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“Excellent staff ★★★★★★”
Review of Diana Palace Hotel

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Diana Palace Hotel
Ranked #2 of 26 Hotels in Argassi
Certificate of Excellence
Reviewed October 30, 2013 via mobile

My husband and I spent a week at the Diana Palace from 21st October for our honeymoon. Although the hotel itself is a bit dated and more like a 3 star the lovely staff certainly make up for that. From reception and throughout they were all outstanding, very customer focused and friendly can't praise them enough.
Restaurant is very small but the food was excellent, a good variety provided and always very tasty.

Stayed: October 2013, traveled as a couple
2  Thank AnJe0806
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
katerina-dianahotels, Manager at Diana Palace Hotel, responded to this reviewResponded February 2, 2014

Hello AnJe!

Thank you very much for taking the time to add your review on Diana Palace and for choosing to share your thoughts with the rest of us here.

We are very glad to know that our hotel succeeded on meeting your needs and that in general you holiday experience was positive. I hope that you left our home with some great memories to take back with you.

On behalf of all the staff and family I would like to say big thank you for giving a credit to our lovely staff and for praising them on the way they made you feel.

It will be a great pleasure for us to have you back again at Diana Palace and take care of you the best way we can. Please know that our staff will be right here on the spot to greet you back with warmth.

In the meantime, have a great time back home and stay safe from the floods. Love from all xx

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821 - 827 of 1,495 reviews

Reviewed October 28, 2013

We went in the first week of June 2013, and although it was the start of the season, the hotel was completely open and friendly. The entertainment staff were excellent, and for the whole week, they were there with activities. We chose this hotel and time of year to try and avoid a large amount of children (as it was our first couples holiday) and it was the perfect time for it. Although there was children there, a lot of the guests were adults and young couples. I would recommend the beginning of the season if you do not have children.

The hotel was clean 24/7, the pool was also clean and inviting. The restaurant and the food was excellent, and meal times worked perfectly. I hate Olives, but i was able to eat every meal time, granted sometimes i did eat the kids meals, but i never went hungry or thirsty!

Staff were friendly, and remembered your name and drink order! The entertainment team were a massive laugh too. If you didn't want to get involved, then they didn't push it, and welcomed you when you did. If you wanted, you could spend the whole holiday inside the hotel and surrounding area and wouldn't have wasted it!

The hotel was clean, and the maid's were friendly and helpful. (we left our shoes in a pile the first day, and they organised them!) If you left anything out on the side, it didn't move. (we didn't leave valuables as such, but chargers and bags didn't go missing)

An excellent holiday, and somewhere we are keen to go again in the next couple of years!

  • Stayed: June 2013, traveled as a couple
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3  Thank J3nn1e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
katerina-dianahotels, Manager at Diana Palace Hotel, responded to this reviewResponded February 2, 2014

Hello Jen!

Thank you so much for taking the time to add your review on Diana Palace and for choosing to share your holiday memories with the rest of us here.

It makes us feel very happy to know that our hotel succeeded on meeting your needs and standards and most of all the our staff made you feel so welcome and comfortable. Diana Palace is a place full of positive people always with a laugh on their face they all make a good team having real fun.

On behalf of all, I would like to say a very big thank you on the credit you are giving to our staff for making you feel so comfortable and relaxed. Your praise towards them means a lot to us and puts a smile on our face to keep on doing what we love with passion and enthusiasm.

It will be a great pleasure for us to have you back again at Diana Palace in the near future and be sure that our staff and family will be right here on the spot to spend some great fun with you again.

In the meantime, take care, always smile and keep safe from the floods. Love from all..xxx

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Reviewed October 22, 2013

We went to the Diana Palace in October and although the weather was not the best (2 days of sun rain the rest of holiday) the hotel made up for it. Firstly the staff, they can not do enough for you and ensure you have everything you need (including the receptionist fetching a bar of chocolate for my wife).

Food although not a huge selection but it was always hot and very nice.

Can't say much about the evening entertainment as we only went one night, (early nighters). The night we did go the staff again were brilliant we were even introduced to the owner and his daughter who runs the Palace.

Drinks could be a better quality, beer was fine, wine:-( brandy I got used to it:-)

Rooms ideal except when we got flooded due to the rain, mind you as mention it sure did rain and rain and rain. All in all a lovely break and it's all down to the staff and the other guests as we'll as everyone was so friendly.

If you are looking for a small very friendly hotel you won't go far wrong booking the Diane Palace.

Stayed: October 2013, traveled as a couple
2  Thank usontourSouthWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
katerina-dianahotels, Manager at Diana Palace Hotel, responded to this reviewResponded February 2, 2014

Hello to wonderful South Wales!

Thank you so much for taking the time to add your review on Diana Palace and for choosing to share your holiday memories with the rest of us here.

