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“Should have Been better”

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The Derbyshire Derby
Ranked #2 of 2 Hotels in South Normanton
Southampton
Level Contributor
91 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Should have Been better”
Reviewed November 3, 2013

Stayed on a fantastic package of DB&B plus wine plus £10shopping voucher for £85. Rooms were fairly basic and the hotel didn't quite live up to its potential despite all the staff being very friendly and efficient. Hotel and rooms looked tired, food was ok but nothing special and we left with the feeling hat if the hotel lived up to the quality of the staff, it could have been a very nice stay.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NedSouthampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,536 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (303)
Date | Rating
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English first
glasgow
Level Contributor
55 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed October 31, 2013

My husband and I stayed here for one night on our way to Norwich for a family renunion I must say this was a very nice hotel. We booked it with a Groupon voucher and and very pleased with the standard of the rooms and the hotel itself. very clean and comfortable with lovely friendly staff we had a dinner bed and breakfast deal with a bottle wine great value, dinner was lovely and the double cheese souflee was fab . This hotel is just of the motorway more for business. but we both found it was very convenient for stopping over travelling south.Didnt manage to get to the leisure centre but it looked great, will stop here again and try it out.One complaint if it is a moan was a glass of wine was very expensive, check out for drinks deals!!! I would definately stay here again when we go down south.

Room Tip: We had a lovely quiet room away at the end of one of the corridors overlooking the spa a wee bit of...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank sallyw90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlynnJ, General Manager at The Derbyshire Derby, responded to this review, November 4, 2013
Dear Sallyw90,

Thankyou for your recent review. I am pleased that you found the hotel to be clean and comfortable and staff friendly. I will pass on your comments to the Chef on your meal that you found lovely. We cater for business and leisure guests given our location to road links and attractions.
It will be a pleasure welcoming you back in the near future.
Kind Regards
Glynn Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bath
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed October 28, 2013

I had the misfortune to stay at this hotel due to Business between 25 and 27 October.
Oh Dear!! I have stayed at it before in very dated and shabby rooms with mattresses that you can feel every spring so was aware you have to be careful which room you stay in, and be prepared to complain and get moved to another room when you see the first offering. However this weekend all of the many guests in the restaurant at Breakfast were told by the restaurant staff each morning due to the Hotel having a new directive by Management only side plates were allowed for your breakfast! - these were only a little bit bigger than a saucer (It was so amusing watching everyone trying to get their portion of badly branded beans, with disgusting cuts of greasy bacon and fried potato on a side plate)!!! - I know times are hard for us all - but I have never experienced anything like this how very mean! It caused a great big stir and lots of discussion by all - As for the quality and choice at breakfast it was so very bad - The baked beans had a very bad taste - No mushrooms (most hotels have grilled mushrooms) no vegetarian choice,- unbelievable! The bacon looked like the cheapest cut as thin as it could be covered in fat and floating in grease, tomato's were limited and they run out! and fried potatoes YUK! - that's it, Oh and the brown sauce was in a cafeteria clear plastic bottle and disgusting, the fruit was out of a tin swimming in juice - No fresh fruit in site, no choice of fat free yogurt what a a very very poor selection! Oh and you could have a cereal - but these were all open - in bowls and looked unrecognizable and unappetizing. Some in our party were meant to be staying 4 more nights this week but after the breakfast fiasco managed to get moved to another hotel.

Room Tip: Pay your money and take your chance!
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JennybabeBath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlynnJ, General Manager at The Derbyshire Derby, responded to this review, November 4, 2013
Dear JennybabeBath,

Thankyou for your feedback on your recent stay. Let me aplogise that your experience was not to expectation. I have reviewed your comments and have met with the management team to ensure procedures are in place that this does not happen again. Breakfast is a key area that our guests use and has to to the right quailty and standards of service.

