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“So friendly!”
Review of Diana Palace Hotel

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Diana Palace Hotel
Ranked #2 of 26 Hotels in Argassi
Certificate of Excellence
midlands
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“So friendly!”
Reviewed June 29, 2013 via mobile

Stayed here for a week end of may. A lovely hotel, very clean, staff were lovely and friendly, food was very good, even the fussiest of eaters could find something to eat! Two pools, one for children, both pleasant to sit around. Our room was nice, clean, not too small, bedding was changed twice in a week and maids were very good . Overall we really enjoyed our holiday the staff work so hard at pleasing everyone! I would definately go back.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank amber68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
katerina-dianahotels, Manager at Diana Palace Hotel, responded to this review, July 6, 2013
Hello Amber!

Thank you so much for taking some time to add your review on Diana Palace and for sharing your thoughts with the rest of us here.

We are very glad to see that you had a nice holiday in our home and that our hotel and staff made you feel so welcome and comfortable.

We would like to say a very big thank you for your wonderful comments on our staff and for giving them a special praise for the way they took care of you. It was a great pleasure for all of us to have you here in our home.

We all hope that we will have the chance to see you back sometime again in the future for a second round of relaxing, friendly, sunny and worry free holiday.

Our staff will be here to greet you once more with a big smile. Until then, take care because we care too.. Love from the Diana Palace team! xxx
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Darlington
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 28, 2013

Nice hotel, rooms a bit dated but very clean. Not much choice of food but what there was was lovely. Dining room was very hot, aircon was on but with little effect. Staff were amazing and really make a difference. Big thanks to Victoria for afternoons in the shade for my 3 year old to colour in, make models etc. A really nice idea. Nice and quiet at the bottom pool, but activities at the top pool if u want it. We did go out on a boat trip to see the turtles, it was AMAZING!!!!!!!. think the company was called Cruisemar and have an office on the main road just near the bottom pool of the hotel. 17 euros, well worth the money,Overall great holiday

Stayed June 2013, traveled with family
Helpful?
3 Thank KitKatDarlington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
katerina-dianahotels, Manager at Diana Palace Hotel, responded to this review, July 1, 2013
Hello KitKatDarlington!

Thank you so much for taking the time to add your review on Diana Palace and for choosing to share your thoughts with the rest of us here.

First of all we would like to apologize if in some ways our hotel facilities were to enough to cover your needs and expectations in terms of variety of food and room’s condition. We hope that what you have tasted in our restaurant did cover your taste in food and that our chef Sakis took care of you the best way he could. We are always open to your feedback and we take it as an advice so as to improve our selves on a daily basis.

On behalf of all the staff and family we would like to say a big thank you for your lovely comments on our people and for giving a special mention on the way they took care of you. We are happy to see that Victoria did a good job on taking care of your 3 year old. He hope that your child left our hotel happy and smiley.

We all hope that we will have the chance to have you back again with us in the future. It will be our pleasure to accommodate you once again and make you feel even better and welcomed. Our staff will be right here on the spot to greet you with a smile from the heart. We wish you have a great winter back home.. Sending love from all the staff and family..xxx
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Scotland
Level 5 Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed June 28, 2013

We arrived at Diana Palace by Taxi ( a nice surprise as there was no bus for just the 2 of us) at approx 6 am ish we were greeted with a drink by the night porter who showed us to a room but the key didnt work so he took as to another as he said he made a mistake, we went to the other to find 3 beds made up (strange I thought but we were exhausted we just accepted it), my hubby was all ready to hop into bed and there was a knock at the door, he said he had put us in the wrong room and the first room was the right room so off we went again on our weary travels. The room we ended up in was lovely, it was a nice size and had a great view over the pool. The times for eating are ideal and you can choose whether to eat inside or out. The choice in the evening was a bit less that we have experienced in the past on other AI holidays but we always got something to eat. My only food complaint would be a better selection of fresh fruit, there was only ever water melon every night albeit tastey I was fed up of it come the end of the holiday. The chef does come around asking if everything is ok which is a nice touch and his cake making skills are fab, the waiting staff worked their socks off to clear away quickly once your plate was empty. The entertainment staff are diamonds and work very hard with the tools they have to give you a good time, if the crowds are willing then you can have a right laugh, Valentino and Orlando are hilarious and the holiday would not have been the same without them. A great mix of people when we were there and a super hotel made this a great holiday. 10 out of 10 for efforts of the staff. Argassi itself is tiny which is a shame as quite a few places had closed down - a sign of the times but an ok resort for a relaxing time.

