We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Food & Beverage service”
Review of The Promenade

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
The Promenade
Ranked #8 of 82 Hotels in Pondicherry
Reviewed February 4, 2013

Very often we visit Pondicherry, during the weekends , but this trip was really marvelous We had very wonderful evening on the weekend with delicious & varieties of Indian & Continental food with beautiful wine , with friendly & courteous service ....keep up the good service & standards ..

  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
1  Thank oceanimaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
promenadepondicherry, General Manager at The Promenade, responded to this reviewResponded February 8, 2013

Dear Sir / Madam

Greetings from Pondicherry,

Thank you for your kind feedback about the hotel and its services. We are glad that you enjoyed your evening with us and we wish to have you back with us soon.

Warm regards

Gaurav Suri

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,134)
There are newer reviews for The Promenade
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

847 - 853 of 1,134 reviews

Reviewed February 2, 2013

Stayed for 3 nights and 4 days. Very comfortable and very child friendly. Beautiful pool and amazing buffet breakfast. Very helpful n friendly staff. But the only hitch is they ve a weird bathtub n no open space for child bathing. It is super difficult to put her in n take her out of the bath tub every time. N our room did have a bit of hot water issue which later on got sorted out.
The pizzas in this place are lovely. And they went al out to make my birthday memorable.
The location is beautiful so close to the boulevard and lots of attractions in pondicherry.

Room Tip: Beach view rooms
  • Stayed: August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Paddybailur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
promenadepondicherry, General Manager at The Promenade, responded to this reviewResponded February 8, 2013

Dear Ms Paddy,

Greetings from the Promenade Hotel,

Thank you for your valuable feedback as this helps us improve on our services. We are glad that you enjoyed your stay with us and we met upto your expectations. I have shared the feedback with the team and will work towards the concern areas.
Thank you once again

Warm regards

Gaurav Suri

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2013

Just returned from a month in southern India. After staying at phenomenal places like the Taj Falaknuma and Brunton Boat Yards, The Promenade would do well to visit some of their local competitors and learn a few things. First of all, we were greeted with a cockroach in our room. The bathroom was barely able to accommodate 1 person, no less 2. The service at the front desk was amateur and not helpful at all. The wait staff in the restaurant were similarly unprofessional. The food was OK. We stayed at 13 different hotels on this last trip and this was clearly the bottom of the bunch. Won't return.

  • Stayed: January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Greg G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
promenadepondicherry, General Manager at The Promenade, responded to this reviewResponded February 8, 2013

Dear Mr Greg,

Greetings from The promenade Hotel,

Thank your for your valuable feedback, this helps us improve our services. I apologize that you did not have a comfortable stay with us. I have taken all the concern areas and discussed the same with the team. We will take all measures to get them corrected so in future this does not happen again. Thank you once again for your feedback.

Warm regards

Gaurav Suri

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 30, 2013

Hi;
I really liked your overall services provided by you.
Excellent room facility, excellent room service, excellent resaurant faclity, centrally located and nice scenaric surroundings, overall it is very excellent hosipitality

  • Stayed: December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 35trips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
promenadepondicherry, General Manager at The Promenade, responded to this reviewResponded February 8, 2013

Dear Sir / Madam

Greetings from the Promenade Hotel,

Thank you for your valuable feedback about the hotel and its services, we are glad that you enjoyed your stay with us and like our hospitality. Thank you once again for the valuable feedback.

Warm regards

Gaurav Suri

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 30, 2013

I have stayed at the Promenade on a couple of occasions. The Hotel is ideally located & has good clean rooms. However, the place seems a little worn down, particularly the wooden flooring. The bathrooms are small. The most disappointing aspect is the room service, which is slow & food quality is wanting. The morning breakfast spread is quite decent though.

  • Stayed: January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Shantanu1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
promenadepondicherry, General Manager at The Promenade, responded to this reviewResponded February 8, 2013

Dear Mr Shantanu,

Greetings from The Promenade Hotel,

Thank you for your feedback, i have shared your feedback with my team and noted all the concern areas. We have taken this up seriously and have corrected all the concern areas.
Hope you would visit us again and see the changes.

