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“Excellent Staff”

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Atlantis Dive Resorts Dumaguete
Ranked #4 of 14 Hotels in Dauin
Certificate of Excellence
Dubrovnik, Croatia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent Staff”
5 of 5 bubbles Reviewed April 27, 2014

Met at Dumaguete airport and driven the half hour or so to the Atlantis resort. Had a nice room, no 4 ocean view. Enjoyed the diving at Apo Island most although the whaleshark trip was worth it.
The facilities and staff at Atlantis were excellent (as they are at Puerto Gallera). All the staff were very attentive, friendly and could not do enough to help you. Paul and his dive crew , very knowledgeable, good dive guides without being overbearing.
If I had to single out a staff member that went out of his way to help us, (even after hours) then it would be Neil.
Well done in your recruitment Atlantis.
Neil Deighan

Room Tip: ask for ocean view no.4. it's on the 2nd story , offers good privacy and a nice view.
See more room tips
  • Stayed April 2014, traveled as a couple
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Helpful?
2 Thank Neil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtlantisDiveResorts, Public Relations Manager at Atlantis Dive Resorts Dumaguete, responded to this review, April 30, 2014
Indeed our oceanfront rooms are guest favorites and tend to fill up quickly.
Thanks for giving special notice to our dive crew – we just received PADI’s 10-year Service Award and they are all very proud of this achievement, as our staff has been with us for many years ☺. A day trip to Apo Island is undoubtedly a nice change from the local coastal diving (and by the way is included in dive packages of 4 nights and more). We greatly appreciate your complimentary remarks and look forward to your return visit.
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344 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (120)
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Hong Kong, China
1 review
4 of 5 bubbles Reviewed April 25, 2014

Had the opportunity to dine there April 2013, and also last this week. Fabulous home style food and excellent friendly service both times. The restaurant ambience was simple and good. The property was well maintained and kept clean.

  • Stayed April 2014, traveled with family
    • Value
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Helpful?
Thank enteng2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtlantisDiveResorts, Public Relations Manager at Atlantis Dive Resorts Dumaguete, responded to this review, April 28, 2014
Thanks for visiting us again at Toko's Restaurant. Sherman, our chef, consistently delivers fabulous meals with the freshest ingredients available. And you are right about our friendly staff :) Maybe next time you'll have the chance to experience our Traditional Filipino Feast, complete with roasted pig (lechon) and other regional dishes.
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Savannah, Georgia
Level Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed April 23, 2014

Spent 8 days here with a dive group recently. The resort is very picturesque, clean and well attended. The rooms are quite basic but clean. I thought the food was good, but not as spectacular as others have indicated. The staff was the best - very friendly and helpful; I don't know how they remember everyone's names but they do, and it really adds a personal touch. The diving was great and the dive staff was wonderful. The spa had many offerings and I took advantage of a lot of them since the price was so reasonable. Everything was just perfect!

  • Stayed April 2014, traveled as a couple
    • Value
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Helpful?
1 Thank Judy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtlantisDiveResorts, Public Relations Manager at Atlantis Dive Resorts Dumaguete, responded to this review, April 25, 2014
We are so glad that you enjoyed your extended stay with us. Indeed our staff is quite amazing in the personal attention they pay to each of our guests – like remembering their names and preferences on beverages, etc. Our chefs are continually looking for new recipes to try, especially ones that incorporate local ingredients. Some new dishes are wonderful while others turn out to be only so-so, but they do continually strive to raise the bar on our offerings. We trust on your return visit with us you'll be ‘wowed’ with some of their new culinary creations.
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Witney, United Kingdom
Level Contributor
3 reviews
5 of 5 bubbles Reviewed April 21, 2014

After spending a week aboard the "Azores" livaboard visiting Tubataha and then a week at Dumaguete Dive Resort, I have nothing but praise for the efficient and friendly way that they are both run. They both lived up fully to our expectations for accommodation, service, food and diving. The transfers were just about seamless which when visiting a new location is important. well done to the manager, staff and boat crew. Hope to return sometime soon. Keith & Val Mason

  • Stayed March 2014, traveled with friends
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Helpful?
Thank kvmason1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtlantisDiveResorts, Public Relations Manager at Atlantis Dive Resorts Dumaguete, responded to this review, April 25, 2014
How wonderful you were able to enjoy both our liveaboard and one of our resorts. Our staffs work very hard to ensure your expectations are met, and exceeded whenever possible. We also look forward to your return visit as while you "arrive as a guest....you leave as a friend".
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Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed April 20, 2014

We stay here for 8 nights on a diving break for the first 3 days the resort was only half full but have a lovely feeling about it the staff were great and the diving was fantastic, however on our 4th day a large group of 16 divers arrived and everything changed. We got the feeling that as there were so many of them bringing money to the resort that what they wanted to do was how the dives were dictated. We had our island trip for the next day cancelled as they wanted to go later in the week and we were moved onto the older bigger boats even though we had the smallest group. Dining was also a problem on our first few days we could sit were we wanted on the sea front but when this group arrived the tables at the front were made all for them and we were told to sit at the back of the restaurant we did ask the staff why but they gave us no answer. On our last 2 days another group of about 12-14 divers arrived and sure enough the same thing happened only there was less room to have your dinner as we were pushed to the very back of the restaurant next to where the staff eat the food. On a whole the resort was very good and the food was also good however I would recommend finding out if there will be large groups staying when you are planning to come as the service may not be quite as good.

