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All reviewscafe coffee daybudget hotelvalue for moneybasic amenitiesclean roomstravel deskmini fridgeown vehicleparking spacecourteous stafffood qualitycomfortable staynice place to stayfront officethe heart of the cityccdrs
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Reviewed March 7, 2016

PROS
1. Location : Rating 10/10 . All Major attractions (Serenity Beach, Promenade Beach,), Shopping destinations (Mission Street, Nehru Street etc ) & Food Joints (Le club, Le cafe etc) are accessible from hotel & within 3 Kms.

2. Parking Space : Rating 9/10 - Ample car parking is available

CONS
3. Cleanliness : Rating 5/10 . Budget property but not managed well. Experience at other Ginger hotels are far superior
4. Service : Rating 6/10 - Courtesy level of staff is low

Stayed: March 2016
Thank Jishnu294
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ginger H, Manager at Ginger Pondicherry, responded to this reviewResponded March 10, 2016

Dear Guest,

Thank you for taking the time to tell us about your experience at the ginger hotel. We regret the inconvenience caused.

We have noted your feedbacks and have been passed onto the concerned teams.

Your feedback is integral to our ability to continue to improve our service. Guest satisfaction is pivotal to us, and we take utmost care of the guests.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future.

Regards,
Jegan Jayaraj,
Hotel Manager
Ginger Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2016 via mobile

Had an amazing experience here.. good hospitality.. ambience is clean.. staff's are very helpful. The restaurant food is also very good. The location of the hotel is in the heart of the city. Its in the centre. The site seeing places are reachable ans also the railway station is close by.

Stayed: January 2016, traveled with family
1  Thank AishwaryaI24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ginger H, Manager at Ginger Pondicherry, responded to this reviewResponded February 10, 2016

Dear Aishwarya,

We sincerely appreciate your valuable feedback & words of appreciation for our Food and overall services.

We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests.

It was a great pleasure having you to stay with us at Ginger Hotel.

Looking forward to your continued association with us.

Regards,
Jegan Jayaraj,
Hotel Manager
Ginger Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2016

The best budget hotel experience, value for money, Its is very easy access for Chennai travellers riding threw ECR road, I booked the reservation threw online ,unfortunately I couldn't able to check in on that day, Your team team member called me about the same.I requested to postponed the reservation, It was made and they helped too. A big thanks to the reservation team to make my reservation postponed date when I requested .No body informed about the Wifi either it charge or commentary .Any way I haven't use it. inform while checking itself so there was no confusion for the guest.

  • Stayed: January 2016, traveled solo
    • Value
    • Sleep Quality
    • Service
Thank jerin j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ginger H, Manager at Ginger Pondicherry, responded to this reviewResponded February 10, 2016

Dear Guest,

Thank you for taking the time to share your experience at the ginger hotel. We regret the inconvenience caused.

We have noted your feedback. Your feedback is valuable to us as it gives an opportunity to continuously improve on the product and service standards of the hotel.

We are glad to know that you appreciate the services rendered by our associates.

It was a great pleasure having you to stay with us at Ginger Hotel.
Looking forward to your continued association with us.

Regards,
Jegan Jayaraj,
Hotel Manager
Ginger Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2016

Rooms have ample space, Good and supportive staff. But they must give some more care to keep their guests stay a pleasant one. Its bit away from the heart of the city, but easily accessible. You will get the standard for the money you pay.

Room Tip: Value for money
  • Stayed: February 2015, traveled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Krishna K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ginger H, Manager at Ginger Pondicherry, responded to this reviewResponded February 9, 2016

Dear Guest,

Thank you so much for sharing your feedback on Tripadvisor.

We have noted your feedback. Your feedback is integral to our ability to continue to improve our service.

As a valued guest, we appreciate your feedback and are delighted to hear that you had a good stay.

We value your patronage and sincerely await the opportunity to welcome you once again to Ginger Hotels.

Regards,
Jegan Jayaraj,
Hotel Manager
Ginger Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2016

I have stayed at this hotel earlier as well, again visited the place and had almost the similar experience, Nice and quiet and a great place to be if you are on short quick business tour. Though the difference was, seems that services has improved. I have had some laundry work to be done and it was very quick and reasonable to pay as well.

  • Stayed: December 2015, traveled on business
    • Location
    • Cleanliness
    • Service
Thank kapil4navision
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ginger H, Manager at Ginger Pondicherry, responded to this reviewResponded February 2, 2016

Dear Guest,

Thank you so much for sharing your feedback on Tripadvisor.

We are glad to know that you appreciate the services rendered by our associates.

Your feedback is integral to our ability to continue to improve our service. Thank you again for taking the time to write a review.

We value your patronage and sincerely await the opportunity to welcome you once again to Ginger Hotels.

Regards,
Jegan Jayaraj,
Hotel Manager
Ginger Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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