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“Good hotel in the central part of Gangtok”

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WelcomHeritage Denzong Regency
Ranked #18 of 115 Hotels in Gangtok
Certificate of Excellence
Hyderabad, India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good hotel in the central part of Gangtok”
Reviewed June 9, 2013

Its a nice hotel indeed. Good location and the views of the Kanchenjanga are amazing. The food is good and the breakfast buffet was decent. Its walking distance from the MG Road and this helps. The suite we booked was very nice and spacious. The downside is that there may be issues related to supply of hot water for taking a bath, but one can live with that when one is on a holiday. The management promised that they will address this issue. The price may be a bit on the higher side but its well worth it.

Room Tip: Ask for the rooms facing the Kanchenjanga and on the higher floor
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Madma16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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182 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Kolkata (Calcutta), India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 6, 2013

Stayed for two nights during a business trip. Apart from location and stunning views, this is one drab property which simply doesnot live up to ITC standards ! Very unprofessional service and poor maintenance and upkeep of the rooms. If there is a marriage in the hotel, dont expect the restaurant to serve food, they can only serve whatever is a part of the marriage menu !!!! and the staff shamelessly makes that point. Serious management issue is all i can say and reflects very poorly on the ITC brand image. Can't believe that the front desk couldn't print me a bill for my stay !! corporate credit cards like AMEX not accepted !! Net net , this can be the most sought after property in Gangtok if they improve on the service deliverables.

Room Tip: Rooms at a higher floor are definitely worth.
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Sumitro D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai
Level Contributor
94 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed May 30, 2013

I had stayed at Denzong Regency for 2 nights and I was not totally satisfied at the end of the stay. The property looks extremely good and rooms were spacious but there is definite scope for improvement.
Pros:
1. Location - hotel is located almost at the center of the town and hence finding a cab wont be difficult
2. Views - though the hotel is located at the town, one will get excellent views of snow capped mountains on a clear day.
3. Free wifi at the lobby
4. Food tasted good and there was good variety in buffet.
5. We stayed in regency suite and it was big, spacious and with comfortable pillows. All required amenities were there. Room heaters were working in good condition.
6. Excellent service from the staff.
7. Very well maintained lawn and garden.

Cons:
1. Food is served late in the restaurant as well as in the rooms. It took almost 1 hour for us in both the occasions when we ordered lunch from our room.
2. the day we stayed, there was a marriage happening in one of the halls in the hotel and it did resulted in lot of disturbance for us when we were outside the room.
3. Wifi can be given inside the room itself considering the price one pays for the suite
4. Bath tub was not in good condition and interiors/facilities inside the room needs to be renovated.
5. Hot water was available only for 2-3 hours in morning & evening. Again considering that other hi-end budget hotels provide running hot water & considering the price you pay for regency suites, we were very disappointed with this.
6. Inspite of repeated remainders, we did not get proper information from the travel desk to plan our subsequent stay in Darjeeling/Pelling.
Overall, we enjoyed our stay in the hotel but we did not get full value of our money.

Room Tip: If one can afford, go for Regency suites
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dinesh_2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 12, 2013

It has a great view, with beautiful gardens, helpful staff and wonderful restaurant. The room is clean and very comfortable. But it was possible to get hot water only for 5 minutes then we have to wait 45 minutes to get 5 minutes again of hot water, even though we were told that we had a room with hot water available for 24 hours! At least they offered to bring hot water in buckets. So we managed to take a shower with hot water but we had never expected to take shower with buckets in a 5 star hotel! Despite this problem we would recommend it.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bansidh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 7, 2013

The rooms on the third floor were very well kept and had exotic Sikkim decor . One of the best views from the hotel that I have experienced on a hill side hotel. You could watch endlessly the play of the clouds with the mountains and the city. The services of this hotel are also good . The location is excellent for the purpose of logistics. The best part is that despite its convenient location, this place is extremely private and quiet. The bathrooms , though good were a little short in size for the money that you spend. Overall a good experience.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pbirla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pune
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed May 2, 2013

The location of the hotel is very good. View from balcony of our rooms was amazing. Very big and nicely maintained garden. Overall its a very good hotel but a little disappointing for the rate they offer. Staff of the hotel is a bit rude and do not assist in any way. We had coupons of the hotel from our company and wanted to check in early morning(instead of 12 which is their check in time). But they said the rooms are not available. When we reached there, hotel seemed to be so vacant. The buffet food was not up to mark for such a starred hotel. A la carta was much better except daal which had too much of salt in it. Daily routine cleaning was not done in one of the rooms. Likewise centralized electricity machine didn't seem to work.
Either hotel should reduce their price or provide amenities up to the mark.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank pree_28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
65 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed April 10, 2013 via mobile

We stayed here for three nights after three night stay at three starred Mayfair at Darjeeling.
This hotel is definitely overrated and lacks a lot to be called among the best in Gangtok. The rooms are not cleaned, furniture in restaurant area is broken and thus a hazard, service and staff (apart from few people in Restaurant) are pathetic. The service reminds me of a state owned hotel, infact even they are sometime better. The options and variety of food served in buffet was appalling with very poor quality. It's definitely not worth more than $100 a night.
Our three star stay was far better than this four star hotel and their trip advisor travellers choice award is definitely questionable.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Excaliburr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about WelcomHeritage Denzong Regency

Property: WelcomHeritage Denzong Regency
Address: Cherry Banks | Opp. Raj Bhawan, Gangtok 737101, India
Location: India > Sikkim > East Sikkim > Gangtok
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Gangtok
#5 Business Hotel in Gangtok
#6 Family Hotel in Gangtok
Price Range (Based on Average Rates): $$
Hotel Class:4 star — WelcomHeritage Denzong Regency 4*
Number of rooms: 25
Official Description (provided by the hotel):
WelcomHeritage Denzong Regency, is a sprawling century-old wooded heritage property in the fabled land of Sikkim, one of India’s last natural, unspoilt destinations. Gangtok, the state capital, is a bustling city offering perhaps the best views of the eastern Himalayan Range.Situated within a 10 acre sprawling, century-old, wooded heritage, family owned property which offers the finest views of the city and the pristine splendor of the undulating hills, valleys and a myriad streams that course through it, with the towering Mt. Kanchenjunga peak in the background. ... more   less 
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Also Known As:
WelcomHeritage Denzong Regency Gangtok, Sikkim

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