewed June 25, 2010

entering the gate of 'the hive' gives you a feeling of leisurely home stay but the moment we asked for our room, the concierge stated that our reservation was bumped since our travel agent did not confirm our reservation. The concierge offered a 'temporary room' as they are unable to accommodate us and said the room is small but is in a nook with a view but private. My partner and i were tired from the long week but still went for a long drive up Nainital very much looking forward for a weekend R&R . We went to the room and saw that it was a small extension room of the owner' suite. It was dingy with dirty mats and washroom, a closet that was locked and private items which we gather belong to the owner's children. we were thinking it its not a playroom its likely the 'nanny's room'. We went back to talk to the concierge and my partner courteously said that it is unacceptable and stated the dirty mats, closet and all. The concierge said that they have nothing to offer and since our travel agent did not confirm she has nothing to offer but to give one night's stay as complimentary. it was 10:30pm when we arrived and my partner still reasoned that we booked for a room with two bedrooms good enough for couple with children and we would prefer that they give us another room. the concierge then stated, 'well, do you have children? and even asked me, 'ma'am, do you have children?" while my husband was speaking with her. I usually let my husband handle situations but the fact that she asked me such a thing was disrespectful. I said that' we don't have kids' but the point why we asked for another room is not whether we have kids with us but the room is TOTALLY UNACCEPTABLE. I wished i still had the energy to take photos of the room to show in this review! She the said that the best she could do is to ask a booking agent to look for available room in another hotel. I then just finally told the concierge to never offer any client that room, its an insult to insist on paying customers to stay in such a room. We then decided to look for another hotel and finally ended in Ariff hotel at 11:30 in the evening.

  • Stayed June 2010, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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Thank gabyjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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Additional Information about Silent Trail

Property: Silent Trail
Address: Strawberry Hall | Ayarpatta, Nainital 263001, India
Location: India > Uttarakhand > Nainital District > Nainital
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #42 of 98 B&Bs / Inns in Nainital
Price Range (Based on Average Rates): $
Number of rooms: 6
Official Description (provided by the hotel):
An exclusive heritage villa in the heart of Nainital - yet so tranquil. Built as a residential cottage on the Strawberry estate one of the oldest cottages of Nainital. Having a panoramic view view of the entire lake town, commanding a spectacular Night view and an entire day of sun. Set amidst flower gardens and sprawling lawns, leisure and luxury are a natural extension to Strawberry Hall. Time tested hospitality of 'Silent Trail' offer you an elegant and comfortable experience. Silent Trail-Strawberry Hall is only 5 min away from the mall road and completely motorable along with ample amount of parking. Comprising of 3 suites with fire places, independent dinning areas and 6 elegant rooms with cozy beds. Silent Trail- Strawberry Hall promises a quite and relaxing holiday in the heart of the buzzing town of Nainital ... more   less 

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