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“Excellent apartment, friendly and professional service”

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Quest Sanctuary Lakes
Ranked #1 of 2 Hotels in Point Cook
Certificate of Excellence
Reviewed March 28, 2013

I stayed in a single room apartment for two nights during the week. It had bed / bathroom upstairs, kitchen and sitting room down stairs.

The rooms are quite new and therefore their condition was excellent and the facilities were modern and very clean. My apartment backed onto the golf course so I had a good view as well. The staff were brilliant - polite, friendly and knowledgeable. On the first night, after checking in, I was walking down to the Golf Club restaurant for dinner and bumped into the receptionist on the way. On mentioning that I was over from Adelaide for a conference she warned me that the Point Cook road can be slow moving and that I should allow a good amount of time in the morning to get to the freeway. I can say the only reason I was on time was because of the staff, for which I was most grateful for.

The location can be a bit of challenge but the apartments are certainly recommended, especially if you like golf :)

  • Stayed: March 2013, traveled on business
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1  Thank chazantony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TerryC3030, Owner at Quest Sanctuary Lakes, responded to this reviewResponded November 21, 2013

Dear Valued Guest,
Thank you for taking the time to send in a response on trip advisor.
After staying with us on the 29th March 2013 we were extremely grateful that you enjoyed your stay with Quest Sanctuary Lakes.
All our staff would like to thank you for your kind words and are delighted that you were very happy with their service to you.
We hope to see you soon.
Best wishes.
Terry

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (283)
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269 - 275 of 283 reviews

Reviewed March 11, 2013 via mobile

This place ticks all the boxes! Cleanliness! Quiet! Amazing Outlook! Could not go wrong with staying here. We have stayed here in the past with the family and it was fantastic then as well! Super Comfy Beds, Roomy Modern Kitchen with everything you need to cook and eat just like at home! Perfect place for families! I am a clean freak and it passed all the tests! Lol.. Next time you are in or around Melbourne/Geelong give Quest Sanctuary Lakes a go! You will be glad you did! We stayed here this time to attend a concert in Melbourne & having a bad experience staying at what was supposed to be a 5 Star Hotel in Melbourne we decided we will NEVER stay in the city EVER again and ONLY use Quest Sanctuary Lakes from now on when we attend events in Melbourne! Not too far of a drive and well worth the peace of mind knowing that me &my family are staying in a clean, comfortable place away from home.

  • Stayed: March 2013
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Thank ShilohW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2013

Great fully self contained apartments, golf course and country club in a brilliant area at a great price. Close to the bay and shops in a peaceful location with heaps of activities for teenagers and children.

  • Stayed: January 2013, traveled with family
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Thank CathyT3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2012

Staff very friendly and helpful. Great location surrounded by Sanctuary lakes golf course and only 20 mins from Melbourne CBD. Has great restaurants near by.

If you are spending anytime in Melbourne and require a place, away from home then these apartments are fantastic.

You wont be disappointed.

  • Stayed: November 2012, traveled on business
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Thank Treelessgeorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 31, 2012

One of the best places i've stayed at! Loved the double storey rooms and the amount of space. The laundry was the size of a hotel room you'd usually get for the same price anywhere else!

Very clean room and had everything we needed!

Excellent location very serene and staff were very friendly!

Definitely will stay again!

  • Stayed: August 2012, traveled as a couple
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Thank goxsta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2012

We booked this hotel for our family for a one night stay. Was VERY happy with everything. Well looked after room (we stayed in a 2 bedroom townhouse) Everything was exceptionally clean! and I am really fussy when it comes to cleanliness. Kitchen was well equipped with everything you need. Only thing I would suggest is some biscuits & hot chocolate to be left with the coffee & sugar! Super comfy beds. Cannot fault this place! Plus the views of golf course and surrounds were also pretty fantastic! Thank you Quest Sanctuary Lakes for looking after us for our one night stay! Will happily return!

  • Stayed: June 2012, traveled with family
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Thank ShilohW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2012

We were recommended this hotel by our wedding venue as a place for guests to stay, with a bus to transport them to and from the wedding included in the price. Sounds great, or so we thought.. Turned out to be an absolute nightmare from the very beginning.

Several guests had there bookings mucked up, having to call back time and time again. The co-ordinator, who asked me to email any questions, was getting very slack and i emailed her several times with no response. Patiently i await her email replies, then finally give up and ring the reception to be told "she hasn't worked here for a month"... where's the communication?

So the big day rolls around, guests have trouble checking in, being told "no you are not booked on the bus" even though they had clearly paid for the "package" not a standard room. Staff were less than helpful to say the least. After unnecessary stress everything is sorted out by my bridesmaids and off we go.

Next morning all of the guests (around 20 of them) were harassed at 10AM to "get out" of their rooms or they would be charged for another night. Quite clearly in the description of the "PACKAGE" the hotel provided, it stated that all guests would receive LATE checkout of 11AM.

This organisation of this place was an absolute joke, clearly guests needs are not a priority and neither is communication between staff. The rooms themselves were lovely, but unfortunately this is completely overshadowed by the terrible customer service from start to finish. I would suggest if they are not committed to providing package to wedding parties and guests, that they do not advertise it as one of their services. I should add there was one shining light of their reception team and that was Jenny, she was the only helpful person i dealt with throughout this whole experience.

  • Stayed: November 2011, traveled with friends
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Thank ozgirls6181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quest Sanctuary Lakes

Address: 9 Greg Norman Dr | Sanctuary Lakes, Point Cook, Victoria 3030, Australia
Location: Australia > Victoria > Greater Melbourne > Point Cook
Amenities:
Fitness Center with Gym / Workout Room Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Point Cook
Price Range: $140 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quest Sanctuary Lakes 4*
Number of rooms: 44
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