Room Tip: rooms overlooking main pool are lovely
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Gazza73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
katerina-dianahotels, Manager at Diana Palace Hotel, responded to this review, July 1, 2013
Hello Gazza73!

Thank you so much for taking the time to add your review on Diana Palace and for sharing your holiday experience with the rest of us here.

It makes us feel very happy to know that you had a lovely break in our beautiful island and that our hotel succeeded on meeting our needs and expectations. Thank you very much for your comments and tips for our hotel We will make sure to made improvements where needed always after your advice what is valuable to us.

We would like to apologize on behalf of all the staff and family for the fact that our night porter Giannis got confused on your check in process. I suppose that he got a little stressed and he messed it up. We will make sure that this will not happen again and we promise to find ways to help him manage his stress. Giannis is a very hard working man and he loves his job very much always welcoming everyone with a big smile and a little chat. I hope that after what happened you finally got some time to sleep after a long journey.

We would all like to say a very big thank you for giving our staff a special credit to our staff and a special mention on the way they took care of you. Please know that our home will always be open for you and our staff will be right here on the spot once again to greet you with a smile from the heart. Promise next time for a faster check in..

We wish you have a great winter back home and hopefully we can meet each other again in the near future. Sending love from all the staff and family..xxx
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West Midlands
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 28, 2013

Just come back. What a brilliant holiday. This hotel is fantastic. The staff are outstanding. We spent two weeks here and were looked after as though you are a member of their family. The food was varied every night and you were asked by the chef if there was anything you would like him to cook for you to just let him know. The rooms and whole hotel were spotless. There were plenty of sunbeds for everyone. The bar staff were so friendly with everyone. Stathis is amazing. All the bars outside of the hotel were also very good. What made our holiday was Valentino and Orlando. ~These guys are brilliant at their job. They worked so hard to get people together with their games and we made some great friends that way and would wish to thank them for that. We are going to now book again to come back along with the friends that we made.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rachel10WestMidlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
katerina-dianahotels, Manager at Diana Palace Hotel, responded to this review, July 1, 2013
Hello Tony and Helen!

Thank you so much for taking the time to add your review on Diana Palace hotel and for choosing to share your holiday memories with us here.

It was a great pleasure to have you at the Diana Palace and we are happy that we made you feel so welcome and comfortable. In fact we do feel that our guests are our friends and all they needs is to feel like they are a part of this family. That makes us feel so close to them and even though we are on duty we make so much fun with everyone that we feel we are on holidays too. We are thanking you for spreading your positive energy into our home.

We would all like to pass our appreciation for your kind words on us and for giving us a special mention for our work and attitude.

It is great to hear that you had the chance to meet some good friends here and we are looking forward to have you back again with us next year. Please know that will be here on the spot to welcome you with a big smile from the heart. Until then, take care and always smile! Love and hugs from the team at Diana Palace..xxxx
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed June 27, 2013

Just arrived back after 1 week stay at this Hotel and was not disappointed. From the moment Gina greeted us at reception. We had room 202 which was nice but would have liked room with a better balcony. We enjoyed the food and would recommend this Hotel. We would like to thank Vassille,Illias, Stathis, Marcus, Gina, Dana and all the staff who helped make us realise what we have been missing these last few years while we have been visiting other Countries. Will be going back to Greece next year (and hopefully back to Diana Palace). Just remembered to thank the Animation Team for all there efforts. Well Done.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DoH66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
katerina-dianahotels, Manager at Diana Palace Hotel, responded to this review, July 1, 2013
Hello DoH66!

Thank you so much for taking the time to add your review on Diana Palace and for choosing to spend your summer holidays once again in our beautiful country.

It was a great pleasure for us to have you back in our home after those years. It makes us so happy to know that our guests are coming back to visit us. We feel like we re a big family and this makes us feel so warm inside. Thank you very much for doing this for us.

We would like to say a huge thank you on behalf of all the staff and family here at Diana Palace, for your kind words about us and your special mention to our people. You have put a smile on our face and gave us one more passion injection for our work and efforts.