It was a pleasure for us to have you here in our home and take care of you the best way we can. We are also very happy to know that our hotel succeeded on meeting your needs and standards and we hope that on your next visit we will go even further on making you happy on every aspect of your stay.

We are very sorry for the drawbacks you face due to the rain and we hope that this did not influence your overall experience with us.

Most of all, we would like to say a big thank you for your kind words on our lovely staff and for giving them a praise on their work. Your credit to them is a big deal to all and it makes us all love our job more and more each day.

We do hope that we will have the chance to see you back again with us in the future for another great holiday. Until then, take care and have a great time back home with your loved ones. Love from all at Diana Palace xx

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Reviewed October 22, 2013

We have just arrived back in rainy uk from two weeks at this lovely hotel.
It is very central clean and the staff are more than brilliant. Marco the restaurant manager deserves a special mention, he is so attentive and helpful. I am a fussy eater and do not touch red meat, so I usually struggle. On my 2nd day he came to me and asked if everything was ok, I said yes, he then asked me why I was only eating salads or veg I told him I did not like red meat but it was not a problem soup and salads with feta cheese was fine, No he very kindly got the wonderful chef to cook me a piece of chicken or fish freshly every night, Never has anyone anywhere I have travelled (and we have been carribbean and all over med etc) bothered to take the time. I felt like a queen, it was so nice and so very good of him and the chefs to do this. The other food was lovely too my husband really enjoyed his moussaka n the home made burgers in fact he said all the meat was beautifully tender. The choice of veg was good and there was always fruit on. Cannot thank the restaurant guys enough. Thanks to Marco Sakis Miera and Maria and Cristina I hope the management know what gems you are.
Bar man Stahis works very hard is always cheerful helpful and willing to advice local information if you want it, he will even bring your drink to you and hes such a happy guy. Bill in the lobby bar at night was good too
Animation team was down to 3 when we got there Orlando Alex and Victoria, there were games to play in the day and quizzes at night, and the customly bingo. I am not big on bingo so found this a little boring but was nice to see folk win a bit of money. Enjoyed playing darts although I cant hit the damn board jenga silly golf game all good fun, These guys try hard n must be disheartened sometimes when folk just don't want to be bothered. So thanks guys we enjoyed your efforts.
Ladies on reception are quick to check you in and take you to your room, and helpful with money exchange and information for getting around. All staff keep the hotel and rooms very clean and the pool area too gardens are nice plenty places to sit .
When we were there the resort was very quiet and lots were shutting down but it did not stop us having a good time or getting around, we walked 3k to Zante town a couple of times and had a couple lovely days out there. Lots to see n do or just sit on marina n watch the boats come in and out.
We had trips to Kefelonia, beautiful. Smugglers cove and turtle island and yes we saw two turtles, very nice but be warned take food and a drink with you to turtle island you are on the boat 3 hours n they only sell snack type foods but the have pop beer n water.
Would have like to see few more places but we had few days storm and the buses had packed up really, so when we go back will go sept so can get a good look round and do bit more.
Would have loved to do the crazy golf thing but could never see it open.
We went to Legends bar quite a few times, prices very good and Kostos plays some good dancing music. some times they have singer on too. Good times in there!
A good time had by two over 50s met some nice people too, quiet relaxed hols.
Thanks again to all staff your all brill.

Room Tip: ask for quiet room over the pool rooms 213 onward good
  • Stayed: October 2013, traveled as a couple
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8  Thank jillybear_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
katerina-dianahotels, Manager at Diana Palace Hotel, responded to this reviewResponded February 2, 2014

Hello Jilly!

Thank you so much for taking the time to add your review on Diana Palace and for choosing to share your holiday memories with the rest of us here.

First of all, we would like to say that we are so happy to know that our hotel succeeded on meeting your needs and expectations and that this made you feel comfortable and relaxed.

Most of all we would like to give our appreciation to you for giving a mention to our staff for their personality and most of all for the way they treated you. The main goal of our family hotel is to treat our guests like queens and kings and always set as priority that service is equal to caring for the person next you. We are very glad that we have in our team people like Marcos who makes this reality. It makes us feel very proud of him and the rest of the team. Thank you so much for giving this a mention.

Although the weather was not on your side, we are very glad to know that you took the chance to explore the rest of the island and it’s hidden treasures. We do hope that you are willing to visit us again sometime in the future so you can see the rest of the island beauty and of course give us the chance to serve you the way you deserve.

Until then, take care and always stay safe and away from the floods. Love from all..xxx

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Reviewed October 22, 2013

The Hotel is of medium size. It has two pools a main one which is quite crowded and enclosed and a smaller pool at the bottom of the hotel.

We were all inclusive and the food is of good quality but I did find the restaurant quite crowded.

The hotel is less than a five minute walk from the beach where there is a good selection of bars and restaurants, I would recommend Papillon and Re-mozza.

The hotels best feature is its staff who are all very pleasant and helpful

Stayed: October 2013, traveled as a couple
2  Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
katerina-dianahotels, Manager at Diana Palace Hotel, responded to this reviewResponded February 2, 2014

Hello Richard!

