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“Beyond your expectations”
Review of Kabul Serena Hotel

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Kabul Serena Hotel
Ranked #1 of 6 Hotels in Kabul
Certificate of Excellence
Reviewed December 20, 2013

I highly re command this hotel to those who HAVE TO GO to Kabul for business. i was in Kabul for 2 days and it was my first visit from this city and i couldn't believe my eyes when i just arrived to the hotel. let me tell you about the entrance: the entrance was somehow like a high security castle. you should pass 4 different gates before you could see the hotel building (this kind of security is an usual thing in Kabul), after entering the hotel you think just step to another city of another world. the hotel decoration and cleanness was so great and staff was so friendly and all of them could speak English very well. the hotel had a very nice yard, nice GYM and also a good swimming pool. the size of the rooms was just great (they were extremely big), the room service was amazing and also the bathroom s was so big and clean. the food was great too. (i'm sure you all will like the Afghany food and bread). definitely i will go to this hotel again in my next visit.

  • Stayed: December 2013, traveled on business
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4  Thank Alireza F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamidullah H, Manager at Kabul Serena Hotel, responded to this reviewResponded September 1, 2015

Dear Mr. Alireza,

Thank you for taking the time to write to us. We are delighted to hear you had a pleasant stay with us and look forward to welcoming you back in the future.

Best Wishes,

Hamidullah HYDERI
Sales & Marketing Manager
Kabul Serena Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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97 - 103 of 156 reviews

Reviewed December 3, 2013

Last April I stayed at the Serena Hotel in Kabul for the first time and I must say it was definitely a place you can relax at and not worry about the outside world. Security at this hotel is very good, in fact very tight as it should be. Getting through security is pretty much like going through an airport screening, so if you are a traveler it will annoy you, but it is for the good of everyone including you. Once you are inside the hotel things are a total delight, reception staff greet you with a smile and make you feel relaxed, lets face it as a westerner it is a great feeling. The rooms are very nice, décor is very classy and the AC works well. Bathroom was beautiful and the bedroom fantastic.
The restaurant and coffee shop was superb, the food and the service was absolutely impeccable. You will enjoy everything about this hotel. Breakfast was terrific, great spread to choose from.
My only complaint was the price of a room, but when you take into consideration of what could be on the other side of the gate, you tend to take the high rate a little better.

To the Hotel staff, sorry for not sending this review in a timely manner, but you all deserve full marks. Thank you for making me fee right at home and thank you for keeping me safe during my stay.

To any travelers needing a safe place to stay in Kabul, you now know where you want to be when you want to relax and forget the world around you.

Room Tip: Be prepared to pay some serious money to stay at this hotel, but your safety is worth it. Stay safe.
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  • Stayed: April 2013, traveled on business
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2  Thank Nathein O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamidullah H, Manager at Kabul Serena Hotel, responded to this reviewResponded September 7, 2015

Dear honorable guest,

Thank you for taking the time to write to us. We are delighted to hear you had a pleasant stay with us and look forward to welcoming you back in the future.

Best Wishes

Hamidullah HYDERI
Sales & Marketing Manager
Kabul Serena Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 20, 2013

High standard hotel even in comparisson with non-afghani hotels. Great breakfasts, good restaurants. Also security is of high standard and staff is proffesional and friendly. Good choice there. Already was there twice and it was ok on both occassions.

Room Tip: Choose with view to the garden of the hotel and possibly top floor to increase security.
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  • Stayed: October 2013, traveled on business
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3  Thank Filip K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamidullah H, Manager at Kabul Serena Hotel, responded to this reviewResponded September 1, 2015

Dear Mr. Filip,

Thank you for taking the time to write to us. We are delighted to hear you had a pleasant stay with us and look forward to welcoming you back in the future.

Best Wishes,

Hamidullah HYDERI
Sales & Marketing Manager
Kabul Serena Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2013

Friendly, attentive staff in Food and beverage department was wonderful , Excellent food and fresh desserts , coffee was so good in coffee shop , paradise in all .
Very relaxing atmosphere , clean and tidy lobby , friendly staff in security and reception make safe and warm environment.

