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1,530
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All reviews family room family area half board family holiday pool bar young children interconnecting rooms lovely hotel travel cot evening entertainment plenty of choice kids pool plenty of sunbeds entertainment staff punta prima beach lovely beach short walk to the beach
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Reviewed 4 weeks ago

There are some real advantages here that make this resort ideal for children. The staff are very good and the focus on having a good family holiday is clearly in place. The family area is very good including splash pool for younger children and playground etc and a kids club for older children. Where the hotel let’s itself down though is in attention to detail. Quite often we would take our young grandchild to the splash pool area to find empty drink containers, refuse, left over lunch items etc. The same could be said of the main pool areas as well.

Our party had the view that the food in the restaurant was distinctly average. Whilst there is plenty of choice, the menu was much the same every day. The fresh pasta station usually has long queues and this could have been because of the lack of change in the buffet. The meat, with the exception of the odd dish, was often dry and over cooked. It took ages to clear tables and often guests can be seen carrying used plates to the clearing areas themselves. We were all inclusive and one of the inconsistencies was that some waiting staff would allow a bottle of wine whilst others refused, serving glasses only. Never quite understood why this was the case.

The rooms we were allocated were excellent. My Son, daughter-in-law and grandson were allocated a family room on the top floor of block 9 and we were next door.

The hotel is smart and well laid out, the staff extremely friendly and all in all we had a good holiday!

Date of stay: June 2019
Trip type: Traveled with family
2  Thank TGSuffolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel B, Director de Relaciones con Clientes at Occidental Menorca, responded to this reviewResponded 4 weeks ago

Dear Guest,

We truly appreciate your comments. Guest feedback is very important to us because it is the best way to know how we should focus our efforts for continuous improvement.

We were very saddened to read your disappointment with the dining expériences, at Barceló we know that meals are an important aspect of our guests' overall holiday expérience therefore we will make sure to take your comments into account to improve in this aspect of our services.

Thorough cleaning is an absolute must for Barceló and we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness in our hotels, for future occasions we strongly encourage you to contact our réception in the event of finding any area of uncleanliness , this will give us an opportunity to bring your remarks to the attention of our housekeeping management.

On the other hand, we are very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel.
We thank you as well for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Kind regards

Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Just returned from the Occidental and had a fab time. We stayed in a deluxe room which had a huge balcony overlooking the pool. The room was a tad noisy with the entertainment in evening but it didn’t wake our daughter up.
Food was great and there is a lovely outside dining area.
The kiddies pool is perfect for little ones and there is a playpark and soft play area perfect for under 3s

Date of stay: June 2019
Trip type: Traveled with family
1  Thank emgreenwich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel B, Director de Relaciones con Clientes at Occidental Menorca, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you again for your great feedback, and we hope to welcome you back again for another stay here in Menorca very soon.

With our best regards

Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2019

What an amazing hotel, such a well laid out and clean place. The family rooms are amazing (apart from the sinks being far too high for children to reach!). The pools looked stunning and we all loved being in them. There were 7 us spanning 3 generations and it suited us all for different reasons. One of the things I liked was that there wasn't loads of noise and chaos around the pool areas during the day, but there was enoige going on for the children to keep them entertained.
The splash park is fantastic for younger children, as is the play area and bouncy castles. We went All Inclusive and the choice of food was really good. The main restaurant was clean and the food well presented, and the staff were very friendly and efficient. We sat outside most evenings as it was less busy for our autistic son, and it meant he could run around safely on the grassed area while we finished our dinner.
The kids club staff and the entertainment staff were all happy, friendly and seemed to really love what they do. We didn't see many of the shows but we were able to hear the evening entertainment from our balcony and it sounded really good.
The location is fantastic, literally just a few minutes walk from the beach, with a play area on the way. Punta Prima is a small and quiet resort and it hasn't changed in the 10 years since we were there last, which is actually really lovely. Overall I've got nothing but positives, can't wait to go back again

Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
2  Thank Inspire60485116951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel B, Director de Relaciones con Clientes at Occidental Menorca, responded to this reviewResponded June 11, 2019

Dear Guests,

Thank you for the great feedback of your recent holiday experience at our Occidental Menorca; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.
On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable.
Kind regards

Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2019 via mobile

Staying here now, our first holiday abroad as a family with our 3 year old daughter. Having a nice time, the weather hasn't been as good as we hoped so we have made use of the children's facilities on offer (play park, soft play etc). My main issue with the hotel is the noise...aside from other inconsiderate guests slamming doors and scraping chairs around at all hours, the evening entertainment continues until 11pm which for us is very late with a small child. If it were held in the inside entertainment area, I doubt we would hear it much. However, when loud singers are performing at the pool area which is surrounded by the accommodation blocks, you have no choice to listen and be kept awake. As adults, we would put up with it but it's unfair with a hotel catering for families that children are kept awake as well.

Date of stay: June 2019
Trip type: Traveled with family
2  Thank JMS782013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel B, Director de Relaciones con Clientes at Occidental Menorca, responded to this reviewResponded June 11, 2019

Dear Guest,

In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics
Regarding your comment about noise/movement due to the hotel’s high occupancy, please keep in mind that since this is a resort, we have many rooms in addition to an array of activities, entertainment and restaurants, all aimed at creating unique experiences for everyone. For these reasons, and due to your fantastic location by the beach, our hotel tends to be busier in the summer. We apologise if this situation affected your stay.
We hope this does not deter you from staying with us again and look forward to welcoming you back to our hotel in the near future for a more positive experience, as it should be.

Kind regards

Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2019

We had 2 family rooms and 1 twin room half board / would definitely upgrade to all inclusive if return
Great value for money food was excellent and always fresh
Highly recommend
Beautiful Beach minutes away
Nothing bad to say
Thoroughly enjoyable holiday

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
2  Thank jocallis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel B, Director de Relaciones Públicas at Occidental Menorca, responded to this reviewResponded June 11, 2019

Dear Guest,

It´s a pleasure for us to read your fantastic review about our Hotel.
We are looking forward to welcoming you back very soon.
Kind regards
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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