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“Good Service”

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Royal Sarovar Portico
Ranked #1 of 27 Hotels in Siliguri
Certificate of Excellence
Kolkata (Calcutta), India
1 review
“Good Service”
Reviewed February 9, 2014

After a good holiday at Darjeeling, on return to Kolkata had stayed at the hotel and found the service and food good along with staff being courteous. What more one could enjoy at the tail end of the holiday which summed it all up. Keep the good service through out.

Room Tip: As checked a couple of rooms, they all seemed good.
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lalvanister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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303 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Kolkata, India
1 review
Reviewed February 9, 2014

Clean rooms,spontaneous service and quality staff. The food department is amazing. Must try their Indian cuisine, hats off to the chef.The hotel is situated at a very nice location. Makes it easier to go to the hill stations.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dibbo29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crawley
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 7, 2014 via mobile

Entrance Lobby is excellent along with Concierage and Reception staff who are well mannered / presented.
However, once inside the room it's many failings are obvious. Poor quality fixtures, shabby floors, poorly designed bathroom (floor gets flooded after shower) and no hot water for washing/shower, AC does not work etc. turns this 4star hotel into a very expensive 2 star hotel. General Manager is elusive despite several calls to discuss problems, only send junior staffs with no authority, to face guests. Statements e.g.more than 10 rooms with no front door bells, no hot water as 1 boiler not working etc. highlights POOR MANAGEMENT.

Stayed February 2014, traveled as a couple
Helpful?
Thank tapos2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kanpur, India
Level Contributor
38 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 31, 2014

thsi hotel looks very charming but has a horrible service..inspite of many calls the staff attends the customer very late and rooms are good but then fittings seem to be quite temporary but then this hotel seems to be the best among all hotels inspite of its poor service

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ashishkapoor1995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chertsey, United Kingdom
Level Contributor
653 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
Reviewed January 9, 2014

I am glad that I only stayed one night. On arrival the receptionist was very rude, demanding passports, without saying welcome! It is a new hotel in a run down area, but close to Badogra Airport. Food was a buffet, not very exciting. The rooms were adequate but no hot water (apparently it is only available at certain times of the day.)

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kolkata
Level Contributor
70 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed January 7, 2014

Hotel is newly built. Slightly out of city limits, but okay if you are using siliguri as a transit stay. Food is okay types. Breakfast was large and lavish...thats a plus point. The 3 pin plug points should be changed immediately, i think thats where they have compromised in. However overall experience is good....not a wow experience though, given the fact its a branded chain of hotels and pricey too.

Stayed January 2014, traveled on business
Helpful?
Thank Roobel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noida, India
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 19, 2013

One can wind up their trip to Sikkim and on their way back enjoy a comfortable nights stay at the Royal Sarovar Hotel. Nicely decorated rooms with Wi-Fi. The buffet break fast spread is excellent. It is very near to Bagdogra airport so no worry of hurrying in the morning for catching flight.

Room Tip: The rooms do not have view so choose any room away from lift
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank krishvedant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Sarovar Portico

Property: Royal Sarovar Portico
Address: Sevoke Road | 3rd Mile, Siliguri 734008, India (Formerly Royal Sarovar Premiere)
Location: India > West Bengal > Darjeeling District > Siliguri
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 27 Hotels in Siliguri
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Royal Sarovar Portico 3.5*
Number of rooms: 65
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