Customer service at the reception was good, as was the service in the bar/restaurant area. Food was very good. Room was clean and wifi in the rooms.
Issues are that for a hotel which also caters for non Germans, there were no English language channels on the TV, not even a news channel.
I agree with other comments about the lack of air conditioning, very hot and opening the window just lets in outside noise.
I needed to be up at 4.50am to get a taxi back to the airport, set my alarm but also asked for a wake up call, which never came. Went downstairs at about 5.15am to get my taxi to find the night concierge fast asleep.
Taxi cost me 35 euros, think the definition of an airport hotel needs to be assessed.
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- Also Known As:
- Ramada Gross-Gerau
- Gross-Gerau Ramada
- Best Western Frankfurt Airport