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“Relaxing stay”
Review of The Sunway Manor

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The Sunway Manor
Ranked #7 of 81 Hotels in Pondicherry
Certificate of Excellence
malaysia
Level 4 Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Relaxing stay”
Reviewed August 24, 2013

A good stay overall. No major complains except that the wifi is extremely weak especially the fact that we booked into executive room. The room was big and satisfactory. The staffs were helpful especially Tona the manager of the hotel when I informed them that the wifi was poor , he was prompt , however still had problems for the next 3 nights.

Room Tip: go for the executive/deluxe rooms.
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank clr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRTHotels, General Manager at The Sunway Manor, responded to this review, August 27, 2013
Dear Guest,

Greetings from the Sunway GRT Grand,

Thank you very much for choosing our hotel to stay. Your positive feedback will be a morale boost to my entire team to do more as per our slogan "The Promise of More". We have noted your suggestions and do the needful. Please do stay in our GRT group to enjoy the GRT hospitality.

Warm Regards
Rajoo Rangarajan (+91 90030 10137)
General Manager
rajoo@grthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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596 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Bengaluru
1 review
Reviewed August 21, 2013

My experience with this hotel is a decent one. Currently hotel is good but if you look closely you would see that the hotel is struggling with maintenance, swimming pool wasn't clean enough at least for me. Having Said that, staff at the hotel was extremely courteous and food quality is excellent, rooms are well maintained and spacious.
Also you need to keep in mind that if you are visiting the place to enjoy the beach, this isn't the place where you would want to stay since it is a little far from the beach and Auto-rickshaw gets scarce with time. Also all like Autowalla's every where they are more interested fleecing tourists.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank Shobitk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRTHotels, General Manager at The Sunway Manor, responded to this review, August 22, 2013
Dear Guest,

Greetings from the Sunway GRT Grand !

Thank you very much for choosing our hotel to stay. Your positive sentiments are passed on my team who are enthused and motivated to do more as per our slogan "The Promise of More". Have noted your suggestions and certainly take care of the same. Please do visit our GRT hotels to enjoy the GRT hospiitality.

Warm Regards
Rajoo Rangarajan (+91 90030 10137)
General Manager
rajoo@grthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chennai
Level 1 Contributor
2 reviews
Reviewed August 21, 2013

Excellent Hotel to be spend with your family or with your love. I would say "Vow" to their service and staff's. They are very kind and excellent assistance through out the stay and friendly....

The food is excellent in Gardenia and the Complimentary breakfast was too good with lot of variety.. You will get your food to your room with 15 minutes of order..

We stayed for our 1st year anniversary and they too celebrated our day by offering a beautiful cake as complimentary.. Brilliant!!!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vinoth K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRTHotels, General Manager at The Sunway Manor, responded to this review, August 22, 2013
Dear Mr Vinoth,

Greetings from the Sunway GRT Grand !

Thank you very much for choosing our hotel to stay. Your feedback is very important to upgrade to the next level. All your positive compliments are passed on to my team who are enthused to do more as per our slogan "The Promise of More". Please do visit our hotels to enjoy the GRT hospitality.

Warm Regards
Rajoo Rangarajan (+91 90030 10137)
General Manager
rajoo@grthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennia, India
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 14, 2013

In fact we were fascinated reading + ve reviews and booked for family vacation between 9 - 11 Aug'13.
After checking in on 9th afternoon, dashed straight to pool and disgusted to see many earthworms crawling on pool floor. Swimming instructor tried his best to catch as many as possible by giving many reasons for the problem. Next day also same problem was noticed and the same person had no reasons to stay. In spite of bringing the problem to the notice of all concern, no action was initiated for the next day.
Next day, hot water was not coming in tap and no response from house keeping personnel for repeated calling. After attending the problem, instead of hot water we started getting muddy water and none of the maintenance personnel had no clue on the problem. Most irritating thing was, the lobby manager was reluctant to come and see the problem in spite of personally requesting. We were forced to go out without taking bath - after 3 - 4 hours of waiting. I'm really surprised to notice all the testimonials displayed at front desk on customers choice - how could they manage with such a dumb managers and maintenance staff. Neither they had a solution to the problem nor any back up plan.
Regret to say that our intended relaxed holiday was spoiled and will never forget the horrendous time we had.

Room Tip: Eating is not a good option here
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sampath G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRTHotels, General Manager at The Sunway Manor, responded to this review, August 20, 2013
Dear Mr Sampath,

Regret to hear about your stay. We have taken remedial measures of the problems and have noted your suggestions. We will certainly make sure that your stay is comfortable during your forthcoming visits.

Warm Regards
Rajoo Rangarajan (+91 90030 10137)
General Manager
rajoo@grthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Appleton, Wisconsin
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 14, 2013 via mobile

My daughter and I stayed here for a week. The service was very good from house keeping, wait staff in both resturants, room service and front desk. When I return to Pondicherry I will definately stay there again.