Room Tip: Did not stay.
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  • Stayed: September 2013, traveled on business
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Thank Rasika W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamidullah H, Manager at Kabul Serena Hotel, responded to this reviewResponded September 7, 2015

Dear Mr. Rasika,

Thank you for taking the time to write to us. We are delighted to hear you had a pleasant experience with us and look forward to welcoming you back in the future.

Best Wishes

Hamidullah HYDERI
Sales & Marketing Manager
Kabul Serena Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2013

Hotel Kabul Serena is considered to be safest hotel in Kabul. For time visitors entry to reception is very horrible experience. You are subjected to go through number of security checks, tthrough scanners or physical checks till you reach to reception. But this bitter experience goes off once you hear the outside news.

  • Stayed: December 2012, traveled on business
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4  Thank Uday1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamidullah H, Manager at Kabul Serena Hotel, responded to this reviewResponded September 7, 2015

Dear Mr. Uday,

Thank you for taking the time to write to us. We are delighted to hear you had a pleasant stay with us and look forward to welcoming you back in the future.

Best Wishes

Hamidullah HYDERI
Sales & Marketing Manager
Kabul Serena Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2013 via mobile

This hotel is really a 5 star hotel, non comes even close to it in Afghanistan. It has a very good swimming pool with aerobic room and weights. Also has a very good sauna which is needed to relax your body and is extremely clean.

  • Stayed: August 2013
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5  Thank ahrasul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamidullah H, Manager at Kabul Serena Hotel, responded to this reviewResponded September 7, 2015

Dear Honorable guest,

Thank you for taking the time to write to us. We are delighted to hear you had a pleasant stay with us and look forward to welcoming you back in the future.

Best Wishes

Hamidullah HYDERI
Sales & Marketing Manager
Kabul Serena Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

After nearly 4 years in Kabul, I decided to drop over to the Serena Hotel in the heart of Kabul to enjoy the dinner buffet and have a good look around the hotel.

The hotel rooms have there own AC units, are beautifully furnished and have similar amenities that you will find world over and the security is the best of any location in Kabul.

There is a wonderful Café Zarnegar has some of the best bakery items you will find in the city, a specialist bakery shop The Serena Party Shop offers a wide range of home-made breads, cakes and pastries and the dinner buffet was definitely one of the best meals I have had in this country.

So if you are looking for a piece of heaven in a city on the edge, you can drop by this wonderful hotel.

  • Stayed: August 2013, traveled on business
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Thank pathawkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamidullah H, Manager at Kabul Serena Hotel, responded to this reviewResponded September 7, 2015

Dear Honorable guest,

Thank you for taking the time to write to us. We are delighted to hear you had a pleasant experience with us and look forward to welcoming you back in the future.

Best Wishes

Hamidullah HYDERI
Sales & Marketing Manager
Kabul Serena Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Kabul Serena Hotel

Address: Froshgah Street, Kabul, Afghanistan
Phone Number:
Location: Afghanistan > Kabul Province > Kabul
Amenities:
Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 6 Hotels in Kabul
Price Range: $146 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kabul Serena Hotel 5*
Number of rooms: 177
Official Description (provided by the hotel):
The Kabul Serena Hotel, conveniently located in the centre of Kabul city overlooking the famous Zarnegar Park, is situated close to all the embassies and ministries, and is just 20 minutes from the airport. Built in 1945, amid landscaped gardens, the hotel has undergone a complete refurbishment, through the rehabilitation of the existing building and the addition of a completely new section. The hotel dominates a busy junction and is situated in the city’s commercial centre. The hotel has undergone a phased up-grading to incorporate 177 luxurious rooms offering various categories of rooms and suites. The hotel has two restaurants, modern banqueting and meeting facilities, wellness facilities, an up-market shopping area, a pastry shop and a laundry shop. ... more   less 
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