Warm regards

Gaurav Suri

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2013

It was a very disappointing experience . Repeated phone calls from reception to cancel a confirmed request was a pain . House keeping did a lousy job of joining two beds with a huge center gap and two separate blankets keeping the romance out . Toilets need renovation , leaky taps , WC & shower . The upholstery is worn out in the restaurant & rooms .

Room Tip: Sea facing room has a great view of the sun rise
  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Vj1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
promenadepondicherry, General Manager at The Promenade, responded to this reviewResponded February 8, 2013

Dear Sir,

Greetings from the Promenade Hotel,

Thank you for your valuable feedback on the hotel and its services. I have shared your feedback with the team and we will take all measures to correct all the concern areas. I apologize that you did not have a comfortable stay with us but do wish to have you back with us to see the improvements.

Warm regards

Gaurav Suri

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2013

We stayed during Pongal for 3 nights and overall had a wonderful time there. Excellent food, very helpful and nice staff, beautiful location with wonderful view. Rooms are nice and clean, good mattresses, but most of the bathrooms need refurbishment. And in the back of the house there is a "general a/c device" which is quite noisy, the management should do something about this, if your room is close by it may disturb your sleep.
We would definitely come again, felt very much at home and well cared of.

Room Tip: 2nd floor with sea view
  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Corrin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
promenadepondicherry, General Manager at The Promenade, responded to this reviewResponded February 8, 2013

Dear Ms Corrin

Greetings from the Promenade Hotel,

Thank you for your feedback it is very valuable to us, I have noted and the positives and the concern areas and we will work upon improving the same. we are glad that you enjoyed your stay with us and look forward to having you back with us.

Warm regards

Gaurav Suri

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Pondicherry hotels
0.3 mi away
Palais de Mahe
Palais de Mahe
#1 of 82 in Pondicherry
510 reviews
0.2 mi away
Le Dupleix
Le Dupleix
#10 of 82 in Pondicherry
515 reviews
2.1 mi away
The Sunway Manor
The Sunway Manor
#6 of 82 in Pondicherry
610 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Villa Shanti
Villa Shanti
#3 of 82 in Pondicherry
495 reviews
9.6 mi away
Bonjour Bonheur Ocean Spray
Bonjour Bonheur Ocean Spray
#20 of 82 in Pondicherry
783 reviews
3.7 mi away
The Windflower Resort and Spa Pondicherry
Show Prices
Show Prices
Show Prices

Been to The Promenade? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Promenade

Address: 23 Goubert Avenue | opp. Gandhi Statue on Beach Road, Pondicherry 605001, India
Location: India > Union Territory of Pondicherry > Pondicherry
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Business Hotel in Pondicherry
#3 Spa Hotel in Pondicherry
#3 Luxury Hotel in Pondicherry
#11 Romantic Hotel in Pondicherry
#11 Family Hotel in Pondicherry
Price Range: $90 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Promenade 4*
Number of rooms: 38
Official Description (provided by the hotel):
The Promenade is a luxury boutique hotel on the ocean front of one of India's most beautiful and romantic towns. Most of the rooms overlook the shimmering waters of the Bay of Bengal. Stylishly designed rooms with wooden flooring, specially designed luxury bedding, LCD TV, work desk, Wi-Fi, tea-coffee maker, fully loaded mini bar & electronic safe. DVD player and movies on demand service. All rooms are accented with exquisitely crafted pure leather accessories & an inspiring leather head board. All baths come with a hand dryer, bath tub, magnifying mirror and international 'Bodyshop' toiletries. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotels.com, Priceline, Agoda, Cancelon, Hotwire, TripOnline SA, Cheap Tickets and HotelQuickly so you can book your The Promenade reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Promenade Hotel Pondicherry
Promenade Hotel Pondicherry
Promenade Pondicherry

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing