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“UN PROFESSIONAL AND UN ETHICAL”

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Mayfair Spa Resort & Casino
Ranked #2 of 115 Hotels in Gangtok
Certificate of Excellence
Faridabad, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“UN PROFESSIONAL AND UN ETHICAL”
Reviewed June 26, 2014

We booked through a travel agent and hotel after confirming bookings , they ( Hotel ) bounced at the last minute as they were over sold . Hotel say we cancelled as we did't get any money , where as they never asked in any mails ( the mail chain was shown to them ) , still Rs.1,00,000/- was deposited before arrival.

we had 8 room ( 16 pax ), so they offer to gave a alternate hotel through their travel agent which was a 2* hotel. to add to worries hotel asked their agent to take money from us at any means ( doing whatever he wants ) . just like goons of the area.

Please note that this hotel can bounce any booking just because of its monopoly of being the only good hotel in area. they can stoop down to any level. had an ugly experience with them , and we were not only alone to face this , there were lot many crying foul with the hotel. please beware.

  • Stayed June 2014, traveled with family
    • Value
    • Service
Helpful?
12 Thank TripsExotica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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607 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (181)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Kolkata (Calcutta), India
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 22, 2014

A luxurious property. Packager included breakfast and dinner. We enjoyed both. The rooms and bathrooms are spacious and beautiful.
We could not enjoy a dip in swimming pool as the water was pretty cold even in afternoon.
The property comes 12 km before we reach Gangtok. The place is a bit warmer compared to Gangtok Mall area due to low altitude.

Room Tip: The higher you stay the more scenic view you get.
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Pravin281
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 21, 2014

We stayed at mayfair resort for 3 nights & it was a beautiful experience to stay at mayfair.
the dlx room which booked was very spacious so was the bathroom.The property has something for for every age. the buffet layout was elaborate & tasteful. Room service is exceptional.
This property is situated about 12 kms from Gangtok & if anybody wants to visit gangtok can take
a cab from the hotel or outside the hotel which is easily available about 25 mins drive. The property has a casino too {Casino Mahjong} & for entry they charge Rs.1000/= for in house
guest & provide 3 vouchers inclusive of dinner & hard drinks.To sum up a must visit property.

Room Tip: booking a dlx room is enough if travelling as a couple
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank K_M01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meerut, India
Level Contributor
55 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed June 19, 2014

Hi ..We stayed at Mayfair Gangtok in January and had one of the best hotel experience.

While the property is very nice and rooms are done in a thoughtful manner with one of the largest bathrooms that I have ever seen in a hotel , good sports facilities , a mandir with daily puja and a very nice video library. Its the service that takes the cake , the staff was ever helpful and took pains to go the extra mile !
The Chef took care of every little demand of my 8 year and both of us were pleasantly surprised to see her eating all by herself - a first for a fussy eater . Never did we see a frown in the restaurant for the extra demands being made by my family. Awesome staff I must say !

The hotel also has a casino which is very popular but had little interest for me and wife, the good part is that the casino is tucked in a different corner of the property and the hustle bustle there does not disturb the quietness of this place. If you go to Gangtok then must stay here !! Will try other mayfair properties as well

Room Tip: Take the top floor rooms , better view !
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ajayarora80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
73 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed June 17, 2014

First let us get the obvious out the way. It is absolutely stunning. The property is beautiful and the surrounding hills are just amazing. To build something like this in Gangtok required a lot of imagination and vision.

When it comes to the rooms, they are large and generally well done. The whole hotel is on a hillside so, if you are not in the main/heritage wing area, make sure you are fit enough to walk on steep inclines and take enough stairs. If you have strollers/handicapped people, It would severly restrict the areas that are available to you.

We booked as part of a big family reunioun, and they gave us rooms all over the property which made it quite challenging specially when it rained. The sole dining room gets extremly busy and despite the best effort of the staff (who are great), service is not what it is when it is not so busy. When empty, they are usually taking a breather and service takes too loooong.

There is very little to do in the resort, the casino, is really small so (there is 1 blackjack table). So it can get boring. It is the ideal resort, if you want to lie on a couch with your favorite book or hang out with friends. The resort adds little besides the overall ambience of the surrounding hills.

It is quite far from the main city to be able to participate in the city restaurant/club scene.

Hope this was useful.

Room Tip: Stay in the heritage wing if you dont want to walk a lot.
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Vip1r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 15, 2014

We thoroughly enjoyed our stay at the Mayfair. The staff is outstanding and the property is maintained in pristine condition. Their travel desk is very responsive and makes arrangements for local transport very convenient. Now for the part that makes this place different from others - while checking out, we had left behind some clothes. We called up the hotel with the off chance that we might be able to retrieve them. The housekeeping team and front desk went out of their way not only to locate our belongings, but even laundered them and couriered it to us. This is truly going way beyond any call of duty.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank richard_lobo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 15, 2014

Mayfair Gangtok is actually a paradise for unwinding yourself. The staff is extremely cooperative and leaves no stone unturned to pamper the guests. All facilities are very well maintained. It was a really soothing and extremely relaxing experience to stay in this property. Get your bookings done well in advance because this place is sold out almost all the time. It is undoubtedly the best hotel cum resort in and around Gangtok. and that too by a big margin. The second best hotel is not even comparable to Mayfair. Keep in mind that this place is at a half an hours drive from the city of Gangtok. It is a huge property and very well nestled in between the mountains and the valleys. Perfect place for holiday and relaxation.

Room Tip: All rooms are good. Even the cheapest room (deluxe) is awesome and has a private balcony. Choose a r...
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tushartibrewal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mayfair Spa Resort & Casino

Property: Mayfair Spa Resort & Casino
Address: Lower Samdur Block | Ranipool, Gangtok 737135, India
Location: India > Sikkim > East Sikkim > Gangtok
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Gangtok
#2 Luxury Hotel in Gangtok
#2 Spa Hotel in Gangtok
#3 Family Hotel in Gangtok
#3 Romantic Hotel in Gangtok
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Mayfair Spa Resort & Casino 4.5*
Number of rooms: 68
Official Description (provided by the hotel):
Nestled in the foothills of Himalayan Ranges and surrounded by green foliage, there lays a luxury sweet home with royal facilities and services in the capital city of Sikkim. Yes, MAYFAIR Spa Resort & Casino Gangtok or MAYFAIR Gangtok is a luxury home for those who come to explore the beauty of Mother Nature. Being a 5-star deluxe hotel surrounded by lush greenery, MAYFAIR Spa Resort & Casino is the pride of the city providing world-class accommodation to honeymooners, nature tour lovers and those who want to spend time in tranquility and luxury. The luxury hotel has total 68 rooms divided into executive rooms, cottages, suites and villas; while spa (award-winning spa facilities), multi-cuisine restaurant, bar facilities, indoor & outdoor games and above all casino make it an ideal destination to enjoy holidays in Gangtok, Sikkim; even entire North East. The home of India's First Five Star Deluxe Live On Shore Gaming Casino and a multiple award winning Spa, Mayfair Gangtok Spa Resort & Casino is a 48 acre large resort situated 10 km away from Sikkim’s capital city of Gangtok by a little known town of Ranipool. ... more   less 
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Also Known As:
Mayfair Gangtok Hotel Gangtok
Mayfair Spa Resort & Casino Gangtok, Sikkim

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