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“Highclass hotel from HiDesign group”
Review of The Promenade

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The Promenade
Ranked #8 of 82 Hotels in Pondicherry
Chennai (Madras), India
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Highclass hotel from HiDesign group”
Reviewed September 29, 2011

Nice place to enjoy the pondy beech and city tour, our stay was brief but enjoyable, wodden flooring, open balcony, nice attendants and good restaurant, though with limited cusines. Breakfast was very brief with southindian and northindian cuisines, on the western side you could get cornflakes and milk. Parking will be an issue if you are driving yourself, you have to go for valet parking and there is a restriction in this road due to proximity of assembly.

Room Tip: Try getting a beech facing room
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  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sankar_mit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,116 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
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Australia
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 26, 2011

I stayed at Promenade for a week in August and really loved my time there! Service, location, facilities...from the room to the food to the fantastic view from the roof-top bar, it all made for a wonderful stay! My bed was so comfortable and the pillows were like fluffy clouds. I really loved coming home from a day out and flaking out in my air-conditioned piece of heaven, with sea-view to match! The service all round was excellent - I felt very well looked after by the very efficient and friendly staff! The dining and cocktails were also a highlight at Promenade. There is a lovely atmosphere in the evening sitting beachside, watching the people mill around outside. The location is excellent, on the beach, walking distance to all the best shops, bars and restaurants and close to the tourist bureau. Also with good access to tours etc. I would highly recommend this hotel to business travellers, couples on a romantic get-away and families, as they are all well catered to. Pondicherry is a beautiful place and I think the Promenade is the perfect place to stay to enjoy all that is has to offer! Thank you to all at the hotel!

Room Tip: Ask for a seaview!
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  • Stayed August 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravellnLight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Level 5 Contributor
75 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed September 25, 2011

Ideally located. Great staff, service and food. Wonderful place to stay on a holiday.

  • Stayed October 2010, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nidhi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pune
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 6, 2011

The hotel looks nice from the out side as well as the lobby, the location is great - on the promenade (facing the ocean) but is not well maintained. the room looks like it used to be nice looking, but all is old and rundown. There is a lot of wood - floor, window shades, toilet seat etc. all are faded, peeling and cracked. The tub had black spots on the bottom, the mirror in the tub stained and blurry,
The food in the breakfast was o.k. Indian and other varieties.
We were in a sea facing room on the firs floor and it was noisy.

  • Stayed September 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Miri_Hargil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gopalpur On Sea, India
Level 4 Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed September 1, 2011

i usually search up a lot before selecting the perfect hotel to stay in...becuz for me d hotel is as much or more imp dan d place itself...
so i thought a lot before settling on the promenade...basically because of its historical significance...n it being one of the oldest hotels there...
me n my husband drove from chennai to pondicherry on a bike to experience the eact coast road...n by d time v reached v were exceptionally tired...
the checking in was fast...the reception gud...i loved the room as soon as i entered it...wooden flooring...modern upholstery..french windows...n i could see the lighthouse from my window...
there was no hot water in the bathroom...even after repeated complaints...n i really really need dat...so dat sucked..:(
the staff was helpful..esp at the reception bt rest of it was just average...electricity went a couple of times..n in the peak of summer it was terribly hot in the rooms...also the bathrooms r ancient and the mirror is so bad that u cant even see nethin...baad baaaaad bathrooms...
we wanted to try the rooftop restaurant...bt it was shut off dat day due to evening showers...the ground floor restaurant is jus average...
we had lunch at la dupleix..a sister branch of d promenade which was amazing...do try dat...
on checking out..the receptionist did not knw hw to use the card to charge the bill and he charged it thrice from my card...
dey called up and apologised for the same...bt it took me 2 months and lots of calls to the hotel to get my money back...
so think twice before selecting this hotel...

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Varsha229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 21, 2011

Can I make it clear in the beginning that we did not stay at the hotel. We went to the bar for a drink which we really enjoyed. The hotel displays lot paintings from local artists and we bought one of the paintings. The reception staff was very helpful in getting us in touch with the artist on the phone and we managed to negotiate the price down directly with the artist. We enquired if the painting could be wrapped in a bubble wrap. Unforunaley this was not available and we had no problem with that and we were going to carry tha painting as it was and wrap it up ourselves later.

A gentleman who spoke very good English (looked like probably the manager) offered to get it wrapped in plain paper. We accepted this offer but mentioned specifically and repeatedly that we did not want it wrapped in news paper as we were worried about the newspaper ink getting on the oil painting. He assured that this wouldn't happen. One of the staff from the front desk took the painting away and when it was brought back, it was wrapped in newspaper. Him and the manager assured us that the newspaper was only on the outside and there was plain wrapping paper inside and the painting was safe. There was no question of communication error and they spoke really good English and we clearly explained why we didn't want the news paper on the painting.

Our hearts were broken when we unwrapped the painting when we got back to London. The painting was wrapped in newspaper and the news paper ink was all over the painting. I cannot think of this anything other than callous and irresponsible. It is insulting both the painters and the people who buy their work.

  • Stayed August 2011, traveled as a couple
    • Service
Helpful?
1 Thank Elly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 18, 2011

Stayed in Promenade over a long weekend and entrance in the room itself was not pleasant..Although it was a see facing room, supposed to be a delux double, still bathroom was ugly and not maintained at all..one of the cabinet doors fell on the floor when tried to open..room wasnt ready for arrival even at 3 pm check in..no dental kit, even had to call the front desk for soap..colors in the room were really loud in gaudy blue and red and din look pleasant at all..on top of that tv did not work..had to call maintenance three times to fix it and they could manage to do that by late night only.

Pool was so small that in 2 strokes you could reach the other end..

Food was ok and except front desk other staff was courteous.

Doesnt look like would be visiting again.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank rdeeep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Promenade

Property: The Promenade
Address: 23 Goubert Avenue | opp. Gandhi Statue on Beach Road, Pondicherry 605001, India
Location: India > Union Territory of Pondicherry > Pondicherry
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Business Hotel in Pondicherry
#3 Luxury Hotel in Pondicherry
#11 Family Hotel in Pondicherry
#11 Romantic Hotel in Pondicherry
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Promenade 4*
Number of rooms: 38
Official Description (provided by the hotel):
The Promenade is a luxury boutique hotel on the ocean front of one of India's most beautiful and romantic towns. Most of the rooms overlook the shimmering waters of the Bay of Bengal. Stylishly designed rooms with wooden flooring, specially designed luxury bedding, LCD TV, work desk, Wi-Fi, tea-coffee maker, fully loaded mini bar & electronic safe. DVD player and movies on demand service. All rooms are accented with exquisitely crafted pure leather accessories & an inspiring leather head board. All baths come with a hand dryer, bath tub, magnifying mirror and international 'Bodyshop' toiletries. ... more   less 
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Also Known As:
The Promenade Hotel Pondicherry
Promenade Hotel Pondicherry
Promenade Pondicherry

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