  • Stayed March 2014, traveled as a couple
    • Value
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Helpful?
4 Thank jksonusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtlantisDiveResorts, Public Relations Manager at Atlantis Dive Resorts Dumaguete, responded to this review, April 25, 2014
Thank you so much for taking the time to write about your experience with us last month. I am sorry we did not ‘exceed your expectations’ as we strive to do with all our guests. We are also concerned about some of the situations that you addressed during your stay.

Our scheduled trips to Apo Island can indeed sometimes be cancelled due to weather conditions that inhibit our ability to make a safe crossing to the island, as well as having too few guests confirmed for the trip. As we have to provide additional staff from the resort to crew the larger bangka for the journey and staff to prepare and serve lunch onboard, we do require a minimum of six persons for this 3-tank excursion. You mention that your trip was cancelled, however we did not cancel any trips to Apo during March, though we did reschedule one trip for the following day. In the event that this trip is indeed cancelled we offer alternative activities whenever possible.

Al fresco dining at our resort is a wonderful experience and waterfront tables are a favorite for guests (as you yourself experienced at the beginning of your stay). As seating is limited for direct seafront, many guests (both repeat guests and groups) will request these tables when they book, or when they arrive. If requests have not been made in advance, then our dining is open seating with the earlier diners getting their choice of seats.

Service is what sets us apart from other resorts and we strive to maintain that level in all our operations. As an all-inclusive dive resort we do a large majority of our business with groups and as such we frequently will have groups overlap with individual bookings throughout the year.

We would like the opportunity to discuss your experience with you and would welcome any additional feedback you would like to provide us directly.
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uk
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 19, 2014

We were part of a group who dived a week at Tubataha and a week at Dumaguete. The level of service throughout our two weeks was exemplary. From the diving, food, airport transfers, etc, the Atlantis staff took care of everything.

Dumaguete's muck diving is excellent, and our dive guides Paul and Wing's eagle eyes ensured we saw it all. The bar and dining staff waited on us hand and foot...a special thank you to you all...Josh, Ed, Gloria, Roselyn, Cathy, Melty, May, Joanna, Audrey. The spa service was also wonderful, so thank you to Wilma, Jessa, and Cute.

We had a fantastic holiday, and can't thank all of the staff enough, as we know there are so many of you who's names we didn't learn that work tirelessly behind the scenes at reception, kitchen, cleaning, maintenance, airport pickups, boat drivers, and all the dive crew for lugging our kits and tanks up and down the beach 5 times a day.

I would not hesitate to recommend Atlantis.

  • Stayed April 2014, traveled with friends
    • Value
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Helpful?
Thank luckyman21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtlantisDiveResorts, Public Relations Manager at Atlantis Dive Resorts Dumaguete, responded to this review, April 25, 2014
Thanks for your outstanding recommendation of our liveaboard and resort. As you did such a wonderful job remembering the names of our staff members, we think you should immediately come back and be part of our team! Your are very correct in noticing that it is indeed the people that brings our guests back time and time again.
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Louisville, Colorado
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 17, 2014

I spent 10 days at Atlantis and the staff, food, service and diving were some of the best I've ever encountered. The staff was exceptional from the start of my stay to the end. The food was gourmet and absolutely delicious at every meal. The dive masters were very helpful and extremely knowledgeable on every dive. The massages at the spa really saved my trip because of my bad back. I've been diving since 1995 and the Philippines was my 31st country I've been to and, I can honestly say, Atlantis was the best resort ever.

  • Stayed March 2014, traveled solo
    • Value
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Helpful?
1 Thank John32851
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtlantisDiveResorts, Public Relations Manager at Atlantis Dive Resorts Dumaguete, responded to this review, April 25, 2014
I think you have just experienced (after 31 countries) why our tourism slogan is “It’s More Fun in The Philippines”. Thank you for your wonderfully complimentary review and we look forward to when you will return. Our staff works very hard to provide our guests with the best vacation possible - and our massages have indeed been frequently mentioned as 'life saving' experiences after long travels.
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Additional Information about Atlantis Dive Resorts Dumaguete

Property: Atlantis Dive Resorts Dumaguete
Address: Lipayo, Dauin, Dumaguete City, Negros Oriental 6217, Philippines (Formerly Atlantis Dive Resorts & Liveaboards)
Location: Philippines > Visayas > Negros Island > Negros Oriental > Dumaguete City > Dauin
Amenities:
Bar / Lounge Beach Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Romantic Hotel in Dauin
#3 Top resorts Hotel in Dauin
#3 Spa Hotel in Dauin
#4 On the Beach Hotel in Dauin
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Atlantis Dive Resorts Dumaguete 3.5*
Number of rooms: 38
Official Description (provided by the hotel):
Just a thirty minute drive from the local airport (only a sixty minute flight from Manila), on a long peaceful stretch of beach, lies the lush and luxurious Atlantis Dive Resort. Surrounded by an amazing tropical garden with some of the rarest plants to be found in the Philippines it is just a short trip to some of the most renowned dive sites in Asia - Apo Island, Siquijor and of course the local Dauin Marine Sanctuaries. ... more   less 
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Also Known As:
Atlantis Dive Resorts & Liveaboards Hotel Dumaguete City
Atlantis Dive Resorts And Liveaboards
Atlantis Hotel Dumaguete
Atlantis Dive Resorts Dumaguete Dauin, Dumaguete City, Philippines

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