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“Never again.”

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Premier Inn Mansfield Hotel
Ranked #1 of 2 Hotels in South Normanton
Certificate of Excellence
Royston Vasey
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Never again.”
Reviewed August 3, 2010

We stayed there a couple of years ago with my sister and her husband, so when we planned another get together for a weekend we decided to stop there again.

There was no problem at all with the hotel, but the brewers fayre next door was a disaster, orders went missing, tables not getting cleared, ashtrays outside not emptied overnight, chips and peas on the floor for 2 days.

On our last night we complaned to the duty manager who agreed that the service was poor and he was going to point out the next morning at a managers meeting the need for more staff.

My sister was so upset by the lack of service and basic cleanliness she has written to Whitbreads head office to complain.

  • Stayed July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ace_Pat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Premier_Inn, Online Guest Relations at Premier Inn Mansfield Hotel, responded to this review, August 4, 2010
Thank you for taking the time to review your stay. We are very pleased that the our clean comfortable room and good hotel met your expectations. We do apologise for your experience at our Castlewood Brewers Fayre. Please be assured, at Premier Inn we endeavour to give the highest level of service in all our establishments your feedback will be investigated and duly followed up with the management team at our Castlewood Brewers Fayre. Once again thank you for taking the time to review your stay and we hope to welcome you back in the future.
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590 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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  • German first
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English first
Newcastle upon tyne
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 27, 2010

Stayed for 1 night with a group of friends on the way to under 11s football match then on to Alton Towers. Staff at this hotel are great nothing is too much trouble. Booked the full breakfast paid for adults and all kids eat free - great value. Food in the bar during the day was also very good. Rooms clean and more than adequate for short stay. Hotel is handy for A1/M1 also good outlet shopping centre close enough to walk to. We all agreed that we would book again in the future if in the area.

  • Stayed May 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank h0lidaymad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Premier_Inn, Online Guest Relations at Premier Inn Mansfield Hotel, responded to this review, June 30, 2010
Thanks for your review, we are pleased to hear that our hotel and facilities met your expectations and your stay was a comfortable one. Thank you for your feedback regarding our team at Mansfield, they will be delighted to receive your comments. They are committed to delivering the highest level of service to our guests. We look forward to welcoming you back to Premier Inn in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich, United Kingdom
Level Contributor
64 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed May 3, 2010

Stayed here for two nights and enjoyed our stay. Clean rooms with very friendly staff who seemed only too pleased to help. Linked to the Brewers Fayre pub which also had friendly staff and served very nice meals from a varied menu.

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chezal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Premier_Inn, Online Guest Relations at Premier Inn Mansfield Hotel, responded to this review, June 8, 2010
Thanks for your review. We are delighted that your stay with us was a good one, and you enjoyed our clean comfortable hotel, great team members and restaurant facilities. Your feedback is so important to us in our endeavours to provide all our guests with the best level of service. Thanks again for your review we look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 16, 2009

Very handy for Mansfield, and just off junction 28 on the M1, but not close enough to hear any traffic noise. Secure parking with code number control barrier.
Nice clean rooms, very friendly, helpful, and efficient staff.
Lovely breakfast in the adjacent pub, eat as much as you like buffet type, with lots to choose from.
Would definitely stay there again.

  • Liked — clean, friendly, not expensive
  • Stayed February 2009, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank daveinliverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
united Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 15, 2008

One of the Best Premier Inn's I've stayed at. Staff could'nt do enough including those in the neighbouring Brewers Fayre.

Very clean and tidy plus just far away enough from the M1 so as not to be a disturbance. As with all Premier Inn's ok for a night or two but not for longer.

  • Liked — Just a nice way from the M1. a much better choice than Tibshelf up the road. If your unfortunate to have to stay in Mansfield choose this one. Great for acces to Hardwick Hall as well.
  • Stayed August 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Flagg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Premier_Inn, Online Guest Relations at Premier Inn Mansfield Hotel, responded to this review, September 24, 2009
Thanks for your feedback. At Premier Inn we endeavour to offer the best value quality stay. All feedback both positive and negative is investigated and acted upon to ensure we are offering our customers the best possible service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 19, 2008

I stay at this Premier Inn quite alot and it was great at first but is now dirty, tied and overused probable because it is cheap and handy.

  • Liked — Cheap and handy
  • Disliked — Dirty and tired.
  • Stayed September 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank CheeringUpCoUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Premier_Inn, Online Guest Relations at Premier Inn Mansfield Hotel, responded to this review, September 24, 2009
Thanks for your feedback. At Premier Inn we endeavour to offer the best value quality stay. All feedback both positive and negative is investigated and acted upon to ensure we are offering our customers the best possible service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kidderminster, United Kingdom
Level Contributor
237 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed March 23, 2008

As per the previous review, this Inn is basic but clean. Easy to find, good parking, reception staff very friendly, room clean and tidy with all you need for a short break. Our room was on the road side and although there was some slight traffic noise, with the curtains closed you did not notice it. Breakfast is served in the Brewers Fayre pub which you access via an internal corridor. We went for the Premier Breakfast, all you can eat buffet hot & continental style, good food. The staff were very friendly, we had lunch and an evening meal there alsoover the 3 days. Usual pub food, the lunch was slow being served, but it was busy ( there is a play area and a large party was going on), the same evening we had our evening meal around 8pm and the service was a lot quicker, the following evening we just had a drink and found the lounge rather cold, so ended up taking our drinks to the room. The room had twin beds put together and another single bed. Only one chair in the room, 2 would have been better. no Air con, but thermostatic controlled electric fire an and extra electric fan, which we did not have to use. Extra pillows, tea/coffee, biscuits all the usual for a basic hotel. ( no noise heard from the pub at all !! )

  • Liked — Pub next doot
  • Disliked — nothing
  • Stayed March 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank standrews47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Mansfield Hotel

Property: Premier Inn Mansfield Hotel
Address: Carter Lane East | Alfreton, South Normanton DE55 2EH, England
Location: United Kingdom > England > Derbyshire > South Normanton
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in South Normanton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Mansfield Hotel 3*
Number of rooms: 120
Official Description (provided by the hotel):
A short drive from historic Matlock and the Peak District, next door to East Midlands Designer Outlet ... more   less 
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Also Known As:
Premier Inn Mansfield Hotel South Normanton
Premier Inn Mansfield Hotel Derbyshire/South Normanton, UK

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