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“Lovely stay!” 4 of 5 bubbles
Review of The Derbyshire Derby

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The Derbyshire Derby
Ranked #2 of 2 Hotels in South Normanton
Midlands
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Lovely stay!”
4 of 5 bubbles Reviewed August 28, 2009

We stayed here on a weekend break and we had a wonderful time! It is conveniently located for much of Derbyshire and will definately return in the future!

  • Stayed August 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank katiecakes79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H0telGeneralManager, General Manager at The Derbyshire Derby, responded to this review, September 17, 2009
Katiecakes

Thank you for your feedback on Trip Advisor

It was pleasing to read you enjoyed your weekend stay and that you had a wonderful time.

The Hotel is ideally located for Derbyshire and its many wonderful attractions

I do hope we have the pleasure of welcoming you back to the Derbyshire sometime in the very near future

Kind Regards

Andrew Wright
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,410 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Wirral
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed August 25, 2009

Stuck on M1 motorway junction,Spa and swimming pool to small for amount of rooms, foru light bulbs in room inoperative, only had basic 5 channels on TV although more were advertised free, double glazing units seals no use could not see out, drinks fridge nearly clean, housekeeping staff unable to understand basic English(asked for coffee offered a towel), reception staff , a basic smile would help, never mind the rolling eyes to the sky and I only said "hello", 4 star hotel, please tell were is the lounge, no not the bar area were bussiness meetings are being held somewhwere to sit and relax and not in your room, enough said i'll leave it up to you, is it worth even trying as the hotel does not.

  • Stayed August 2009, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank happytravelsWirral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H0telGeneralManager, General Manager at The Derbyshire Derby, responded to this review, September 4, 2009
happytravelsWirral

Thank you for your feedback on Trip Advisor

May I apologise for the challenges you experienced during your stay. From the points raised in your feedback I see that we failed to meet your expectations of a Principal-Hayley Hotel. I can understand the disappointment you must have felt.

We have been very busy over the month of August; our pool does get a little overcrowded at peak times.

We are at present reviewing our TV channels and hope to have a new package installed shortly

It certainly is not acceptable for my staff to roll their eyes at our guests. Thank you for bringing this to my attention

Many of our Leisure guests do use the Lounge Bar for relaxing and we usually only receive positive comments I am sorry you could not relax. We cater for all types of guests in our Lounge Bar which I hope you can appreciate is good for business

We always openly welcome constructive feedback from our guests regarding their experience of our hotels as we find it to be an invaluable tool for catering for our guest expectations and continually improving our standards of product and service.

I do hope we have the pleasure of welcoming you back to the Derbyshire, when we hope to make amends for your previous disappointment.

Kind Regards

Andrew Wright
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North West
2 reviews
4 of 5 bubbles Reviewed August 24, 2009

Ideal location for Midlands and Derbyshire. I stayed here on business and found the staff very attentive and welcoming. Lovely hotel would definately recommend.

  • Stayed August 2009, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank al_robo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H0telGeneralManager, General Manager at The Derbyshire Derby, responded to this review, September 17, 2009
Al_robo

Thank you for your feedback on Trip Advisor

It was pleasing to read you enjoyed our Hotel for your business trip, and that you found my staff attentive and welcoming

I do hope we have the pleasure of welcoming you back to the Derbyshire sometime in the very near future

Kind Regards

Andrew Wright
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
uk
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed August 24, 2009

The hotel room was dirty on arrival, requests for staff to replenish toilet roll etc were ignored. Long queues to check in and out, poor customer service. Very disappointing.

  • Stayed August 2009, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank star005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H0telGeneralManager, General Manager at The Derbyshire Derby, responded to this review, September 4, 2009
Star005

Thank you for your feedback on Trip Advisor

I am sorry you received poor customer service and your stay was disappointing. We have been very busy over the month of August, although this should not reflect poor customer service

It is not acceptable for any of my guests to be given a dirty room on their arrival or have to ask for basic amenities to be replenished. Thank you for bringing this to my attention, I do understand improvements need to be made to our business, I am working closely with my Team to rectify the issues you mention.

We always openly welcome constructive feedback from our guests regarding their experience of our hotels as we find it to be an invaluable tool for catering for our guest expectations and continually improving our standards of product and service.

I do hope we have the pleasure of welcoming you back to the Derbyshire, when we hope to make amends for your previous disappointment.

Kind Regards

Andrew Wright
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these South Normanton hotels

Wolverhampton, United Kingdom
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed August 18, 2009

My sisters, mother and I were booked in for a 2 night leisure break over weekend 15th August. When we arrive we had to wait some time to book in - only to be told that the three rooms we had booked and paid for in full some months ago were not available. We were advised the booking info had not been passed on from Superbreaks, who we had booked with. As I had paid the correct tarriff for three rooms, I could not understand what more information they needed. When I refused to allow my 72 year old mother to sleep on a sofa bed in one of the rooms - they took 2 hours to find another room.

We were also in the 40 minute wait for a table at breakfast the next morning. The restaurant was not full by any means, but there was insufficient staff to clean/clear tables.

There wasn't sufficient towels in the room - and this was not rectified even when a note was left on the one!!! towel for the cleaners.

