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“Value For Money! Amazing location!”

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Quest Sanctuary Lakes
Ranked #1 of 2 Hotels in Point Cook
Certificate of Excellence
Melbourne, Victoria, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Value For Money! Amazing location!”
Reviewed August 31, 2012

One of the best places i've stayed at! Loved the double storey rooms and the amount of space. The laundry was the size of a hotel room you'd usually get for the same price anywhere else!

Very clean room and had everything we needed!

Excellent location very serene and staff were very friendly!

Definitely will stay again!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank goxsta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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233 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Any
English first
Warrnambool, Australia
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 2, 2012

We booked this hotel for our family for a one night stay. Was VERY happy with everything. Well looked after room (we stayed in a 2 bedroom townhouse) Everything was exceptionally clean! and I am really fussy when it comes to cleanliness. Kitchen was well equipped with everything you need. Only thing I would suggest is some biscuits & hot chocolate to be left with the coffee & sugar! Super comfy beds. Cannot fault this place! Plus the views of golf course and surrounds were also pretty fantastic! Thank you Quest Sanctuary Lakes for looking after us for our one night stay! Will happily return!

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank ShilohW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 22, 2012

We were recommended this hotel by our wedding venue as a place for guests to stay, with a bus to transport them to and from the wedding included in the price. Sounds great, or so we thought.. Turned out to be an absolute nightmare from the very beginning.

Several guests had there bookings mucked up, having to call back time and time again. The co-ordinator, who asked me to email any questions, was getting very slack and i emailed her several times with no response. Patiently i await her email replies, then finally give up and ring the reception to be told "she hasn't worked here for a month"... where's the communication?

So the big day rolls around, guests have trouble checking in, being told "no you are not booked on the bus" even though they had clearly paid for the "package" not a standard room. Staff were less than helpful to say the least. After unnecessary stress everything is sorted out by my bridesmaids and off we go.

Next morning all of the guests (around 20 of them) were harassed at 10AM to "get out" of their rooms or they would be charged for another night. Quite clearly in the description of the "PACKAGE" the hotel provided, it stated that all guests would receive LATE checkout of 11AM.

This organisation of this place was an absolute joke, clearly guests needs are not a priority and neither is communication between staff. The rooms themselves were lovely, but unfortunately this is completely overshadowed by the terrible customer service from start to finish. I would suggest if they are not committed to providing package to wedding parties and guests, that they do not advertise it as one of their services. I should add there was one shining light of their reception team and that was Jenny, she was the only helpful person i dealt with throughout this whole experience.

  • Stayed November 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ozgirls6181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
218 reviews
172 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
Reviewed March 25, 2012

Booked a 1 nighter stay direct with Quest web page. $190 for a night which I thought was a bit expensive seems the hotel is 30kms from Melbourne and it was a tuesday night.
But the 1 bedroom had everything that you would need and it was a nice quiet room.
Would easily stay here again.
No complaints

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShaunScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed June 26, 2011

Just stay one night for business conference; the hotel accommodation is perfect.

The dinning was well below average: we need to use Sanctuary Lakes Club's restaurant; it's food is just awful.
The breakfast is even worse: we get it from the Waterstone Cafe; which has very limit choice and well over charge.

As long as you opt for self catering, and you should be ok; otherwise, just drive for 5 - 10 mins to get something nicer food.

Happy travelling :-)

  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank x_tan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 19, 2010

Excellent managed appartments. The people at reception went over the top be friendly and helpful, gave us a complimentry paper on arrivial and departure. There are no roads nereby so don't come here if you need traffic noise to sleep. The kitchen has excellent facilities and there is air conditioning upstairs and down stairs. They do make a small amount of noise when they kick in. Bedroom(s) are upstairs. They lock the extra bedroom if you choose the cheaper 1/2 person rate. Furnishings are modern but not too fancy. Great place to relax. Shopping centre is just over 1Km away and there is a Bistro and Cafe within walking distance.

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank grouptour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Australia
Level Contributor
203 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed April 8, 2010

We loved our stay at Sanctuary Lakes and wished it could have been longer than one night. The apartment is well-appointed and very modern. The bed was really comfortable. Such a nice place to escape the 'busyness' of life.

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NellyC76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quest Sanctuary Lakes

Property: Quest Sanctuary Lakes
Address: 9 Greg Norman Dr | Sanctuary Lakes, Point Cook, Victoria 3030, Australia
Location: Australia > Victoria > Greater Melbourne > Point Cook
Amenities:
Fitness Center with Gym / Workout Room Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Point Cook
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Quest Sanctuary Lakes 4*
Number of rooms: 44
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