We hope that we will have the chance to see you back again with us in the near future. Please know that Diana Palace will have its doors always open for you and our staff will be here to welcome you back again with warmth and hospitality. Until then, take care because we care! Sending love from all the staff and family..xxxx
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed June 25, 2013

Well where do i start first the area was very quiet similar to a one street town although it would suit lots of different people but i personally like variety so not very good for me and my family one bar in paticular Legends had one barmaid working her socks off while the boss man just stood by his music system watching as she served cocktails
people where waiting for ages to be served if there was anywhere else to go with the family we would have gone
right enough of that
the hotel was cleaned every day and towels supplied every day
the staff where all polite and do anything to help if possible
Bill the night barman was extremly helpful and never moaned even when as usual there is always one wally on every holiday the other barman in the day by the pool (can,t remember his name) made it his business to know most peoples drinks as they come up to be served very impressive
the resturant staff were constantly working and nothing a problem the chef always came around asking if the food was ok athough my son asked for steak the chef said pork ? my son said sirlion the chef just smiled
the pool is very dirty as i have just taken my son to a&e with a bad infection in his ear sent from the gp by the way my whole family has an ear infection
The pool looks lovely but its very dirty personally i do not think they clean it properly
WE went as a group of 9 people and two couples said not enough choice in the food i disagree was enough choice depends how fussy you are and as you can tell i,m fussy
Was really angry at the cost of air conditioning 5 euros a day so if you are here for 2 weeks add 70 euros to the costs also the safe was extremly expensive my wife paid 40 euros (i think) for the fortnight no refund
The entertaiment had to be the worst i have ever seen but one of the enertainers Valentino done the best he could with what resourses he had the bingo was a joke the pencils were 2inches long and that was each and every one of them it was laughable but what is it with holiday bingo everywhere i have been they use the bingo to line there own pockets one line on average was 20 euros and full house 80 to a 100 euros our group where paying 45 euros add that up with all the other people averaging the same amount we were getting less than half of what was put in
I dont mind a little on the side but it was noticable
It is rubbish for children no entertainment other than daytime games where the russian men thought they were in the olympics standing 5ft away from the table tennis to play young kids the hotel they did have a little dance from 9pm till 9.30pm same disc everywhere ie superman play the music man etc etc adult entertainment was so bad you had to laugh
I know i sound a right fussy git but i really thought it was strictly sun and pool and not a lot of anything else again the staff were very nice the food ok just ok the entertainment crew not a lot to say other than valantine done his best to get everyone involved orlando can only say yes sounds like yiss lol
end result would i go back NO sorry but the staff were very nice if you want a nice relaxing holiday i would recommend it if you want a holiday with variety i would say no sorry for being so negative but i try to be factual as i see it

Room Tip: ask for higher floor as loads of moquitoes near the bottom
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nickyd835
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
katerina-dianahotels, Manager at Diana Palace Hotel, responded to this review, June 26, 2013
Hello Nicky!

Thank you very much for taking the time to add your review on Diana Palace and for sharing your personal opinion with the rest of us.

First of all I would like to express our appreciation for your kind words on our staff and for giving them a special credit for their work and personality. Every single member of our staff is very hard working and happy to see our guests satisfied.

With regards to the drawbacks you faced please accept our frustration for the fact that we did not succeed meeting your expectations. We hope that this did not influence the overall experience of your holidays and that you found ways to be entertained while holidaying with us.
With all due respect please allow me to make some comments on your review so as to make all issues raised clearer.

With regards to what you claim on our pool condition, there is no way that that our swimming pool is not kept in well condition. I am surprised to see that you son suffers from ear infection because our hotel is occupied with at least 300 guests and we have no similar outbreaks.

For your information, please note that a very common cause of an ear infection is when water enters the ear and stays in for a long period of time. We would like you to know that our swimming pool is checked twice a day with a very strict procedure that is documented on an every day basis. This includes chlorium levels, ph and vacuum cleaning process. These documents are gone through internal inspections by all major tour operators and the local health and safety organization. Plus, our water tank is gone through a microbiological and chemical analysis from the local chemical lab.

As you can understand there is no way that the ear infection of your son was caused form our pool. When it comes to the safety of our guests we always make all necessary procedures in all departments of our hotel as we are very sensitive to this matter. That can also be reflected from the fact that we are among the few hotels all over the island that holds an HACCP certificate in our restaurant.

With regards to the extra costs of AC and safe boxes it sounds very strange for me that you were not expecting them. The reason you pay for those facilities is because of the nature of our agreement with some of our affiliated Tour Operators. Price competition among tour companies does not allow them to include extra services in the accommodation rate such as air conditioning and safe boxes.

As a result this is charged extra, as they do not choose to include it in the package rate so the price you see can be appealing. This action has nothing to do with our hotel and the way we promote and sell our facilities. It solely has to do with the pricing policy of tour companies. Every information is always mentioned in our hotel description in travel brochures and web sites and always available to see before anyone chooses to book in our hotel.