The Hotel facilities and location were quite good - but Management was absolutely woeful.

  • Stayed August 2009, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Whicksters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H0telGeneralManager, General Manager at The Derbyshire Derby, responded to this review, September 4, 2009
Whicksters

Thank you for your feedback on Trip Advisor

May I apologise for the challenges you experienced during your stay. From the points raised in your feedback I see that we failed to meet your expectations of a Principal-Hayley Hotel. I can understand the disappointment you must have felt.

It certainly is not acceptable for your 72 year old mother to sleep on a sofa bed, I am pleased my staff eventually allocated you another room.

The Hotel was extremely busy during your weekend stay I am sorry you could not get a table for 40 minutes at breakfast; we have since opened our second restaurant to ensure we do not have any guests waiting for tables

We always openly welcome constructive feedback from our guests regarding their experience of our hotels as we find it to be an invaluable tool for catering for our guest expectations and continually improving our standards of product and service.

I do hope we have the pleasure of welcoming you back to the Derbyshire, when we hope to make amends for your previous disappointment.

Kind Regards

Andrew Wright
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chippysmate
Level Contributor
105 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
1 of 5 bubbles Reviewed August 18, 2009

Stayed as part of deal DB&B, never again, like other reviewers avoid, avoid and avoid
This hotel needs the hotel inspector to help lick it into shape
Reasons to avoid!!
Staff unprofessional - lack any customer service skills, mostly young and couldn't care less attitude
Check in, very poor, not offered newspapers or any extras, took a lifetime to check in
Dining room, like a school canteen, dreadful menu, eg 4 star hotel, serves chicken and french fries, no other meat offered, and it didn't change in the 3 days we were there.
Housekeeping, room not up to scratch, needs a good deep clean, dirty shower curtain,
Bed that has seen better days
No attention to detail
Drinks over priced
Hotel overstretched due to weddings
Poor hygienne
Carpets need replacing
Needs an upgrade and update
IT IS NOT 4 STAR, 2 STAR AT THE MOST, AND THATS BEING GENEROUS

Take my advice and find somewhere else.................they would rather have weddings and conferences not the weekend break or holiday type of person

  • Stayed August 2009, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Brierdene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H0telGeneralManager, General Manager at The Derbyshire Derby, responded to this review, September 4, 2009
Nightnurse 33

Thank you for your feedback on Trip Advisor

May I apologise for the challenges you experienced during your stay. From the points raised in your feedback I see that we failed to meet your expectations of a Principal-Hayley Hotel. I can understand the disappointment you must have felt.

We have been very busy over the month of August; this should not affect the level of service we offer to all our guests.

I am currently working with the Chef to produce new menus which we hope to launch shortly, with a variety of dishes and prices to cater for all our guest needs.

We always openly welcome constructive feedback from our guests regarding their experience of our hotels as we find it to be an invaluable tool for catering for our guest expectations and continually improving our standards of product and service.

I do hope we have the pleasure of welcoming you back to the Derbyshire, when we hope to make amends for your previous disappointment.

Kind Regards

Andrew Wright
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed August 17, 2009

I have stayed in other hotels in the Principal Hayley chain before (Palace-Manchester and Royal York) and had a lovely stay.
This hotel, however, puts me off the entire chain. It does not deserve 4* even though it might have in the 1980's!!
I don't want to rant on as I've already told the hotel what I think but just to summarise:
*Joanne/a on reception was very pleasant and helpful but the other girl was unprofessional when we first arrived (in the morning she was much more helpful)
*Couldn't get a dinner reservation until 9:30pm, and were ignored by waitresses
*Room was boiling but couldn't open window due to M1 traffic noise (no air-con)
*View of M1, noisy BBQ and bouncy castle
*Screaming Kids outside room early Sat morning
*Had to wait for 15 minutes for breakfast due to lack of clean tables
*Woke up with a weird insect bite which is now all swollen and red and itchy..
I would never ever stay here again! We had driven down for a romantic weekend and checked out 1 night early to go home.
I have stayed at 3* hotels that would wipe the floor with this place! Principal Hayley should improve or get rid of this - it lets the brand down.

  • Stayed August 2009, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank neonpinkish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Derbyshire Derby

Property: The Derbyshire Derby
Address: Carter Lane East, South Normanton DE55 2EH, England
Phone Number:
Location: United Kingdom > England > Derbyshire > South Normanton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in South Normanton
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Derbyshire Derby 4*
Number of rooms: 157
Official Description (provided by the hotel):
Family-friendly and very comfortable, you'll feel relaxed from the moment you arrive. Near the heart of the Peak district where you will find delightful walks and spectacular views. Chatsworth House, fun-packed thrills of Alton Towers, and extensive shopping at East Midlands Outlet are all nearby. Enjoy our modern gym, indoor pool, spa bath and optional health & beauty treatments. Beautiful suites available for meetings and events, from conferences to weddings. If you are planning a trip abroad, the hotel is just 30 minutes from East Midlands Airport. ... more   less 
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Also Known As:
Derbyshire Hotel South Normanton
Derbyshire South Normanton
The Derbyshire Derby South Normanton, UK

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