We stayed there a couple of years ago with my sister and her husband, so when we planned another get together for a weekend we decided to stop there again.
There was no problem at all with the hotel, but the brewers fayre next door was a disaster, orders went missing, tables not getting cleared, ashtrays outside not emptied overnight, chips and peas on the floor for 2 days.
On our last night we complaned to the duty manager who agreed that the service was poor and he was going to point out the next morning at a managers meeting the need for more staff.
My sister was so upset by the lack of service and basic cleanliness she has written to Whitbreads head office to complain.
- Official Description (provided by the hotel):
- A short drive from historic Matlock and the Peak District, next door to East Midlands Designer Outlet ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Mansfield Hotel South Normanton
- Premier Inn Mansfield Hotel Derbyshire/South Normanton, UK