Excellent location in beautiful mountain environment. Room: very good for a 3 star hotel, 3rd bed is good quality. 2 small remarks: queen bed is made out of twins, by the morning you have a hole in between. Bathmat could be changed on daily basis, we had to use other towels as water is coming out of the shower. Pool: could be open from 7am, if you pay a higher value for a 3star hotel because of pool facility, you want to swim before breakfast. The person in the pool area is sitting constantly in his cabine either eating, phoning, reading and he is extremely rude if you ask a question about the towels. He makes it clear that we should know the rules. Restaurant: meals very average, fresh though and all prepared for quantity. Even if you want to pay for a special dish, you are told we do not do it. The waiters are afraid of the guests for some reason it can be strongly felt. Bar in Zsuzsanna building: waiters are not allowed to go out of the counter. This is extremely irritating, they are not trained at all for real service, sometimes they are overloaded. The bar should have a proper light snack menu. The hot sandwich is served poorly, no salad or decoration, not even ketchup available. The waiters do not know the drinks available on the list. In general the hotel is good but something is wrong around the personnel, it can be felt that they do not dare to approach the guests in a friendly manner. One more small thing: I do not like half board as the meal is very late in the evening. You can not book this hotel unless you pay halfboard price for the room. For me this is a reason with the service for which I will not go back with my family.
- Official Description (provided by the hotel):
- We are located in the wooded valley of Matra mountains (1.5 hours from Budapest), offering excellent opportunities for relaxing and wellness. ... more less
- Reservation Options:
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