We believe that it would be more convenient if all services were included in your package rate and this is our primary aim as a hotel group when it comes to distribute our accommodation.
Unfortunately, tour operators choose not to include them in the rate and as a result this appears as an extra charge to pay.

There are some cases that you will find our accommodation a little more expensive and this happens because some other tour operators choose to include all facilities in a package rate. So, it is all a matter of pricing strategy that we are not able to change.

What we choose to do in our web site on the other hand is to include all services in the package rate, plus extra benefits for our guests, including transfer from and to the airport. We believe that a nice package can cover every need of our guests. If you feel that you were not informed by your tour operator prior to your arrival I am afraid that this is considered as a hidden cost that has to do with the tour company you booked with.

With regards to our animation team, we are very sad to hear that our entertainment program was not up to your expectations. In our hotel we do run a 14 day schedule with activities that can cover all ages. Due to the fact that animation is a very hard task in the hotel our team is very flexible and can change according to our guest’s preferences so as to cover the taste of all our guests.

Alex, Valentino, Orlando and Victoria are very hard working people and they like very much what they do. Each of them with a different personality and always happy to get to know our guests better as people. We apologize for the fact that they did not make it to keep you happy. We are working very hard on this task and by your advice we try to improve ourselves day by day.

Once more, we would like to thank you for taking the time to go through our response and share your opinion that will help us to get better. On behalf of all the staff and family we are wishing you have a pleasant winter back home.
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Co Durham
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 23, 2013

Just returned today from a week in the Diana Palace Hotel in Argassi, Zante. Excellent service from the moment we walked into the hotel until leaving. All staff very friendly and nothing was a problem to them, just the way you want to feel when on holiday. Well done to Valentino and Orlando who kept everyone entertained through the day with activities and continued with the evening's entertainment. Food, lovely with a varied choice, well done to Dennis and his team. The room was comfortable and cleaned daily. Will definitely visit this hotel again without a moments hesitation. Our only minute criticism was the additional charge for air conditioning, whereas it was only 3 euro per day, we would have rather paid an extra 20 euro's per week on the holiday cost rather than have to pull this out upon arrival and would also preferred the all inclusive bar to remain open until 12pm rather than 11pm. Overall a fantastic holiday. Thank you so much to all for making our stay so memorable.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hazel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
katerina-dianahotels, Manager at Diana Palace Hotel, responded to this review, June 24, 2013
Hello Hazel!

Thank you so much for taking the time to add your review on Diana Palace and for sharing your beautiful memories with the rest of us. It is a great pleasure for us to see that you had such a perfect time here with us and that our staff made you feel so welcome and comfortable.

We would like to thank you so much for your kind words on our staff and for giving them a special credit for their work and efforts. That means a lot to us and we appreciate it.
As for the air conditioning I am sorry to hear that this dissatisfied you but I am afraid that this cost is a result of the nature of the agreement we have with all the tour operators selling our hotel. Tour operators choose not to included in the room rate and the only thing left to do for us is to charge it extra. I hope that you were informed about that prior to your arrival as it should be mentioned in the brochure.

As for the all inclusive am afraid that this cannot be changed as this is a part of a contracted agreement and as far as I know if not all, the majority of all inclusive hotels in Greece finish at 11pm.

I hope that these two drawbacks did not influence your holiday in bad way.

Well, that was just a note from us to you to say a big thank you and to tell you that we are looking forward to see you back sometime in the future. Please know that our staff and family will be here on the spot to welcome you back with a smile. Until then, have a great time and stay safe!xxx
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Additional Information about Diana Palace Hotel

Property: Diana Palace Hotel
Address: Argassi | Zakynthos, Argassi 29100, Greece
Location: Greece > Ionian Islands > Zakynthos > Argassi
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Argassi
#2 Romantic Hotel in Argassi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Diana Palace Hotel 4*
Number of rooms: 119
Official Description (provided by the hotel):
Diana Palace has a superb location in one of the finest and cosmopolitan area of Argassi. It is situated only 3 km from Zakynthos town, 5 minutes walking from Argassi beach and moments from the finest Vasilikos beaches. Everything you expect from a contemporary hotel, but with a unique personal character. Offering an interior of 120 spacious hotel rooms and mature gardens on the outside where palm trees lead down will make your holidays relaxing and worry free. For those who like to get out-and-about, the charming area of Argassi is well worth a visit. The hotel, with its friendly service and loyal staff, offers every comfort and facility for guests of all ages, to ensure the idyllic holiday that brings our guests back year after year. ... more   less 
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Also Known As:
Diana Palace Argassi
Diana Palace Hotel Argassi
Diana Palace Hotel Zakynthos/Argassi

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