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“A week in Pondicherry”
Review of The Promenade

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The Promenade
Ranked #9 of 80 Hotels in Pondicherry
Indiana, Pennsylvania
Level Contributor
3 reviews
“A week in Pondicherry”
Reviewed February 22, 2014

We were pleasantly surprised by the Promenade Hotel. This was our first trip to India. The service was excellent, the food was delicious and the facilities were beautiful. Excellent location. The staff really went out of their way to take care of everything. Rooms were nice but need a little updating. We had a suite and our daughter had a single room. Outstanding service from Mr. Basha at the front desk and Mr. Iyappan at the bar. Highly recommend the Promenade.

Room Tip: Rooms facing the Bay of Bengal are the best.
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MikeSup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
promenadepondicherry, General Manager at The Promenade, responded to this review, February 24, 2014
Dear Guest,

We thank you for spending your valuable time to leave your feedback in TripAdvisor.

It is a pleasure to hear words of praise for the hotel feedback about your excellent experience with us for everyone to see.

We would like to acknowledge your kind compliments for our team members Mr. Basha and Mr. Iyappan, we have shared the feedback with them and the entire team. I am sure your positive feedback will encourage them to do their best further.

It was a pleasure to have been of service to you. Once again, thank you for your feedback and we look forward to your return visit to Pondicherry. I take this opportunity to assure you of our best services and attention at all times.

Best Regards,

Bharat Chandu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (383)
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English first
New Delhi, India
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 18, 2014

Stayed for 2 nights with my wife . The entire stay starting from check-in to out was excellent . The complimentary breakfast was gud . A very well located hotel . Rooms were clean and tidy but they do need a bit of up gradation wrk . In room Wi-fi was terrible . The rooftop and the poolside restaurants have good ambience and serves Mediterranean / Italian . We enjoyed every bit of our stay here . Would recommend to all travelling to pondicherry .

Room Tip: Ask for a sea view room .
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sourabburman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
promenadepondicherry, General Manager at The Promenade, responded to this review, February 19, 2014
Dear Guest,

It was an absolute pleasure having you stay with us. Thank you for sparing your time to share your feedback on Tripadvisor.

We are glad to know that you have enjoyed our hospitality. It is our constant Endeavour to provide our guests an outstanding experience. Please be assured of the same on your next visit.

We have noted your suggestions and would like to inform you that we have initiated the room upgradation
Your constructive comment on Wi-Fi has been discussed with the team for initiating corrective action - thank you.

It was a pleasure to have been of service to you. Once again, thank you for your feedback and we look forward to your return visit to Pondicherry. I take this opportunity to assure you of our best services and attention at all times.

Best Regards,

Bharat Chandu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 18, 2014

I stayed in this hotel in '13 and found it tired with mediocre food. In addition, there were rodents fighting within the walls. When the noise became too loud to bear, i asked to switch rooms. This request was met with sluggish indifference, and I waited a loooooong time for someone to effect the change, despite there being few guests staying there at the time.
The view of the sea is lovely, but unfortunately there is no 'beach' just rocks littered with garbage.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 838Samantha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
promenadepondicherry, General Manager at The Promenade, responded to this review, February 19, 2014
Dear Guest,


We thank you for spending your valuable time to leave your feedback in TripAdvisor.

We have noted your feedback that you shared in detail about your experience. I am so sorry for the trouble and inconvenience you at the hotel.

I do apologise for not being able to meet your expectations in this regard.

We wish to inform you that we have discussed your feedback in detail with all the teams in order to make sure that this kind of feedback does not arise again.

We appreciate your taking the time to post your review online. Your feedback will assist us to monitor and improve our service levels.

We thank you once again for your valuable feedback and we look forward to welcoming you back to The Promenade.

Best Regards,

Bharat Chandu
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
785 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 427 helpful votes
Reviewed February 18, 2014

Boutique hotel nicely located in front of the Bay of Bengal at Pondicherry.This hotel property is owned by Hidesign group and managed by Sarovar hotels.Two storey property with excellent ambiance makes your stay pleasant.Rooms are clean and well decorated,Hotel has one restaurant named as Blueline which serve Mediterranean and Oriental cuisine.Good buffet option.'Risque' bar has wide array of alocohol drinks. Roof top restaurant with sea view is called 'Lighthouse.Staff is very humble and helpful.Chef accepted my request to include Chicken Stew in the dinner menu.It was a very nice gesture.Facilities of fitness center and spa could have been an added advantage.I will definitely like to stay here again and would recommend this hotel for others to stay.

Room Tip: Opt for swimming pool or sea facing room.Better view.
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vinodkhedkar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
promenadepondicherry, General Manager at The Promenade, responded to this review, February 19, 2014
Dear Guest,


We thank you for spending your valuable time to leave your feedback on TripAdvisor.

We are glad to know that you have enjoyed our facilities and hospitality. It is our constant Endeavour to provide our guests an outstanding experience. Please be assured of the same on your next visit.

