I recently went to this hotel. I went with my niece to celebrate her 18th. We went because it was advertised as a SPA hotel. We arrived Saturday afternoon to be informed we could not book any treatments as the therapists go home at 5pm and the SPA is not open Sundays. We then decided to use the pool area. The reception we got from the staff was very bad. They appeared cross we interrupted their conversation. When we arrived in the pool the Jacuzzi was not working. We were not informed abut this. So really i could have gone to my local swimming pool for less money.
When i went to bed that evening i realised i had left my sleep apnoea machine in the bar so called to see if it had been handed in. I was informed they had checked the bar and it was not there. I asked again in the morning and was told they had checked again. It was not until i had met with someone and passed over the machine not being worth any value it was then found behind the bar that had been checked on two previous occasions.
I did fill in a survey and they asked to call me back but they never did. This is the only consistent thing with this hotel incompetance
- Official Description (provided by the hotel):
- Family-friendly and very comfortable, you'll feel relaxed from the moment you arrive. Near the heart of the Peak district where you will find delightful walks and spectacular views. Chatsworth House, fun-packed thrills of Alton Towers, and extensive shopping at East Midlands Outlet are all nearby. Enjoy our modern gym, indoor pool, spa bath and optional health & beauty treatments. Beautiful suites available for meetings and events, from conferences to weddings. If you are planning a trip abroad, the hotel is just 30 minutes from East Midlands Airport. ... more less
- Reservation Options:
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- Also Known As:
- Derbyshire Hotel South Normanton
- Derbyshire South Normanton
- The Derbyshire Derby South Normanton, UK