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“Family summer holiday”
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6 reviews
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Overview
Villa -
4 Bedrooms, 2 Bathrooms, Sleeps 8
Velez-Malaga, Costa del Sol, Province of Malaga, Andalucia

Reviews from our community

Excellent - based on 6 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
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English first
English first
French first
Any
English first
anthony d
Swansea, United Kingdom
Level 6 Contributor
191 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
“Family summer holiday”
Reviewed September 19, 2017 for a stay in August 2017
2
people found this review helpful



My daughter and her husband found this villa and decided to book for a weeks stay, we travelled from Malaga airport and it took approx 1 hour and we arranged to meet the owner on the road near Velez Malaga, we followed her up a mountain road to the villa, upon arrival she opened the gates and we drove up the drive way, we were shown into the villa and around inside, She explained various things like if we used over a certain amount of water from the rear holding tank we would then be charged, we were not told how much water we could use, if there was a meter installed we could monitor how much water we are using ( with a family of 5 adults and 3 young children what do you expect ).The lady did not show us around outside, only her young son took cushions for the outside seating,  she said a person would call during the week to the clean pool and hot tub, ( we did not see anyone ),    she did say her husband would call later in the week to check how much water we had used, ( he called on the day before we were leaving and said our usage was ok )

All the family had a great holiday, The villa is in a great location, nice and quiet away from all the busy holiday location.
 
When we arrived home my son in law received an e-mail from the owner saying they were going to take 140 euros out of our bond, due to filters in hot tub being dirty ( contaminated by?, we did not having evidence the filters were clean or dirty on our arrival ) The controls were faulty and only working on 2 modes.

Faults we noticed at the villa

The kitchen cooker hood not working.

Various electrical bulbs not working and missing.

Table Tennis table not usable due to legs snapped ( we were accused by owners husband Marc ( who does not speak English ) of not erecting table correctly and causing table to break, i tried to explain we had not used the table.

Badminton net broken

Dish washer, when we firstly went to use it, it was flashing salt, ( no one had check it before we arrived ) not cleaning dishes clean enough,

Hot tub water level low, and only had small plastic steps and not secure and unsafe.

The large outside parasol over the fixed table had a split in one of the arms holding the cover, had been previously repaired, over the week the repair failed and the arm broke again, ( When husband marc arrived I showed him and I gave him a hand to repair )

There was another parasol available but the base was hidden behind the BBQ and very heavy to move.

 

The Photo's shown on trip advisor are showing the outside area of the villa are old photos's, They look better than what actually you get, the pool cover is hanging and falling apart, The outside seating with back cover is falling apart and needs repairs, the 2 x benches with the long table under the outside canopy need attention nails keep coming loose and sticking in your body ( need screws ). I did knock the nails back in a few times. The doors on the BBQ area are falling off.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Sep 24, 2017
First of all, we thank you for visiting Marylou.
Your remarks are interesting and we will help improve the stays of our guests.
We will try to answer as best we can;
1. For the supply of water, we offer a sufficient quantity of water for a stay of one week (10000L) and for this, it is necessary a graduated jumps if the customer wants to check. We ask to respect the water consumption as we are in an area in Andalusia or water that respect, we say it with each handing of keys.
2. For the outside, to say that it was not shown is impossible since it is there that one finds each time. But, from one person to another, how to interpret it?
3. The piscinist passed just a few hours before your arrival and is ironed after your departure. It comes twice a week in July-August if not, it only goes once and tries not to disturb the hosts, it has our schedule.
4. For jacousie, it works very well. There is 2 mode, it is a model 2 motors. We never had any problems except when going with oil or sunscreen. So there is a cleaning to do and changing filters is often necessary, which has happened with you. We have sent you the photos that clearly shows it. Eventually we took the charge at our expense because my husband saw the children of the Jacuzzi in the day and thought it was certainly not done on purpose. We know that it is not easy with children.
5. For the ping-pong table, indeed, one of the feet was desoldered! The problem is solved.
6. For the host, we have noticed anything abnormal and for the bulbs, there are some reserve in the cabinet if necessary!
7. For the barbecue, only one door is intended for use, that of the center. The other 2, are not used by the hosts. We inform him.
We hope to have responded to your requests. We were glad to know your comments, these are the first a little negative but it will help us for a better one.