We would like to acknowledge your kind compliments for our Chef and have shared the feedback with the entire team. I am sure your positive feedback will encourage them to do their best further.

We thank you once again for your valuable feedback and we look forward to welcoming you back to The Promenade.

Best Regards,

Bharat Chandu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 17, 2014

We stayed here from 1st Feb -3rd . Feb . Our stay was truly beautiful. We enjoyed our breakfast at Blueline and dinner at Light House restaurants. They were not reasonably priced but very tasty and good quantity for 2.Only disappointing is the terrible Bathroom and WIFI problem in the room.

Room Tip: Request for a seaside room
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 133123_abc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
promenadepondicherry, General Manager at The Promenade, responded to this review, February 19, 2014
Dear Guest,

Thank you for spending your valuable time to leave your feedback on TripAdvisor, we are pleased to know that you had pleasant experience in our hotel.

We would like to inform you that we have initiated the room and toilet up-gradation, Your constructive comment Wi-Fi has been discussed with the team for initiating corrective action - thank you

We thank you once again for your valuable feedback and we look forward to welcoming you back to The Promenade.


Best Regards,

Bharat Chandu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
2 reviews
Reviewed February 17, 2014

Sea view, location, room service, food and drinks are very good. The hotel staff members are very polite and professional in serving guests. My heartfelt appreciations to the service of PromenadePondy

Room Tip: Sea facing rooms offer excellent view. Suites in 3rd floor are wonderful
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  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 363sea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
promenadepondicherry, General Manager at The Promenade, responded to this review, February 19, 2014
Dear Guest,

Thank you for spending your valuable time to leave your feedback on TripAdvisor, we would like to acknowledge your kind compliments.

We assure you the best of our attention at all times, we thank you once again for your valuable feedback and we look forward to welcoming you back to The Promenade.

Best Regards,

Bharat Chandu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 15, 2014

We stayed as a family group of 9 early Feb 2014. Part of a group of 19.
Location - on the promenade which is good but the sea view is exactly that - sea. Nothing to break it up and no beach view. But it is within easy walk of everything so it's as good a location as any. The promenade is closed to traffic from 6pm - 730 am, which is good.

Rooms - these vary considerably and we were all on the first floor. Some rooms 1- 8 look out at the rubbish so ask for a room with a sea view or a side street view. Some of the doors to the outside open, some don't. Opening would depend on mosquitos. The rooms are tidy, with futon style beds. It's a heritage hotel but they have tried to modernise the rooms but failed. They should be more old-world heritage to fit the proposed style. Our bathroom, room 10, needs renovation (others said so). It looks old. But it worked and was clean.

Laundry - was cheap and prompt.

Food & drink - buffet breakfast is ok with some great dishes and some just average. The mudslide cocktails were great. Bar service is a little slow. The chai and indian milk coffe were great.
I would probably stay at a homestay or smaller hotel that I saw on my walks.

Room Tip: Choose a sea facing room with doors that open to the outside.
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
promenadepondicherry, General Manager at The Promenade, responded to this review, February 18, 2014
Dear Guest,

It was an absolute pleasure having you stay with us. Thank you for sparing your time to share your feedback.

The Promenade is a luxurious boutique hotel offering an opulent accommodation; it has never projected itself as Heritage hotel, due to limited sea facing inventory we do find it challenging to allocate every guest request for sea facing rooms.

We have noted your suggestions and would like to inform you that we have initiated the room and toilet upgradation, your constructive comments on Breakfast and slow service in the bar have also been discussed with the team for initiating corrective action - thank you.

It was a pleasure to have been of service to you. Once again, thank you for your feedback and we look forward to your return visit to Pondicherry. We take this opportunity to assure you of our best services and attention at all times.

Best Regards,

Bharat Chandu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Promenade

Property: The Promenade
Address: 23 Goubert Avenue | opp. Gandhi Statue on Beach Road, Pondicherry 605001, India
Location: India > Union Territory of Pondicherry > Pondicherry
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Business Hotel in Pondicherry
#4 Luxury Hotel in Pondicherry
#11 Romantic Hotel in Pondicherry
#11 Family Hotel in Pondicherry
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Promenade 4*
Number of rooms: 38
Official Description (provided by the hotel):
The Promenade is a luxury boutique hotel on the ocean front of one of India's most beautiful and romantic towns. Most of the rooms overlook the shimmering waters of the Bay of Bengal. Stylishly designed rooms with wooden flooring, specially designed luxury bedding, LCD TV, work desk, Wi-Fi, tea-coffee maker, fully loaded mini bar & electronic safe. DVD player and movies on demand service. All rooms are accented with exquisitely crafted pure leather accessories & an inspiring leather head board. All baths come with a hand dryer, bath tub, magnifying mirror and international 'Bodyshop' toiletries. ... more   less 
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Also Known As:
The Promenade Hotel Pondicherry
Promenade Hotel Pondicherry
Promenade Pondicherry

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