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“Noise spoilt it”

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Royal Son Bou Family Club
Ranked #1 of 8 Hotels in Son Bou
Certificate of Excellence
Bristol, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Noise spoilt it”
Reviewed September 28, 2013

We requested a quiet a room but were given the noisiest room in the complex and had very little sleep thanks to the constant noise of the hotel air conditioning plant on the roof next to us. A nightmare with two young children. For this reason shall not be returning as cannot risk being put in the same room or block of rooms again.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sandie681
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Estefania A, Director de Relaciones con Clientes at Royal Son Bou Family Club, responded to this review, September 30, 2013
Dear family,

First of all, we would like to thank you for visiting our hotel during your holidays and for writing a review of Royal Son Bou Family Club.

We are very sorry for your comment about the noise. We would like to apologize for the inconvenience this may caused you during your holidays. However, we are wondering if you asked at the reception for an apartment change, beauase it could have been a possible solution.

In order to know more about your experience, we ask you to send us an email to rrpp@royalsonbou.com. On this way, we will try to explain you exactely the reasons and at the same time you could help us to improve our services.

Sincerely, sorry for the inconvenience. We always try to do our best.
We kindly ask for your understanding.

We hope to see you and your family again.

Best regards from Minorca,
Estefanía Albar García
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (148)
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English first
Stockport, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 27, 2013

We signed up for this as grandparents so we can't blame anybody else ! But it is just as you'd expect,full of kids and noise.
Like most people I would criticise the food for being formulaic and lacking in variety but apart from that - I thought it was great ! The staff are brilliant and I wish I'd got all the names of the ones I found really friendly and helpful.However I can mention the wonderful Gloria in the bar.Wished she worked in my local !

Room Tip: Upper rooms are quieter and more private and, in our case, we had a view of the pool.The downside is...
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  • Stayed September 2013, traveled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tophane2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Estefania A, Director de Relaciones con Clientes at Royal Son Bou Family Club, responded to this review, September 30, 2013
Dear family,

First of all, we would like to thank you for visiting our hotel during your holidays and for writing a review of Royal Son Bou Family Club.

We are very pleased to know you and your family enjoyed your holiday at our hotel.

Regarding your comment about the number of children, we may remind you we are a family club. That is the reason why there are a lot of children. However, we would like to apologize if you were not so confortable as you expected. We kindly ask for your understanding.

We take note of your comment about the food variaty. With your suggestions you help us to improve. Thank you!

We would like to thank you for you great valoration about our staff. They will be very happy to know about your review. Specially, Gloria. :-) Sincerely, thank you so much.

We hope to see you and your family again.

Best regards from Minorca,
Estefanía Albar García
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level 6 Contributor
139 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed September 20, 2013

Most of the previous reviews are spot on. Brilliant for kids and the staff are excellent- particularly our cleaning lady who was great with your 2yr old.
Kikoland is great but the beach will be calling you after an hour of the mayhem that takes place in there.
We stayed in a Hookey apartment. I would not recommend to any more than 2 adults and a small child in these rooms. Bedroom and bathroom are of good size, but the lounge would be cramped. The aircon was quite noisy- so we turned it off. (a232)
I also found it bizarre that the cot was not assembled on arrival, and there was no bedding for it either.
The food I found to be ok, but lacked variety. You will see the same things over and over again, but with maybe a different type of fish or meat. And beware that the chefs here have some kind of mushroom obscession, they put them in so many dishes, and I hate them which is why I noticed.
Talking of the chefs, I think most of them must have specialised in desserts as they were always excellent. It would also have been nice to see some themed nights, oriental, italian etc etc.
You get tokens for towels which you give to the towel lady, and you get towels. One of my towels was stolen within 2 hours, which was annoying.
Why is the smoking area nicer than the area for everyone else?..more space nicer chairs.
At night they do a kids show which is good fun, and afterwards the adult stuff comes on. This varies in quality, but it's actually good- don't miss the Chinese acrobats and the Female soul singer.
The all inclusive is not as I have found it before, you only get main meals when the restaurants are open which is not all day, and you can't just help yourself to drinks.
Small amounts of fruit and pastries are available- if you can spot where they are!
Also your AI will not get you everything, some drinks you have to buy.
And why can I not get a 0.5Ltr jug of wine from the bar?- it would lessen the burden on your already overworked bar staff.
One other thing..this place was not full or busy during my stay- but I would hate to come here during peak season. You'll never get a spot at the kids pool and you'll probably struggle to get a table at meal times. I reckon the designers built too many rooms for the size of the place.
All in all- pretty good holiday, and I'm fighting fit after carrying a child and a buggy up 3 flights of stairs several times a day!
Oh- and you'll always hear a child screaming, even if it's not your own.

