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“Very impolite receptionist”

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Residencial Celeste
Ranked #1 of 2 Agueda B&B and Inns
Rauma, Finland
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Very impolite receptionist”
Reviewed October 24, 2013

My wife and I stayed at the residencial Celeste September 21, 2013. Before I arrived there I called from a nearby place to get information on how to get there. The woman answering was not helpful and even impolite. However this was nothing compared to how we were being treated once we got there. We arrived there as pilgrims on our way from Lisbon to Santiago de Compostella - tired after a long day, with our backpacks and our credentials (= booklets with stamps of places we had visited before on our way). We were being questioned in an extremely impolite way by the young woman behind the desk about all kinds of irrelevant personal details. Both my wife and I are much older than the young person at the reception there yet her tone was if she was the high judge of the country herself and we were potential criminals. I have NEVER in my long life been treated as rudely and impolitely as here. I was amazed to read a review of a year earlier with similar complaints by other visitors but the situation was still the same. Stay away from this place.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WW25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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15 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Guam, Mariana Islands
Level Contributor
128 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed September 16, 2012

We came to the town of Agueda to see the umbrella art display in the middle of the town. This hotel is not far and located right off the highway. The rooms were clean, bathroom is small but clean, breakfast was nice, the grounds were nice as well. It was lovely to wake up to the rooster, chickens, rabbits and turkeys below our room. The countryside was just beautiful. The lady who was working the front desk, the evening we checked in, was very rude. The next morning when we were at breakfast she was the same employee with the same attitude. We always tip the help who make our beds and serve us breakfast. She complained to my husband about tipping.......We were confused. We think of it as a thank you gesture but she seemed offended. We left the hotel a little disturbed by her poor customer service. Lovely little place, we understand people have bad days but shouldn't take it out on the guests.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gibsonchop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oosterhout (NL)
Level Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 9, 2012

The residential is listed as a hotel, but it feels like a B & B place. Very nite, cosy and tidy. Gentle and involved staff. You really feel like a wanted guest. Rooms are quite small and so is the bathroom. Hardly any space to move around or to store your lugage which is somewhat inconvenient if your stay lasts longer than one night (like it was for us). Rooms are basic and a bit old fashioned. Wifi works terrific all over the place and the television offers a broad scale of channels. Breakfast very nice! The residential is located alongside the main road to Àgueda, which means a continuous sound of traffic passing by, which however wasn't too disturbing. The rates are very good for what you get, but I wouldn't recommend to stay for too long a time, since the possibilities to rest and relax are rather limited.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arjo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residencial Celeste

Property: Residencial Celeste
Address: Estrada Nacional N0 1 | 3750-305 Agueda, Agueda 3750, Portugal
Location: Portugal > Northern Portugal > Aveiro District > Agueda
Amenities:
Bar / Lounge Free Breakfast Children Activities (Kid / Family Friendly)
Hotel Style:
Ranked #1 of 2 B&Bs / Inns in Agueda
Price Range (Based on Average Rates): $
Number of rooms: 12
Official Description (provided by the hotel):
A team who only want to make you feel good !! In Residencial Celeste you will see a group of people who want to make you feel good and confortable. Our hotel unit this directionade to the wold of business and weekends to the tourism. We hope that you like our personal nice and clime familiar in a calm environmet. We offer him a comfort and a service to prices very reasonable. ... more   less 
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