We stayed for a Sat night on a travel zoo rate.The hotel was as expected for a modern chain - not sure about 4* but there is a pool, treatment rooms etc which probably contributes.Room was fine although very small.
There were a few mistakes, -first mine! I had mistakenly booked on line the night before! This was not a problem for the staff on reception who quickly organised our room- no hassle.This was very well dealt with.
Next at dinner we waited for 30 mins for our starter and when we raised with the waiter he quickly resolved.No excuses he admitted the order had not gone through .My husband ordered pork belly and was told this was now pork loin but in fact when it came was clearly gammon.The food was good quality and enjoyable but not what was ordered.
Given the above the manager came over (not at our request) and offered dessert and coffee on the house.They also did not charge for the 2 glasses of wine we ordered.
All in all this was dealt with really well by attentive staff.I do commend the staff for their very good service
The hotel was busy at breakfast but again service very attentive and efficient
In summary we had a very nice break and would visit the hotel again.
- Official Description (provided by the hotel):
- Family-friendly and very comfortable, you'll feel relaxed from the moment you arrive. Near the heart of the Peak district where you will find delightful walks and spectacular views. Chatsworth House, fun-packed thrills of Alton Towers, and extensive shopping at East Midlands Outlet are all nearby. Enjoy our modern gym, indoor pool, spa bath and optional health & beauty treatments. Beautiful suites available for meetings and events, from conferences to weddings. If you are planning a trip abroad, the hotel is just 30 minutes from East Midlands Airport. ... more less
- Reservation Options:
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- Also Known As:
- Derbyshire Hotel South Normanton
- Derbyshire South Normanton
- The Derbyshire Derby South Normanton, UK