Room Tip: Sea views are probably not worth the extra, you get nice views of the horrible 10 storey hotels next...
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Mr Steve-1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Estefania A, Director de Relaciones con Clientes at Royal Son Bou Family Club, responded to this review, September 21, 2013
Dear family,

First of all, we would like to thank you for visiting our hotel during your holidays and for writing a nice review of Royal Son Bou Family Club.

We are very pleased to know you and your family enjoyed your holiday at our hotel. It is a pleasure you to value so good our children services and our staff. They will be very happy to know about your review! :-)

We would like to apologize if your cot wasn't assembled as you ariived to the apartment. The reason is that for us "babys" are children under 2 years old. If you want to have a cut for a 2 years child, you have to request it. You can also do it by sending us an email before your arrival.

Regarding the smooking area we would like to inform you that the "smooking area" is not the "chill out terrace". As you are describing the smooking area, we think you mean the chill out terrace. This terrace is for everyone. The smooking area is near the chill out terrace, but it is just the area around the big ashtray.

Sincerely, we are really worried about your comment about the AI services. As you say, AI includes the three main meals. But it is also included a snack service from 12.30-17.30 at La Basílica restaurant (apart from a broad drink list and the possibility to get pastries and fruit at the bar).

We take note of your comment about the food and the high number of stairs. With your suggestions you help us to improve. Thank you so much! :-)

Sorry about the inconvenience this may caused you during your holidays. We kindly ask for your understanding.

We hope to see you and your family again.

Best regards from Minorca,
Estefanía Albar García
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed September 20, 2013

Al the things that make it fun and easy for kids to do things themselves are present. Animation team is very nice. Special excursions for kids with the animationteams every day. Beach is nearby.
Restaurants are good, one in our eyes more for older families, and one for the families with really young kids (babysitters, kids buffet)

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vdebest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Estefania A, Director de Relaciones con Clientes at Royal Son Bou Family Club, responded to this review, September 21, 2013
Dear family,

First of all, we would like to thank you for visiting our hotel during your holidays and for writing a nice review of Royal Son Bou Family Club.

We are very pleased to know you and your family enjoyed your holiday at our hotel. Thank you for valuing so good our children facilities and activities. :-)

We hope to see you and your family again.

Best regards from Minorca,
Estefanía Albar García
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 20, 2013

We just came back from our holiday (with 2children aged 1 and 2) at Royal Son Bou and we loved it. Location is great as it's very close to a lovely beach, the sea is clear and beautiful no services at the beach though, so bring you own tent or what you need. Service is quick and always kind. There is a creche for children aged 0 to 4 at the entrance of the principale restaurant. Children buffet with plastic plates and cutlery. Separate children pool, really nice. If you need to spend a rainy day, there is a brilliant children area with slides, bouncy castle and everything you need to entertain a kid. Refurnished rooms are facing the pool (shame) and not the sea. We where in the block A and personally I would prefer to change next time as it doesn't have a great view, too close to the back of the kitchen (fish smell since 9 am) and too close to the smoking area. A part from that the rooms are big and convinient. The is a doctor every morning if you need (50Euro). The food is not the best I have ever had but ok.
Last thing, if you don 't have children don't go there, if you have, they'll love it!

Room Tip: Not refurnished rooms are facing the sea, refurnished the pool. Block A is not the best.
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aplieppo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Estefania A, Director de Relaciones con Clientes at Royal Son Bou Family Club, responded to this review, September 21, 2013
Dear family,

First of all, we would like to thank you for visiting our hotel during your holidays and for writing a review of Royal Son Bou Family Club.

We are very pleased to know you and your family enjoyed your holiday at our hotel.

We take note of your comments about the apartment location. In this way, you help us to improve. Thank you! :-) However, we would like to remind you that, as you say, the one bedroom refurbished apartments do not have sea view. But the one bedroom not refurbished apartments do have it. That is the reason why if you would like to come back and have sea view, we suggest you to book directly a sew view apartment.

We hope to see you and your family again.

