Let me start with the positives..
wonderful location, beautiful rooms and quality of fittings in bathrooms also outstanding
We had booked for 3 adults in a room, and when we asked for the extra bed, they only gave us a mattress and asked us to use that instead of an extra bed. After a lot of discussions, and parleys with the manager, an extra bed was provided to us by 9 pm.
The spread at the buffet table was very generous and lavish, however the service from the kitchen is a tad sloppy. Will be a wonderful hotel if these kind of issues are sorted out.
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