Kind Regards
Glynn Jones
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Travelers are raving about these South Normanton hotels

1 review
Reviewed October 27, 2013

stayed one night bed was lumpy and alarm on ceiling had annoying flashing big lamp didnt work and no subtitles on tv as i am deaf ham sandwich nice but dear cooked breakfast was nice and friendly staff assistance

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank floydph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlynnJ, General Manager at The Derbyshire Derby, responded to this review, November 4, 2013
Dear Floydph,

Thank you for your recent review. I am pleased you found your food nice and staff friendly. I aplogise for your lamp not working, I have rectified this with housekeeping. The fire sensor on the ceiling is for guest saftey and mandatory in hotel bedrooms.

Kind Regards
Glynn Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wellingborough, northants
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 23, 2013

Have stayed here before about 3 years ago and had no doubts about staying again.Very friendly welcome on reception, room on the small side but very comfortable.Airlock in central heating system slightly annoying but didn't report it as no big problem. Very well organised wedding reception by staff, prompt and extremely friendly. Shame they got the name of the wedded couple wrong on tne entrance of the bride and groom and on the card in their room!!!! Breakfast extremely good, served on v.hot plates and v.hot well cooked food. One complaint only.... the drinks were very expensive which spoiled celebrations just a little. Would recommend this hotel every time for a good relaxing weekend, bring your own booze!

Room Tip: Top floor rooms r all good so nobody moving above
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pauline r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlynnJ, General Manager at The Derbyshire Derby, responded to this review, November 4, 2013
Dear Pauline r,

Welcome back to The Derbyshire Hotel. I am pleased that you found your welcome friendly and your room comfortable. I hope you enjoyed the Wedding celebration and pleased that you found breakfast extremely good.
Our bar prices are regulary reviewed and are competitive to other full service hotels in the area.

Kind Regards
Glynn Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haywards Heath, United Kingdom
Level Contributor
69 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed October 23, 2013 credit card Amex Card Member Review

Well located for outlet centre shopping and visiting the peak district on a budget. Nothing special and not much character but it's clean and comfortable.

You don't have use of the facilities once you check out which is a minor annoyance.

Stayed September 2013, traveled as a couple
Helpful?
Thank CraigSwatton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlynnJ, General Manager at The Derbyshire Derby, responded to this review, November 4, 2013
Dear Craig S,

Thank you for your feedback on your recent stay. I am pleased you found the hotel clean and comfortable, we are ideally located for visiting the Peak District and local attractions and shopping centres.
You can pre book late check out to continue to use the hotel facilities on day of check out.
Kind Regards
Glynn Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mansfield, United Kingdom
Level Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed October 21, 2013

My wife and I had a great night at The Derbyshire Hotel,rooms were very clean and spacious ,the bathroom was very big,the pool is small,the drinks and food are quite expensive but I would recommend this hotel and I am sure we will use it again.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlynnJ, General Manager at The Derbyshire Derby, responded to this review, November 4, 2013
Dear Julie B,

Thank you for your recent review. I am glad you had a great night and you found your room very clean and the bathroom to expectation. We do regulary have deals on food and beverage items for all customers.
We hope you do use us again in the future.
Kind Regards
Glynn Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Derbyshire Derby

Property: The Derbyshire Derby
Address: Carter Lane East, South Normanton DE55 2EH, England
Phone Number:
Location: United Kingdom > England > Derbyshire > South Normanton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in South Normanton
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Derbyshire Derby 4*
Number of rooms: 157
Official Description (provided by the hotel):
Family-friendly and very comfortable, you'll feel relaxed from the moment you arrive. Near the heart of the Peak district where you will find delightful walks and spectacular views. Chatsworth House, fun-packed thrills of Alton Towers, and extensive shopping at East Midlands Outlet are all nearby. Enjoy our modern gym, indoor pool, spa bath and optional health & beauty treatments. Beautiful suites available for meetings and events, from conferences to weddings. If you are planning a trip abroad, the hotel is just 30 minutes from East Midlands Airport. ... more   less 
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Also Known As:
Derbyshire Hotel South Normanton
Derbyshire South Normanton
The Derbyshire Derby South Normanton, UK

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