Tout d'abord, nous vous remercions pour votre visite chez Marylou.
Vos remarques sont intéressantes et nous aiderons à améliorer les séjours de nos hôtes.
Nous allons essayer de vous répondre le mieux possible;
1. Pour la réserve d'eau, nous offrons une quantité d'eau suffisante pour un séjour d'une semaine (10000L) et pour cela, il faut une jauche gradué si le client veut vérifier. Nous demandons de respecter la consommation d'eau vu que nous sommes dans une zone en Andalousie ou l'eau ce respect, nous le disons à chaque remise de clefs.
2. Pour l'extérieure, dire que ça n'a pas été montré est impossible puisque c'est là que l'on se retrouve à chaque fois. Mais bon, d'une personne à l'autre, comment l'interpréter ?
3. Le pisciniste est passé juste quelques heure avant votre arrivée et est repassé après votre départ. Il vient deux fois par semaine en juillet-août si non, il passe que une fois et essaye de ne pas déranger les hôtes, il a notre calendrier.
4. Pour le jacousie, il fonctionne très bien. Il y a 2 mode, c'est un modèle 2 moteurs. Nous n'avons jamais eu de problèmes sauf quand on va avec de la l'huile ou de la crème solaire. Alors, il y a un nettoyage à faire et le changement des filtres est souvent nécessaire, ce qui est arrivé avec vous. Nous vous avons envoyé les photos qui le montre clairement. Finalement, nous avons pris les frais à notre charge parce que mon mari a vu les enfants de le jacousie en journée et à pensé que ce n'était sûrement pas fait exprès. On sait que ce n'est pas facile avec des enfants.
5. Pour la table de ping-pong, effectivement, un des pied était dessoudé! Le problème est réglé.
6. Pour la hote, nous n'avons rien remarqué d'anormal et pour les ampoules, il y en a de réserve dans l'armoire si nécessaire!
7. Pour le barbecue, seule une porte est destiné à sont usage, celle du centre. Les 2 autres, ne sont pas utilisés par les hôtes. Nous l'informons.
Nous espérons avoir répondu à vos demande. Nous avons été content de connaître vos commentaires, ce sont les premiers un peu négatifs mais cela nous aidera pour un mieux.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
John F
1 review
“A perfect place to stay”
Reviewed September 16, 2017 for a stay in September 2017

Mary Lou is a good size villa with many leisure facilities. It is well maintained and very clean.
The views are amazing and it is nice and isolated to enjoy privacy while on holiday.
The photos do not reflect how amazing this place is.

Marc and Sarah are wonderful hosts. They made sure we had everything we needed, and made it easy to find by meeting up in a simple location, then escorting us up the mountain to the villa.

I normally look forward to coming home after a holiday, but on this occasion I could have stayed longer.
Thank you Marc and Sarah, we would love to return again soon.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ambassado...
1 review
“Perfect family getaway”
Reviewed April 26, 2017 for a stay in April 2017

We loved this place (family of four with 2 boys aged 9 & 7) and it was the perfect Easter escape from London. Sarah and Marc were exceptional hosts and arranged to meet us and show us the way to the villa as it is on a secluded and private mountainside with beautiful views (easy to reach from Malaga airport).

We found and booked Marie-Lou villa the night before leaving home and Sarah couldn't have been more helpful in preparing the villa at short notice. Very clean and plenty of room. The welcome drinks and snacks were very much appreciated.

The location is perfect as there was room form the kids to run around, explore and make lots of noise. The pool was warm enough to dip in and out of even in early April and to have the hot tub was perfect. There is lots to do here- loads of games/DVD's along with pool table, table tennis, badminton, petanque etc. But also easy to get to the supermarket and beach (car rental essential).

We opted to spent 3 of the 4 days at the villa with a trip to Nerja on the other day. Overall it suited us perfectly and was a perfect antidote to city life. Highly recommended- planning a return visit already!!

Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Apr 30, 2017
Jim and his family are friendly and very respectful people. We are glad we welcomed them to Marylou. Their children have more or less the age of our boys and know that they are much more enchanting us, it's important to say.
We look forward to seeing this super family again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sizzors27
London, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
“An amazing villa in a spectacular place!”
Reviewed June 14, 2016 for a stay in June 2016

The villa is fantastic, surpassing all our expectations. Sarah is excellent at being in communication before you arrive and also while you are there to answer any questions and help make the stay so relaxed. Also Marc her husband was so helpful and we hugely appreciated him directing us to the villa late at night when we arrived. (it was near impossible to find without him)

Thank you so much Sarah and Marc for letting us stay; we will be more than happy to go back again!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
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Liked best: The location - right away in the hills
Traveling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
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  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jun 17, 2016
It was a pleasure to welcome you.
Very nice and respectful young.
You can come back whenever you want.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mathilde...
Lille, France
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 28, 2018 for a stay in February 2018
Google Translation

Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Mar 1, 2018
Merci à vous pour avis et au plaisir de vous revoir. Vous êtes les bienvenus como siempre...
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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