Thank you so much for taking the time to add your review on Diana palace and for choosing to share your thoughts with the rest of us here.

We are very glad to know that you had a pleasant holiday in our island and that our hotel suited your needs and expectations. We are sorry that you found our hotel crowded in some of its parts but but when our occupancy is high this is very possible to happen. I hope that this did not make you feel uncomfortable.

On behalf of all the staff and family, I would like to say a big thank you for your kind words on our people and for giving them a praise for their work and personality. That means a lot to us.

We do hope that we will have the chance to see you back again with us in the future so we can take care of you the best way we can. Until then, have a great time back home and always stay safe and away from the floods. Love from all xx

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2013

This was our second visit to Diana Palace this year: Even though it was the end of the season, standards remained as high as ever with genuinely friendly and attentive staff, clean and well-maintained facilities and good food.

We hired a 4x4 (recommended if you want to get to the most secluded beaches) from Peter across the road. Do this rather than pre-book an airport pick-up for a better deal with no red tape or credit card deposit.

We did a lot of touring around this beautiful Island and were again hugely impressed by the welcome and courtesy we received from all of the Zakynthians we met along the way.

We had thought that our second trip to Zakynthos would be our last, but it is easy to fall in love with this island, so we we will be returning to the Diana Palace next May.

  • Stayed: October 2013, traveled with friends
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4  Thank SallyandBernard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
katerina-dianahotels, Manager at Diana Palace Hotel, responded to this reviewResponded October 22, 2013

Hello Sally!

Thank you so much for taking the time to add your review on Diana Palace and for choosing to share your holiday memories with the rest of us here.

First of all, we would like to say that it was a pleasure to have you back at Diana Palace and we would like to thank you so much for choosing to spend your summer holidays with us once again.

It is great to hear that you had the chance to explore our lovely island and it’s beautiful places and this is something that we always suggest to our guests. Zante is full of hidden treasures from mother earth worth to visit. We are very happy to welcome you to the Lovers club of Zakynthos!

We are very much looking forward to have you back at Diana Palace. Our staff will be right here on the spot to welcome you back with a smile from the heart. Until next time, have a great winter back home and always smile. Love from all..xxx

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Reviewed October 14, 2013

Just to reiterate what everyone else has said the staff at this hotel are really the best. Stathos, Ilios, Valentino, Orlando, Helens at reception all fantastic. They really do make this hotel. Travelled solo and met some fantastic people it really is a family hotel. On the down side for me was my room. Travelled solo and usually get a good sized twin room but this was not the case here - box room with just a shower tray etc.. Probably could have changed it but for one week why bother. Would I return? Yes for the staff. Argassi itself for me I felt very safe walking around - even at 3.30 in the morning lol when staggering from Beer Academy. Would recommend the resort and definitely the hotel. Love to all at Diana and all the fantastic people I met. Christine xx

  • Stayed: October 2013, traveled solo
    • Value
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1  Thank chriswhit56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
katerina-dianahotels, Manager at Diana Palace Hotel, responded to this reviewResponded October 22, 2013

Hello Chris!

Thank you so much for taking the time to add your review on Diana Palace hotel and for choosing to share your holiday memories with the rest of us here.

First of all we would like to thank you for your kind comments on our staff and for giving them such a big credit for their work and personality. Your rewarding comments are very important to us and makes us all feel very proud.

As for your room, please accept our apologies if you felt it was small for your needs. If you are interested on visiting us again ( we hope you will), please feel free to send us an email so we can put a remark in your reservation for a more spacious room. We will do our best to accommodate your request.

Once again, thank you very much for your time. Until we hopefully meet again, have a great time back home and always smile. Love from all..xxx

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Diana Palace Hotel

Address: Argassi | Zakynthos, Argassi 29100, Greece
Location: Greece > Ionian Islands > Zakynthos > Argassi
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Argassi
#2 Romantic Hotel in Argassi
Price Range: $93 - $243 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Diana Palace Hotel 4*
Number of rooms: 119
Official Description (provided by the hotel):
Diana Palace has a superb location in one of the finest and cosmopolitan area of Argassi. It is situated only 3 km from Zakynthos town, 5 minutes walking from Argassi beach and moments from the finest Vasilikos beaches. Everything you expect from a contemporary hotel, but with a unique personal character. Offering an interior of 120 spacious hotel rooms and mature gardens on the outside where palm trees lead down will make your holidays relaxing and worry free. For those who like to get out-and-about, the charming area of Argassi is well worth a visit. The hotel, with its friendly service and loyal staff, offers every comfort and facility for guests of all ages, to ensure the idyllic holiday that brings our guests back year after year. ... more   less 
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Also Known As:
Diana Palace Argassi
Diana Palace Hotel Argassi
Diana Palace Hotel Zakynthos/Argassi

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