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“Amazing brilliant experiance”
Review of Laila's County

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Laila's County
Ranked #48 of 80 Hotels in Pondicherry
Hyderbad
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Amazing brilliant experiance”
Reviewed July 19, 2012

As a professional on official visit to Pondicherry my experiance in Mercure hotel is simply superb!!!. Great high quality service and hospitality of the staff, very clean hygeinic cozy rooms, attractive mini bar, clean sparkling toilets can compare to any top star hotel standards. Location wise its just a stone throw distance from the beach. Today happenned to be my birthday and staff surprised me with lovely cake and greeting card. Would highly recommend for Buisiness/ holiday travellers

  • Stayed July 2012, traveled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank doclevi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joseph s, Manager at Laila's County, responded to this review, January 18, 2013
Thank you for spending your valuable time to leave your feedback on Tripadvisor.com, we would like to acknowledge your kind compliments for our team members, your continued patronage and suggestions are vital part of our growth, we're committed to total guest satisfaction and we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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141 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
Bangalore
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 9, 2012

If you are looking for very good accommodation with all amenities at reasonable price, don't search any more. Location is great, just 5min walk away from beach road. The service is very good, though they will have to improve a bit on food service (delivery time). Food (veg option is less) taste is yummy and cocktails rock! (do try them). The roof top bar is nice. The hotel art and decorations are really appealing. People are very courteous and helpful. If you are travelling in your own car, they have their own private parking nearby, and yes valet parking :-) The free wireless internet speed is pretty good. This hotel is among few in Pondicherry, where you will find it's own bar.

  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank luckyb56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joseph s, Manager at Laila's County, responded to this review, January 21, 2013
Thank you for spending your valuable time to leave your feedback on Tripadvisor.com, we would like to acknowledge your kind compliments for our team members, your continued patronage and suggestions are vital part of our growth, we're committed to total guest satisfaction and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pondicherry, Pondicherry, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 17, 2012

i am from kerala.i had come here with my family for a trip and i had stayed in Mercure.
Mercure has the best ambience and the staffs were excellent in their service.i loved the room and the food.The roof top restaurant was really awesome.it had the best ambience..
Mercure has the quality of a 5 star hotel.
Loved the stay...

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Maneesha_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Russell G, General Manager at Laila's County, responded to this review, June 17, 2012
Dear Ma'am,

It was a pleasure having you stay with us and we are glad you had a good time. It is the Mercure Hotels goal to ensure that we do not leave our guests just satisfied.

Please share with us more feedback on how we could improve our services and we would be happy to reciprocate.

looking forward to welcoming you back

warm regards,

Russell Gregory
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 30, 2012

I am South African , recently settled in Bangalore ,India and have visited many a Hotels globally BUT the Mercure in Pondcherry was by far one of the better hotels I stayed at,Staff were brilliant, food was of exceptional quality and cleaniless rated as 5 star, I would rate this hotel as a 5 star.

Room Tip: Higher floor ,corner rooms
See more room tips
  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ashwin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Russell G, General Manager at Laila's County, responded to this review, March 31, 2012
Dear Mr.Ashwin,

It was a pleasure having you stay with us and we thank you very much for your feedback. We will continue to stress on excellence and ensure our standards only increase. We will look forward to welcoming you back soon in the near future.

warm regards

The Mercure Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Laila's County

Property: Laila's County
Address: 8 Quai D' Ambour Ambour Salai, Pondicherry 605001, India (Formerly The Mercure Hotel)
Location: India > Union Territory of Pondicherry > Pondicherry
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #48 of 80 Hotels in Pondicherry
Price Range (Based on Average Rates): $
Hotel Class:3 star — Laila's County 3*
Number of rooms: 12
Official Description (provided by the hotel):
A five minute walk away from the Bay of Bengal, Laila's County is a stylish boutique hotel offering opulent accommodation and wonderful five star service. Located in the heart of Pondicherry, the hotel is brilliantly done in style and has a distinctly modern interior. Laila's County believes in spoiling its guests with its service and hospitality and promises to be a one stop solution to all guest needs. ... more   less 
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