Best regards from Minorca,
Estefanía Albar García
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
Level 3 Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 19, 2013

We have just returned from a week AI at this hotel with 4 adults and a 3 year old. We chose the hotel purely on the reviews we read and they are mostly accurate. I wouldn't want to go there if I didn't have a child of my own and it was a bit too much for us anyway. There seemed to be more children than adults and there was always at least a handful of children screaming or crying all day/night and was especially worse during mealtimes. The hotel is spotless and all the staff (not really the woman at reception who was very unhelpful) are excellent and great with the kids. They are so pleasant and helpful, especially Gloria at the bar and Jose who was part of the entertainment team. Kikoland does seem a bit like a supervised playground but I don't know what else they could do to entertain 100 children under 5! The staff were brilliant and my daughter especially loved the disco and the hotel characters Kiko, Hookey and the other one. The food quality was very good but the variety wasn't good and I was bored by the third day. There was also a lot of children that got ill during their stay, ear infections and stomach upsets were rife which wasn't surprising when within 1 day I saw a child vomit in the baby pool and a lady using the serving spoon to taste a sauce in the restaurant!! We did enjoy our stay but I think if it wasn't for the staff the hotel would not be as popular as it is. Other points, AI drinks are great, rooms are good and always clean, towels changed regularly, pool freezing, no lifts to rooms and lots of wasps much to my husbands horror!!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank beachbabeandboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Estefania A, Director de Relaciones con Clientes at Royal Son Bou Family Club, responded to this review, September 21, 2013
Dear family,

First of all, we would like to thank you for visiting our hotel during your holidays and for writing a review of Royal Son Bou Family Club.

We are very pleased to know you and your family enjoyed your holiday at our hotel.

We are very thankful for valuing our staff so good. They will be very happy to know about your review. Specially, Gloria and Jose! :-) We apologize for the missunderstunding you may had with a collage at the reception. Unfortunately, we do not know what exactly happened.

Regarding your comment about the illness of some children we would like to confirm you that it was not for a hygiene reason. The results of both external and also internal Quality & Hygiene Audits are always positive.

Being aware of the season change (summer-autumn) and the high children number we consider it is easy that some illness cases happen at the same time. However, if you want to apply for a hygiene report or any further information, you can do it by sending us an email to: rrpp@royalsonbou.com

We would like also to inform you, we take note of your comments about the food variaty and the pool water temperature. In this way, you help us to improve. Thank you! :-)

We are very sorry for about the inconvenience this may caused you during your holidays. We kindly ask for your understanding.

By the way, the name of the other mascot is Cuqui! ;-)

We hope to see you and your family again.

Best regards from Minorca,
Estefanía Albar García
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cookham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 19, 2013

We had a fantastic holiday here. Our apartment was clean and comfortable. The kids enjoyed kids club and the variety of activities they organised. They didn't go everyday but chose what they wanted to do. We found food to suit all three family generations, with plenty of fresh produce everyday. The kids even had their own buffet area so they could serve themselves. The staff were extremely helpful and friendly. I would recommend this hotel to any families but probably not couples. We will definitely be going back!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Sarahspring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Estefania A, Director de Relaciones con Clientes at Royal Son Bou Family Club, responded to this review, September 21, 2013
Dear family,

First of all, we would like to thank you for visiting our hotel during your holidays and for writing a nice review of Royal Son Bou Family Club.

We are very pleased to know you and your family enjoyed your holiday at our hotel. It is great you found your apartment clean and confortable and your kids enjoyed the Kikoland activities. We are also very happy to know that your whole family likes our food. Thank you so much! :-)

We are very thankful for valuing our staff so good. They will be very happy to know about your review.


We hope to see you and your family again.

Best regards from Minorca,
Estefanía Albar García
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Son Bou Family Club

Property: Royal Son Bou Family Club
Address: Playa Son Bou s/n, 07730 Son Bou, Alaior, Minorca, Spain
Location: Spain > Balearic Islands > Minorca > Alaior > Son Bou
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Son Bou
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Royal Son Bou Family Club 4*
Number of rooms: 252
Official Description (provided by the hotel):
The 4-star Royal Son Bou Family Club is a family hotel which is aware of the environment and children's protection. The hotel is situated just 100 m away from the fantastic Son Bou beach (Minorca, Spain). Mascots play with the kids at Club Kikoland (from 0 years), while the parents relax and enjoy an unforgettable family holiday. The Club Kikoland is undoubtedly the heart of the hotel, a paradise full of joy for the little guests: the children. Babyclub (0 - 2 years), Miniclub (3-4 years), Maxiclub (5-6 years), Kidsclub (7 - 9 years), Juniorclub (10 - 12 years) and Teenyclub (13 - 17 years). ... more   less 
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Also Known As:
Royal Son Bou Family Club Hotel Son Bou
Royal Son Bou Alaior
Royal Son Bou Family Club Minorca

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