I appreciated the way they got to know our likes and prepared for us ie. Black coffee for breakfast.

Stayed August 2013, traveled with family
Helpful?
Thank BearsGrandpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRTHotels, General Manager at The Sunway Manor, responded to this review, August 20, 2013
Dear Guest,

Greetings from the Sunway GRT Grand !

Thank you very much for choosing our hotel to stay. Your compliments are passed to my team who will be enthused to do more as per our slogan "The Promise of More". Please do visit our hotels to enjoy the GRT hospitality.

Warm Regads
Rajoo Rangarajan (+91 90030 10137)
General Manager
rajoo@grthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 12, 2013

We stayed here for a night with a family of 7 en-route to Kumbakonam from Chennai. This hotel is Conveniently located on 100 feet road with close proximity to a lot of restaurants, and Pondicherry attractions. The whole property was very well maintained and very clean. Rooms were spacious and the beds were comfortable. I travel a lot around U.S and the quality was comparable to some 4 star hotels in the U.S. My 3 year old son spent most of the time at the childrens play area and the pool. Pool was very clean and the park was ok. There was some damage and rust in some of the play structures which I would suggest as an improvement to the hotel staff.

Staff were very courteous, accommodative and flexible. Even the general manager of the hotel Mr. Rajoo was approachable and ensured a comfortable stay for us.

The morning complimentary breakfast was exemplary with a lot of variety to choose from. The staff was even ok with us packing some food for our son.

Overall, a great experience and I know where I will stay in the future whenever I visit Pondicherry.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank manojs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRTHotels, General Manager at The Sunway Manor, responded to this review, August 20, 2013
Dear Mr Manoj,

Greetings from the Sunway GRT Grand !

Thank you very much for choosing our hotel for your stay, It is indeed great to see such genuine positive feedback which is an enthusiasm to our team. We at GRT strive hard satisfy every guest who visits as per our slogan "The Promise of More". Your positive comments are very valuable for us to upgrade ourselves and also useful to all tripadvisor users to choose the correct hotel. Your suggestion has been noted and will make sure to carry out.. Please do visit our GRT hotels to enjoy the GRT hospitality.

Warm Regards
Rajoo Rangarajan (+91 90030 10137)
General Manager
rajoo@grthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 4 Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed August 7, 2013

I have stayed in many hotels around the world but this is on the top 5 on my list. The rooms are large and very spacious and comfortable. The rooms are clean and flooring in the entire hotel other than the pool area is MARBLE. It’s a well maintained restaurant. I like the huge pool and we spend most of our time out there.
The breakfast is Buffet and was excellent with a large choices of food to select from both SOUTH INDIAN and Continental menu. Every hotel staff do see to it that we are well taken care. One thing I did not like was the cakes that was displayed in the lobby was stale.

Overall it’s a excellent place to stay. And they had great deals on their website.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travellingman_007_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRTHotels, General Manager at The Sunway Manor, responded to this review, August 20, 2013
Dear Valuable Guest,

Greetings from the Sunway GRT Grand !

Thank you very much for choosing the Sunway GRT Grand for your stay. Your feedback is very valuable for us to upgrade ourselves and also it is a morale boost to my team to do more as per our slogan "The Promise of More". We at GRT always strive hard to satisfy every guest. Please do visit our hotels to enjoy the GRT hospitality.

Warm Regards
Rajoo Rangarajan (+91 90030 10137)
General Manager
rajoo@grthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Sunway Manor

Property: The Sunway Manor
Address: 100 Feet Road | Mudaliarpet, Pondicherry 605004, India (Formerly The Sunway GRT Grand Pondicherry)
Location: India > Union Territory of Pondicherry > Pondicherry
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Pondicherry
#2 Spa Hotel in Pondicherry
#7 Family Hotel in Pondicherry
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Sunway Manor 3*
Number of rooms: 61
Official Description (provided by the hotel):
THE SUNWAY MANOR - IT'S A LOT MORE THAN JUST A PLACE TO STAY. It features a contemporary ambience that is blended with traditional South Indian hospitality. Located in the city center, it presents 61 aesthetically designed spacious rooms, OPEN HOUSE - 24 Hour Restaurant, GARDENIA - Multi Cuisine Restaurant, LE VERANDA - Open Sky, DELICE - Cake Shop, ASTA - Bar, Spacious Banquet Halls, PALI - Spa & Fitness Studio, RA - swimming pool, kids' play area, biggest parking, etc., which suit your leisure and business requirements. Opulent in decor and detailed in needs ensure an unforgettable experience. ... more   less 
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Also Known As:
The Sunway Grt Grand Pondicherry Hotel Pondicherry

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