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“Fantastic location , great views”

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WelcomHeritage Denzong Regency
Ranked #19 of 115 Hotels in Gangtok
Certificate of Excellence
Kolkata (Calcutta), India
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Fantastic location , great views”
Reviewed May 7, 2013

The rooms on the third floor were very well kept and had exotic Sikkim decor . One of the best views from the hotel that I have experienced on a hill side hotel. You could watch endlessly the play of the clouds with the mountains and the city. The services of this hotel are also good . The location is excellent for the purpose of logistics. The best part is that despite its convenient location, this place is extremely private and quiet. The bathrooms , though good were a little short in size for the money that you spend. Overall a good experience.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank pbirla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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180 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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English first
Pune
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed May 2, 2013

The location of the hotel is very good. View from balcony of our rooms was amazing. Very big and nicely maintained garden. Overall its a very good hotel but a little disappointing for the rate they offer. Staff of the hotel is a bit rude and do not assist in any way. We had coupons of the hotel from our company and wanted to check in early morning(instead of 12 which is their check in time). But they said the rooms are not available. When we reached there, hotel seemed to be so vacant. The buffet food was not up to mark for such a starred hotel. A la carta was much better except daal which had too much of salt in it. Daily routine cleaning was not done in one of the rooms. Likewise centralized electricity machine didn't seem to work.
Either hotel should reduce their price or provide amenities up to the mark.

  • Stayed April 2013, traveled with friends
    • Value
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Helpful?
2 Thank pree_28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
65 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed April 10, 2013 via mobile

We stayed here for three nights after three night stay at three starred Mayfair at Darjeeling.
This hotel is definitely overrated and lacks a lot to be called among the best in Gangtok. The rooms are not cleaned, furniture in restaurant area is broken and thus a hazard, service and staff (apart from few people in Restaurant) are pathetic. The service reminds me of a state owned hotel, infact even they are sometime better. The options and variety of food served in buffet was appalling with very poor quality. It's definitely not worth more than $100 a night.
Our three star stay was far better than this four star hotel and their trip advisor travellers choice award is definitely questionable.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Excaliburr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
50 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed April 5, 2013

Overall we were disappointed with our one night stay at the Denzong Regency in Gangtok. There were a range of glitches and staff were not empowered to assist in any meaningful way, nor did they bring our attention to issues when we checked in.

Firstly, we were not notified at check in that hot water is only available from 6-9am and 6-9pm. This was not discovered until we arrived back from dinner at 9.15. While the staff provided one bucket of hot water each, this was totally inadequate after a whole day and night of travelling and somewhat surprising in a hotel that charges over 8000INR per night. We have not experienced this in much cheaper hotels and would have been better off in a place with geysers.

Likewise nothing seemed to be working...with the credit card machine down, the staff demanded cash on checkout...lucky we were only staying one night...

  • Stayed March 2013, traveled as a couple
    • Value
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Helpful?
2 Thank lunabetty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurugram (Gurgaon), India
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 1, 2013

The hotel is located at one of the finest locations in Gangtok. The rooms are very big with a very good view of the valley. Food and hospitality are also good except the indian vegetarian cuisines.
landscaping and overall ambience of the hotel are great.

Room Tip: Rooms facing the valley i.e rooms like 101,102,103 on the 1st floor are very good. avoid room 109 on...
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AshuJain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaipur, Rajasthan, India
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 28, 2013

we were 2 couples stayed there for 2 nights and believe me its a beautiful place to stay in gangtok with breathtaking scenic views of mountains from rooms, nicely maintained rooms, whole property is very well maintained with flowers and greenery scattered everywhere, staff what i felt wasn't much generous with guests.
But what i don't like is food its just the hopeless we just cannot even had our breakfast properly, very few options and top of it tasteless, so the food really disappointed me being a part of welcome heritage brand i did not expected this kind of food over there.
secondly its a small property with a very small sit out area if you wished spending some time sitting outside the rooms with frenz it has a very small place for you which to me personally didn't attracted much
i also had a terrible experience like they provided me a twin bed rather than a king double bed when asking for double bed they said sorry you didn't mention that you need king bed i amazed i said but you never asked anything about what kind of bed i need, infact it should be understood that if i am booking a room for a couple it should have a king double bed.
overall beautiful small property with good rooms but very bad food, might be one of the best property in gangtok but one should look out for some other property also.

  • Stayed March 2013, traveled as a couple
    • Value
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Helpful?
1 Thank AnkurKala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurugram (Gurgaon), India
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 18, 2013

We were a group of friends who travel every year for New Year's eve to a new location. This year we decided to visit Gangtok and booked Welcome Heritage Denzong Regency assuming that since it is a welcome group property, it should be reasonable good. To our amazing pleasant surprise, the hotel was beautiful. Not only are the rooms beautifully done up and spacious but the service is just out of the world. We have stayed in lots of 5 stars and 7 stars properties but the kind of service we got in this hotel is by far the the best we have seen. There was so much personal touch to everything they did. Whether it was breakfast and their flexible timings for us( which I have never seen in any hotel), Hot water arrangement, excellent party organised last minute by the hotel manager for us for New year eve:). Lovely food, they even arranged for local cuisine for us when requested for. The food overall was very nice but what i loved was the staff's attitude and service level. I would like to congratulate the Manager for such amazing service and feel good factor we left with. Will recommend this to everyone. We miss everyone and I am definitely coming back with our kids now next time and staying in the same hotel. Thank you Denzong Regency...
The manager has promised us that they will be adding a Spa soon to the location and we are eagerly now awaiting for this upgraded service to enjoy the hotel's hospitality once again :)

Room Tip: You can ask for corner rooms which are more spacious and have a lovely view of the Kanchenjunga:)
See more room tips
  • Stayed December 2012, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
2 Thank SumedhaBatra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about WelcomHeritage Denzong Regency

Property: WelcomHeritage Denzong Regency
Address: Cherry Banks | Opp. Raj Bhawan, Gangtok 737101, India
Location: India > Sikkim > East Sikkim > Gangtok
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Gangtok
#5 Business Hotel in Gangtok
#6 Family Hotel in Gangtok
Price Range (Based on Average Rates): $$
Hotel Class:4 star — WelcomHeritage Denzong Regency 4*
Number of rooms: 25
Official Description (provided by the hotel):
WelcomHeritage Denzong Regency, is a sprawling century-old wooded heritage property in the fabled land of Sikkim, one of India’s last natural, unspoilt destinations. Gangtok, the state capital, is a bustling city offering perhaps the best views of the eastern Himalayan Range.Situated within a 10 acre sprawling, century-old, wooded heritage, family owned property which offers the finest views of the city and the pristine splendor of the undulating hills, valleys and a myriad streams that course through it, with the towering Mt. Kanchenjunga peak in the background. ... more   less 
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Also Known As:
WelcomHeritage Denzong Regency Gangtok, Sikkim

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